Duffly, J.
In 1998, the defendant pleaded guilty to several offenses including home invasion, and five counts of armed assault in a dwelling, which are the subject of this appeal.1 The disposition as to these offenses was straight probation: concurrent, three-year probationary terms.2 He later was found to be in violation of his probation and received the mandatory minimum sentence of from twenty years to twenty years and one day on the home invasion charge, and concurrent life terms (the maximum sentence) for each count of armed assault in a dwelling.3
This is the defendant’s appeal from the denial without a hearing of his second motion to withdraw his guilty pleas and for a new trial, pursuant to Mass.R.Crim.P. 30(b), as appearing in 435 Mass. 1501 (2001). He asserts several claims of error.4 We address here his claim that counsel (motion counsel) was ineffective for failing to appeal the denial of his first new trial mo[59]*59tion, and the issue this claim implicates: whether the defendant’s plea was not intelligent and voluntary in the constitutional sense because the defendant was not fully informed of the consequences of his plea. We agree that Commonwealth v. Rodriguez, 52 Mass. App. Ct. 572 (2001), requires that “[a] defendant who pleads to straight probation must be informed on the record, in open court, of the minimum mandatory and maximum sentences he faces upon a violation of the terms of probation,” id. at 576, and that he was not so informed. However, we conclude that the defendant has not established that the omission created a substantial risk of a miscarriage of justice and affirm. We do not address the claims raised in connection with the defendant’s appeal from the denial of his second motion for new trial, as they are subsumed in our decision, or have been waived.
1. Procedural background. The defendant was charged in indictments alleging that he and an armed accomplice broke into a home in the city of Lynn, and assaulted and robbed the three women inside. As noted above, he pleaded guilty and served his committed time on the charges of armed robbery (not implicated in this appeal) and was released. The defendant was serving his three-year term of straight probation when, in April, 2003, he was found to have violated probation and was given the minimum mandatory sentence (twenty years) on the home invasion charge and the maximum possible sentences (imprisonment for life) on each of five counts of armed assault in a dwelling.
In October, 2003, the defendant, now represented by motion counsel, filed a motion to withdraw his guilty pleas and for a new trial, pursuant to Mass.R.Crim.P. 30(b). He claimed that his pleas were not voluntary and intelligent because he was not adequately informed of the consequences of them. Specifically, he cites the judge’s failure to convey that the minimum and maximum sentences attendant to the charged crimes remained applicable although he received straight probation on them, which took effect after the committed time on the armed robbery charges. This motion was denied and the defendant did not appeal. In March of 2006, the defendant, now acting pro se, filed a second motion to withdraw his pleas, later amended to add an additional claim; the Commonwealth filed no opposition. The same judge who had presided over the defendant’s change of plea hearing [60]*60and prior motion to withdraw denied the second motion in a marginal notation and this appeal followed.
2. Discussion, a. Standard of review. The defendant’s claim that his motion counsel was ineffective was first raised in his reply brief on appeal and is waived; also waived is the related claim, raised in the first motion for a new trial, that his pleas were neither voluntary nor intelligent because he was not adequately informed of the consequences flowing from them. We nevertheless address these interrelated claims. See Commonwealth v. Perry, 65 Mass. App. Ct. 624, 634 (2006) (despite impropriety of presenting claims for the first time in the reply brief, claims were addressed “in order to forestall any future claim that appellate counsel was ineffective”). “All claims, waived or not, must be considered. The difference lies in the standard of review that we apply when we consider the merits of an unpreserved claim.” Commonwealth v. Randolph, 438 Mass. 290, 293-294 (2002) (footnote omitted). That is particularly appropriate where, as here, the parties have fully briefed the issue that is at the crux of the appeal. Contrast Dutil, petitioner, 437 Mass. 9, 21-22 (2002).
In these circumstances, we “review any error to determine whether it may have created a substantial risk of a miscarriage of justice.” Commonwealth v. Walker, 443 Mass. 867, 871 (2005) (involving waived claims that unappealed ruling was clearly erroneous and counsel’s failure to appreciate merits of appeal constituted ineffective assistance). See Commonwealth v. Acevedo, 446 Mass. 435,442 (2006) (review of motion for new trial, whether based on error or as claim of ineffective assistance, is “solely to determine whether the error gives rise to a substantial risk of a miscarriage of justice”). See also Commonwealth v. Delong, 60 Mass. App. Ct. 122, 132 (2003).
In considering the defendant’s claim that his motion counsel was ineffective, we must first determine whether the plea judge erred in failing to inform the defendant of the consequences he faced if he did not successfully complete his term of straight probation. If the judge erred, we then consider whether counsel’s failure to appeal “likely deprived the defendant of an otherwise available, substantial ground of defence,” Commonwealth v. Saferian, 366 Mass. 89, 96 (1974), thereby creating a substantial risk of a miscarriage of justice. Commonwealth v. Walker, 443 Mass, at 871.
[61]*61b. Intelligence and voluntariness of guilty plea. To inform our discussion we begin by setting out the well-established principle “that, as a matter of constitutional due process, a guilty plea should not be accepted, and if accepted must later be set aside, unless the record shows affirmatively that the defendant entered the plea freely and understandingly. ” Commonwealth v. Foster, 368 Mass. 100, 102 (1975). See Commonwealth v. Hiskin, 68 Mass. App. Ct. 633, 637, 639 (2007) (to be valid, guilty plea must be both intelligent and voluntary). These constitutionally based requirements were made applicable to the States by Boykin v. Alabama, 395 U.S. 238 (1969); the procedures by which trial judges were to ascertain the voluntariness and intelligence of a plea were explicated in McCarthy v. United States, 394 U.S. 459 (1969) (construing Fed.R.Crim.P. 11 only), and Brady v. United States, 397 U.S. 742 (1970).* 5 A shortcoming with respect to either requirement will generally result in a finding that justice has not been done, which is the standard for a motion to withdraw a guilty plea pursuant to Mass.R.Crim.P. 30(b). Commonwealth v.
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Duffly, J.
In 1998, the defendant pleaded guilty to several offenses including home invasion, and five counts of armed assault in a dwelling, which are the subject of this appeal.1 The disposition as to these offenses was straight probation: concurrent, three-year probationary terms.2 He later was found to be in violation of his probation and received the mandatory minimum sentence of from twenty years to twenty years and one day on the home invasion charge, and concurrent life terms (the maximum sentence) for each count of armed assault in a dwelling.3
This is the defendant’s appeal from the denial without a hearing of his second motion to withdraw his guilty pleas and for a new trial, pursuant to Mass.R.Crim.P. 30(b), as appearing in 435 Mass. 1501 (2001). He asserts several claims of error.4 We address here his claim that counsel (motion counsel) was ineffective for failing to appeal the denial of his first new trial mo[59]*59tion, and the issue this claim implicates: whether the defendant’s plea was not intelligent and voluntary in the constitutional sense because the defendant was not fully informed of the consequences of his plea. We agree that Commonwealth v. Rodriguez, 52 Mass. App. Ct. 572 (2001), requires that “[a] defendant who pleads to straight probation must be informed on the record, in open court, of the minimum mandatory and maximum sentences he faces upon a violation of the terms of probation,” id. at 576, and that he was not so informed. However, we conclude that the defendant has not established that the omission created a substantial risk of a miscarriage of justice and affirm. We do not address the claims raised in connection with the defendant’s appeal from the denial of his second motion for new trial, as they are subsumed in our decision, or have been waived.
1. Procedural background. The defendant was charged in indictments alleging that he and an armed accomplice broke into a home in the city of Lynn, and assaulted and robbed the three women inside. As noted above, he pleaded guilty and served his committed time on the charges of armed robbery (not implicated in this appeal) and was released. The defendant was serving his three-year term of straight probation when, in April, 2003, he was found to have violated probation and was given the minimum mandatory sentence (twenty years) on the home invasion charge and the maximum possible sentences (imprisonment for life) on each of five counts of armed assault in a dwelling.
In October, 2003, the defendant, now represented by motion counsel, filed a motion to withdraw his guilty pleas and for a new trial, pursuant to Mass.R.Crim.P. 30(b). He claimed that his pleas were not voluntary and intelligent because he was not adequately informed of the consequences of them. Specifically, he cites the judge’s failure to convey that the minimum and maximum sentences attendant to the charged crimes remained applicable although he received straight probation on them, which took effect after the committed time on the armed robbery charges. This motion was denied and the defendant did not appeal. In March of 2006, the defendant, now acting pro se, filed a second motion to withdraw his pleas, later amended to add an additional claim; the Commonwealth filed no opposition. The same judge who had presided over the defendant’s change of plea hearing [60]*60and prior motion to withdraw denied the second motion in a marginal notation and this appeal followed.
2. Discussion, a. Standard of review. The defendant’s claim that his motion counsel was ineffective was first raised in his reply brief on appeal and is waived; also waived is the related claim, raised in the first motion for a new trial, that his pleas were neither voluntary nor intelligent because he was not adequately informed of the consequences flowing from them. We nevertheless address these interrelated claims. See Commonwealth v. Perry, 65 Mass. App. Ct. 624, 634 (2006) (despite impropriety of presenting claims for the first time in the reply brief, claims were addressed “in order to forestall any future claim that appellate counsel was ineffective”). “All claims, waived or not, must be considered. The difference lies in the standard of review that we apply when we consider the merits of an unpreserved claim.” Commonwealth v. Randolph, 438 Mass. 290, 293-294 (2002) (footnote omitted). That is particularly appropriate where, as here, the parties have fully briefed the issue that is at the crux of the appeal. Contrast Dutil, petitioner, 437 Mass. 9, 21-22 (2002).
In these circumstances, we “review any error to determine whether it may have created a substantial risk of a miscarriage of justice.” Commonwealth v. Walker, 443 Mass. 867, 871 (2005) (involving waived claims that unappealed ruling was clearly erroneous and counsel’s failure to appreciate merits of appeal constituted ineffective assistance). See Commonwealth v. Acevedo, 446 Mass. 435,442 (2006) (review of motion for new trial, whether based on error or as claim of ineffective assistance, is “solely to determine whether the error gives rise to a substantial risk of a miscarriage of justice”). See also Commonwealth v. Delong, 60 Mass. App. Ct. 122, 132 (2003).
In considering the defendant’s claim that his motion counsel was ineffective, we must first determine whether the plea judge erred in failing to inform the defendant of the consequences he faced if he did not successfully complete his term of straight probation. If the judge erred, we then consider whether counsel’s failure to appeal “likely deprived the defendant of an otherwise available, substantial ground of defence,” Commonwealth v. Saferian, 366 Mass. 89, 96 (1974), thereby creating a substantial risk of a miscarriage of justice. Commonwealth v. Walker, 443 Mass, at 871.
[61]*61b. Intelligence and voluntariness of guilty plea. To inform our discussion we begin by setting out the well-established principle “that, as a matter of constitutional due process, a guilty plea should not be accepted, and if accepted must later be set aside, unless the record shows affirmatively that the defendant entered the plea freely and understandingly. ” Commonwealth v. Foster, 368 Mass. 100, 102 (1975). See Commonwealth v. Hiskin, 68 Mass. App. Ct. 633, 637, 639 (2007) (to be valid, guilty plea must be both intelligent and voluntary). These constitutionally based requirements were made applicable to the States by Boykin v. Alabama, 395 U.S. 238 (1969); the procedures by which trial judges were to ascertain the voluntariness and intelligence of a plea were explicated in McCarthy v. United States, 394 U.S. 459 (1969) (construing Fed.R.Crim.P. 11 only), and Brady v. United States, 397 U.S. 742 (1970).* 5 A shortcoming with respect to either requirement will generally result in a finding that justice has not been done, which is the standard for a motion to withdraw a guilty plea pursuant to Mass.R.Crim.P. 30(b). Commonwealth v. Hiskin, supra at 637. Commonwealth v. Rodriguez, 52 Mass. App. Ct. at 580.
“A plea is intelligently made when the defendant has knowledge of the elements of the charges against him.” Commonwealth v. Correa, 43 Mass. App. Ct. 714, 717 (1997). “Furthermore, an intelligent plea requires that the defendant have knowledge of the procedural protections that he would forego |>z'c] by pleading guilty.” Ibid.6 Finally, to be voluntary and intelligent, the plea must be tendered with a real understanding of its consequences. [62]*62“A defendant’s plea is intelligent when made with understanding of the nature of the charges (understanding of the law in relation to the facts) and the consequences of his plea (the legal consequences and constitutional rights he forgoes by pleading guilty rather than proceeding to trial).” Commonwealth v. Hiskin, supra at 638. See Commonwealth v. Morrow, 363 Mass. 601, 605 (1973) (“In establishing that a guilty plea is offered intelligently and voluntarily by the defendant, the judge must ensure that the plea has been made with an understanding of the nature of the charge and the consequences of the plea. Brady v. United States, 397 U.S. [at] 748. Huot v. Commonwealth, [363 Mass.] 91, 100-101 [1973]”); Commonwealth v. Russin, 420 Mass. 309, 317-318 (1995) (judge’s finding that “the defendant was advised of and understood the elements of the crimes charged and the punishment potentials upon conviction,” established that “the constitutional requirements [were] satisfied and . . . the pleas of guilty were freely, willingly and voluntarily made”). See also Commonwealth v. Rodriguez, 52 Mass. App. Ct. at 581 & n.11.
i. Consequences of plea. The constitutionally based requirement that a defendant must understand the consequences of the plea has been codified, with additional requirements, within Mass.R.Crim.P. 12(c)(3), as amended, 399 Mass. 1215 (1987):
“(c) Guilty Plea Procedure. After being informed that the defendant intends to plead guilty or nolo contendere:
“(3) Notice of Consequences of Plea. The judge shall inform the defendant on the record, in open court:
“(A) that by a plea of guilty or nolo contendere, or an admission to sufficient facts, the defendant waives the right to trial with or without a jury, the right to confrontation of witnesses, the right to be presumed innocent until proved guilty beyond a reasonable doubt, and the privilege against self-incrimination;
[63]*63“(B) where appropriate, of the maximum possible sentence on the charge, and where appropriate, the possibility of community parole supervision for life; of any different or additional punishment based upon subsequent offense or sexually dangerous persons provisions of the General Laws, if applicable; where applicable, that the defendant may be required to register as a sex offender; and of the mandatory minimum sentence, if any, on the charge;
“(C) that if the defendant is not a citizen of the United States, the guilty plea, plea of nolo contendere or admission may have the consequence of deportation, exclusion of admission, or denial of naturalization.”
That the plea procedures here “are controlled by rule 12(c). . . . does not. . . change the focus of our review: ‘The real issue in cases like the present one is whether a waiver was knowingly and voluntarily made.’ ” Commonwealth v. Johnson, 11 Mass. App. Ct. 835, 840 (1981), quoting from Commonwealth v. Stanton, 2 Mass. App. Ct. 614, 620 (1974). See Commonwealth v. Nolan, 19 Mass. App. Ct. 491, 494-495 (1985) (that plea must be voluntary and knowing “is a doctrine of constitutional law. . . . Our rule 12, . . . especially at subdivision (c), announces a procedure by which the defendant submits, the defendant and the judge [with assistance of the lawyers] consider in the form of a colloquy, and the judge then rules on a guilty plea. The procedure is calculated to give reasonable assurance that a defendant is acting without coercion and with an understanding of what he or she is doing in tendering a plea”); Commonwealth v. Rodriguez, supra at 581 (as “general proposition of constitutional law,” guilty plea must be vacated unless entered knowingly and voluntarily; purpose served by requirements of rule 12 is to ensure that plea of guilty is knowing and voluntary).
Not every aspect of rule 12 is meant to fulfil the constitutionally grounded mandates that a guilty plea be intelligently and voluntarily made. “We will not assume that the defendant’s plea was involuntary and unknowing and say as a matter of law that justice was not done simply because the record reflects noncompliance with rule 12.” Commonwealth v. Rodriguez, supra at 580. See Commonwealth v. Clerico, 35 Mass. App. Ct. 407,413 (1993), quoting from Commonwealth v. Johnson, supra (“where the [64]*64judge deviates from the technical mandate of rule 12(c), ‘[t]he real issue ... is whether a waiver was knowingly and voluntarily made’ ”).
“Generally, under Massachusetts law, failure to inform a defendant of collateral or contingent consequences of a plea does not render a plea involuntary.” Commonwealth v. Shindell, 63 Mass. App. Ct. 503, 505 (2005) (requirement to register as sex offender is collateral).7 See, e.g., Commonwealth v. Villalobos, 437 Mass. 797, 804 (2002) (because immigration consequences are “collateral and contingent consequences of a plea,” judge’s failure to provide advice beyond that specified in statute “does not serve to undermine the knowing and voluntary nature of the defendant’s admission to sufficient facts”). See also Commonwealth v. Hason, 27 Mass. App. Ct. 840, 843 (1989), and cases cited therein.
ii. Rodriguez. With respect to understanding the consequences of a plea, Commonwealth v. Rodriguez, 52 Mass. App. Ct. at 578-579, provides that, whereas “some consequences of a guilty plea ... are properly regarded as contingent or collateral,” id. [65]*65at 578, “the consequence of a disposition of straight probation is . . . not collateral to the crime to which the plea was given,” id. at 579. Thus, we held that the defendant, who pleaded guilty to a disposition of straight probation, was entitled to have been informed by the judge “in open court and on the record that the crime to which he was pleading guilty carries a minimum five-year sentence to State prison and a maximum of life, to which he would be sentenced if he did not successfully complete his period of probation, and that if any period of incarceration were imposed it would be for at least a minimum of five years.” Id. at 578. “[A] defendant cannot appreciate the nature of his probationary disposition without understanding the possible sentence he avoids serving by successfully completing his probation.” Id. at 579. Compare Commonwealth v. Glines, 40 Mass. App. Ct. 95, 99 (1996) (where defendant “knew that he would serve five years if he violated probation,” plea was made knowingly and voluntarily). A failure to so inform a defendant is not technical.
That the defendant in Rodriguez was not, at any point in the plea colloquy, informed of the mandatory minimum and maximum possible sentences for the crimes to which he was pleading guilty does not change the analysis. In the case now before us the judge, at the outset of the hearing, described the sentencing range as being applicable to each indictment “if [the defendant] were to receive a committed prison sentence.” However, the defendant received no committed sentences with respect to the guilty pleas at issue. There was thus a risk that, taken as a whole, the colloquy did not adequately convey to the defendant that the minimum-maximum sentences on the charged offenses applied not only if he “were to receive a committed prison sentence,” but remained applicable if he received straight probation.8 The defendant was not told that “if he did not successfully complete his period of probation, and that if any period of incarcera[66]*66tion were imposed it would be for at least a minimum of [twenty] years.” Commonwealth v. Rodriguez, supra at 578.* 9
That the omission was not technical does not end our inquiry. Even where, as here, the judge’s colloquy risked not adequately informing the defendant that failing to successfully complete his period of probation could result in the imposition of a period of [67]*67incarceration for at least a minimum of twenty years, see Commonwealth v. Rodriguez, supra, automatic reversal of a motion for new trial was not required.10
c. Withdrawal of guilty plea. Where the motion for a new trial is based on a challenge to the adequacy of the colloquy relating to consequences, “[t]he defendant has the burden of showing any special circumstances relating to his plea that demonstrate that denial of his motion to withdraw his plea would work an injustice.” Commonwealth v. Rodriguez, 52 Mass. App. Ct. at 581. The defendant must “come[] forward with a credible reason for withdrawing the plea that outweighs the risk of prejudice to the Commonwealth,” and provide “plausible evidence that, if fully informed, he would have preferred to go to trial and face [minimum mandatory sentences of twenty years and a maximum sentence of life] if found guilty.” Ibid. Factors to consider in deciding whether the defendant’s reason for withdrawing his pleas is credible include whether the defendant asserted his legal innocence; referenced weaknesses in the Commonwealth’s case or a possible defense; and whether the parties had reached a plea agreement. Id. at 581-582. Also relevant are the timing of a request to vacate the plea, id. at 580 n.10, and whether “[t]he defendant was represented by, and had the advice of, able counsel throughout. ‘Representation and consultation with counsel are significant factors in determining whether a guilty plea . . . not accompanied by a [sufficient plea colloquy] was, nonetheless, knowingly and voluntarily made.’ ” Id. at 583, quoting from Commonwealth v. Russell, 37 Mass. App. Ct. 152, 157 (1994).
In deciding the first motion for a new trial, the judge incorrectly concluded that he was not required to inform the defendant of the minimum and maximum sentences applicable if the defendant failed successfully to complete his probation.11 Nevertheless, the judge’s detailed memorandum reflects his consider[68]*68ation of many of the factors set out in Commonwealth v. Rodriguez, supra at 581-583. The judge had before him the defendant’s criminal record which reflected his prior experience with the criminal justice system at the time. From this, the judge determined that “[t]he defendant was . . . familiar enough with the criminal justice system that [it was] unlikely that he did not understand the consequences [of] receiving a sentence of probation in exchange for his plea agreement.”12 See Commonwealth v. Bolduc, 375 Mass. 530, 537-538 (1978).
The judge also noted that the defendant took the opportunity to “speak with his attorney during the plea colloquy when he requested to be allowed to do so,” and that “the defendant’s trial attorney demonstrated his own understanding of the minimum and maximum sentences for [the] crimes,” and he described defendant’s trial counsel as “among the most experienced and respected defense attorneys in Massachusetts.” The judge observed that “[njoticeably absent from the defendant’s motion is [69]*69an affidavit from” his attorney.13 See Commonwealth v. Thurston, 53 Mass. App. Ct. 548, 553-554 (2002).
The defendant’s affidavit in support of his first motion for a new trial does not assert a claim of legal innocence and we note in this connection that, at the plea hearing, the defendant agreed that he was present during the home invasion.
The judge did not have before him necessary information supporting a credible basis for allowing the withdrawal of the pleas, and the information he was provided would not have supported the defendant’s claim that his pleas were not intelligently made.
Based on the foregoing, it has not been made to appear that motion counsel’s failure to appeal the denial of the first motion likely deprived the defendant of an otherwise available, substantial ground of defense.
3. Conclusion. The order denying the defendant’s motion to withdraw his guilty pleas and for a new trial is affirmed.
So ordered.