Communications Unlimited Contracting Services, Inc. v. Liberty International Underwriters

CourtDistrict Court, N.D. Alabama
DecidedAugust 25, 2020
Docket2:18-cv-00613
StatusUnknown

This text of Communications Unlimited Contracting Services, Inc. v. Liberty International Underwriters (Communications Unlimited Contracting Services, Inc. v. Liberty International Underwriters) is published on Counsel Stack Legal Research, covering District Court, N.D. Alabama primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Communications Unlimited Contracting Services, Inc. v. Liberty International Underwriters, (N.D. Ala. 2020).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ALABAMA SOUTHERN DIVISION

COMMUNICATIONS ) UNLIMITED CONTRACTING ) SERVICES, INC., ) Plaintiff, ) ) v. ) Case No. 2:18-CV-00613-CLM ) LIBERTY MUTUAL ) INSURANCE COMPANY, ) Defendant. ) MEMORANDUM OPINION Plaintiff Communications Unlimited Contracting Services, Inc. (“CUI”) installs cable equipment. CUI filed a claim with its insurer, Defendant Liberty Mutual Insurance Company (“Liberty Mutual”), for equipment that CUI claims was stolen by a CUI employee two years earlier. Liberty Mutual denied the claim for multiple reasons, including CUI’s two-year delay in filing the claim. CUI sues Liberty Mutual for breaching the terms of CUI’s policy and acting in bad faith. Doc. 1. Liberty Mutual has moved for summary judgment on both claims. Doc. 34. As detailed within, undisputed facts establish that Liberty Mutual properly denied CUI’s claim because of undue delay. So Liberty Mutual is entitled to summary judgment.

1 STATEMENT OF FACTS A. Installing and Tracking Equipment

CUI is as a cable installation subcontractor. Comcast, a cable television provider, is CUI’s biggest client. When Comcast needs equipment like cable boxes and modems (“equipment”) installed in a customer’s home, a CUI employee picks

up the equipment from Comcast’s warehouse and takes it to the CUI warehouse, where it remains until CUI installs the equipment at the customer’s home. Comcast inventories its equipment. When CUI takes equipment from Comcast’s warehouse, Comcast adds the equipment to the CUI inventory. When

CUI installs equipment at a customer’s home, Comcast removes the equipment from CUI’s inventory. If equipment goes missing—i.e., if CUI takes it from the Comcast warehouse but does not install it in a customer’s home—Comcast issues a

“chargeback,” which reduces the amount of money Comcast owes CUI by the value of the missing equipment. B. The Missing/Stolen Equipment This case involves equipment that CUI claims was stolen from the Beltline

Region of the Washington DC Area. On March 24, 2015, Comcast’s Regional Senior Security Investigator emailed Jack Spears, CUI’s Senior Director for Technical Operations for the Beltway Region. The investigator attached two spreadsheets that

2 showed “questionable activity” of two CUI operators. Doc. 38-2 at 1. One of the employees was Michael Melcher, CUI’s Warehouse Manager for the warehouse that

stored the equipment at issue. The “questionable activity” was Melcher entering equipment marked as “missing” as having been later installed at a customer’s home, even though the equipment wasn’t installed.

Sometime the next month (April 2015), Comcast told CUI that it was issuing a chargeback for equipment that had been missing since December 2014. CUI’s Executive Vice President, Joseph Miller, instructed Spears to investigate the missing equipment. As part of his investigation, Spears talked to Melcher multiple times, and

Melcher was never able to explain why he was entering equipment as being installed when it had not been installed. Doc. 38-1 at 19. CUI fired Melcher on September 25, 2015. Melcher’s “separation interview”

paperwork states that his termination was “involuntary” and was based on a “violation of company policy” and “reorganization.” Doc. 38-6. Spears testified that the “violation of company policy” was Melcher’s inability to explain why he entered missing equipment as being installed at customer’s homes when it had not been

installed, thus rendering Melcher incapable of reconciling the missing equipment. Doc. 38-1 at 32.

3 CUI contested the chargeback for two years (April 2015 to April 2017). CUI maintained that there were many possible explanations for the missing equipment,

including shortcomings in the way Comcast inventoried equipment. See, e.g., Docs. 38-3, 38-4, 38-5 (communications from CUI to Comcast). CUI did not list employee theft as a possible explanation during this back-and-forth. Id. Nor, according to

Spears and Miller, did CUI internally discuss or investigate the possibility that Melcher stole the equipment. See Docs. 36-1 at 7 (Miller); 38-1 at 30 (Spears). Miller told Comcast that CUI believed the missing equipment was a “reporting error.” Doc. 36-1 at 8. Comcast agreed to investigate. Comcast concluded

its investigation in April 2017 with Comcast telling CUI that “this is not a Comcast error, this is not a reporting error, this has nothing to do with a Comcast system[.]” Id. at 8. Comcast told CUI that the missing equipment was a “CUI problem . . . and

there’s only two explanations for it. Either it’s stolen or it’s lost.” Id. CUI accepted Comcast’s April 2017 determination that the missing equipment was either stolen or lost. CUI then determined, by process of elimination, that Melcher must have stolen the equipment because the equipment was not at CUI’s

warehouse. CUI did not have video evidence or a confession to support its finding of theft. Id.

4 Once CUI decided in April 2017 that Melcher had stolen the equipment, CUI decided to submit an insurance claim. But not to Liberty Mutual, at least not at first.

C. The Aspen Policy claim CUI had two policies that are relevant here: one with Liberty Mutual, and the other with Aspen American Insurance Company (“Aspen”). Liberty Mutual issued

CUI a Commercial Crime Policy that was effective between November 18, 2014 and November 18, 2016. The Liberty Mutual Policy provided up to $250,000 of coverage for losses of CUI’s clients’ property for “theft” by a CUI employee. (The total amount of the chargeback was $572,303.)

Aspen issued CUI a similar policy, with similar “Crime Coverage,” that was effective between November 18, 2016 and November 18, 2017. In other words, the Aspen policy began on the day that the Liberty Mutual policy ended.

CUI submitted a claim to Aspen on April 27, 2017, doc. 39-3, and submitted its Proof of Loss form on August 9, 2017. Doc. 36-1. Aspen wrote a letter back to CUI noting that, in its Proof of Loss, CUI claimed that it discovered the loss “on or before November 2016” and that “no coverage would be afforded to the extent that

the loss was discovered before November 16, 2016.” Doc. 37-1 at 71. CUI ultimately withdrew its claim with Aspen. Doc. 39-11 at 6.

5 D. The Liberty Mutual Policy claim CUI submitted a claim to Liberty Mutual on September 6, 2017—i.e., one

week after Aspen told CUI that Aspen would not cover the claim if CUI discovered the loss before November 16, 2016. CUI submitted its Proof of Loss form on October 13, 2017. Doc. 35-1 at 167. In it, CUI’s general counsel, Ron Kent, stated that CUI

“discovered” the covered loss in “April 2015.” Id. at 169. Kent also offered CUI’s version of the loss. Kent explained that CUI’s internal policy was that if CUI neither installed nor returned equipment within 30 days of taking it from Comcast, CUI labeled the equipment “stolen.” Id. at 175. “Once the

[equipment] was moved to Stolen [status], Comcast had the right to back charge CUI for the stolen [equipment].” Id. Kent then stated that “CUI first received notice of back charges for stolen equipment in April 2015[.]” Id. Kent stated that CUI

“initially believed that the [equipment] had been either properly installed or properly returned to Comcast,” id., but later accepted Comcast’s April 2017 conclusion “that the [equipment] had not been returned or installed.” Id. So CUI “was left with no explanation other than that the [equipment] was stolen.” Id.

Liberty Mutual denied the claim for three reasons. First, and most important here, Liberty Mutual used CUI’s stated discovery date of “April 2015” to determine that CUI had not notified Liberty Mutual “as soon as possible” after the “discovery”

6 of the loss, as required by the policy. Doc. 35-1 at 100-01.

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Communications Unlimited Contracting Services, Inc. v. Liberty International Underwriters, Counsel Stack Legal Research, https://law.counselstack.com/opinion/communications-unlimited-contracting-services-inc-v-liberty-alnd-2020.