Conseco Finance Servicing Corp. v. North American Mortgage Co.

381 F.3d 811, 2004 WL 1907796
CourtCourt of Appeals for the Eighth Circuit
DecidedAugust 27, 2004
Docket03-1443
StatusPublished
Cited by11 cases

This text of 381 F.3d 811 (Conseco Finance Servicing Corp. v. North American Mortgage Co.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eighth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Conseco Finance Servicing Corp. v. North American Mortgage Co., 381 F.3d 811, 2004 WL 1907796 (8th Cir. 2004).

Opinion

SMITH, Circuit Judge.

After considering Conseco Finance Servicing Corporation’s (Conseco’s) 1 unfair competition and tortious interference claims against North American Mortgage Company (North American), a jury returned a verdict against North American on each of the claims and awarded Conse-co $3.5 million in actual damages and $18 million in punitive damages. On appeal, North American argues that the district court erred when it 1) submitted the unfair competition claim to the jury, 2) failed to grant judgment as a matter of law, 3) found that the compensatory award was supported by the evidence, and 4) allowed the punitive damage award to stand. We affirm in part and reverse in part.

I. Background

A. Facts

Conseco is a Delaware financial services company with its principal place of business in Minnesota. Conseco’s mortgage service division originates residential loans for individuals in the “subprime” lending market, e.g. individuals with low credit scores. North American competes for individuals in the same market. The facts and issues in this case arise from actions taken by North American to acquire information about individuals that is contained *815 in Conseco’s confidential files. North American sought this information in an attempt to pursue Conseco’s loan customers and business leads.

Conseco generates potential customer leads through a computerized database, which Conseco developed, that analyzes financial information from over forty million individuals. 2 Conseco’s computer program identifies individuals who might “benefit” from its debt-consolidation services and compiles a list of the potential customers, which is sent to Conseco’s branch offices throughout the country in the form of “customer lead sheets.”

Conseco organizes these lead sheets according to color-the most promising are colored red, leads that are considered good ■ are colored white, and merely decent leads are colored blue. Once a lead sheet is received in a branch office, the office manager then forwards it to a loan originator, who calls these potential customers to offer Conseco’s financial services. To insure the confidentiality of these lead sheets, Conseco requires all employees to sign a form that acknowledges their receipt and understanding of the contents of Conseco’s Employee Handbook. This handbook states that “non-public information about customers, dealers, and others is strictly confidential.”

In 2000, over the course of several months, a substantial number of Conseco’s office managers and loan originators resigned, and many of Conseco’s former employees took jobs working for North American. Several of these former Conse-co employees resigned after receiving solicitations from North American. In some instances, the former Conseco office managers also took their staffs of loan originators with them to North American.

During this same period, Conseco’s mortgage service division downsized. Most notably, Conseco’s management decided to discontinue loan services in the subprime lending market. A number of these now former employees testified (at the preliminary injunction hearing) that because Conseco was leaving the subprime lending market, they worried about their future, especially considering the fact that they worked on commission. Some of these former employees also expressed concern about Conseco’s overall future financial performance. Indeed, Conseco had closed thirty of its 150 branch offices within the previous year. Also, some employees noted that Conseco had recently placed significant restraints on its area managers’ loan authority.

Shortly after this employee exodus began, Conseco received a letter from one of its St. Louis branch customers, Michael Mambretti, complaining that his confidential loan information had been taken by a Conseco loan originator, from Conseco to North American. Mambretti learned this fact through a phone call from a North American loan originator. The caller informed Mambretti that all of his personal financial information-which he had entrusted to Conseco-had moved with the loan originator to North American’s St. Louis office.

In response, Conseco sent a copy of Mambretti’s letter to North American with a request that North American “cease and desist” from taking and using information contained in Conseco’s loan files. Conseco also asked that North American return all of the information that it had acquired *816 from Conseco’s former employees. However, North American neither returned the stolen information nor discouraged its employees’ use of Conseco’s loan files and lead sheets. Quite the contrary, North American encouraged others in its offices to replicate the St. Louis scheme, and designated its St. Louis office as a “model” to expand into other cities.

B. Pre-Trial

Conseco filed a three-count complaint alleging 1) misappropriation of trade secrets, 2) unfair competition, and 3) tortious interference with business relations. Con-seco also filed a motion for a temporary restraining order prohibiting certain North American employees from taking, using, or disclosing documents from Conseco’s loan files, and to return any information taken from Conseco’s files. The district court granted a temporary restraining order (“TRO”) prohibiting these named North American employees from taking, using, or disclosing documents from Conseco’s loan files, and requiring the return of any information taken from Conseco’s files.

Conseco also filed a motion seeking a preliminary injunction and a permanent injunction to prevent the “raiding” of its employees. In support of this motion, Conseco identified three former employees that it alleged had misappropriated its trade secrets. The first, Kevin Kattleman, a former area manager in its O’Fallon, Illinois, office, testified that fourteen customer loan files from Conseco were in his possession after he began to work for North American. These loan files included personal financial statements of Conse-co customers, loan applications, appraisals, income calculation worksheets, W-2 forms, payroll information of Conseco customers, income calculation worksheets, tax returns, and bank statements of Conseco customers. These files were located in Kattle-man’s office at North American until he returned them to Conseco, as ordered by the district court in its TRO. Kattleman testified that he was uncertain as to exactly how the customer loan files came to be located in his office at North American.

The second, Kevin Podner, a former area manager from Conseco’s office in Springfield, Illinois, testified that shortly before his resignation from Conseco, he made a copy of a substantial number of loan applications on which he had worked during his time with Conseco. Podner did not specify the exact number of loan applications copied. Podner said he copied the files in order to aid an employee who wished to make the transition to loan originator. Podner further testified that in his line of work, it was very common to help new loan originators in this manner, as it is much easier to generate new business with customers who have previously conducted business with Conseco.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

United States v. David Nosal
828 F.3d 865 (Ninth Circuit, 2016)
United States v. Nosal
844 F.3d 1024 (Ninth Circuit, 2016)
T.P. Ex Rel. T.P. v. Bryan County School District
792 F.3d 1284 (Eleventh Circuit, 2015)
Howe v. City of Akron
789 F. Supp. 2d 786 (N.D. Ohio, 2011)
Security Title Agency, Inc. v. Pope
200 P.3d 977 (Court of Appeals of Arizona, 2008)
American Family Mutual Insurance v. Miell
569 F. Supp. 2d 841 (N.D. Iowa, 2008)
Chrabaszcz v. Johnston School Committee
474 F. Supp. 2d 298 (D. Rhode Island, 2007)

Cite This Page — Counsel Stack

Bluebook (online)
381 F.3d 811, 2004 WL 1907796, Counsel Stack Legal Research, https://law.counselstack.com/opinion/conseco-finance-servicing-corp-v-north-american-mortgage-co-ca8-2004.