Liacos, J.
In June, 1982, a Norfolk County grand jury indicted the defendant, Lawrence Goldman, for conspiracy to murder a former Boston police officer named John Glenn. When it became apparent that the Commonwealth would call Glenn as a witness at the defendant’s trial, defense counsel, Mr. Willie J. Davis, filed a motion in limine seeking a pretrial ruling on a question concerning the attorney-client privilege. Following a hearing, a Superior Court judge made certain findings of fact and ruled on the motion. She then reported to the Appeals Court four questions raised by the motion. See Mass. R. Crim. P. 34, 378 Mass. 905 (1979). This court allowed the defendant’s application for direct appellate review.
We summarize the facts as found by the judge. In January, 1982, Glenn made an unsuccessful attempt to murder an individual named Leo Shorter. The Commonwealth theorizes that the defendant, a codefendant in this case named John Miskel, and others hired Glenn to kill Shorter because Shorter had cheated the defendant in a drug deal. A Norfolk County grand jury indicted Glenn for assault with intent to murder Shorter. Shortly after his arraignment in January, 1982, Glenn met with Mr. Davis concerning the possibility of Mr. Davis’s representing Glenn. Glenn and Mr. Davis discussed the indictment; Glenn gave confidential information about the case to Mr. Davis. They reached no agreement, however, concerning Mr. Davis’s representation of Glenn, and Mr. Davis did not represent Glenn at his trial.
Following a trial in the Superior Court in Norfolk County, Glenn was convicted. His sentencing has been continued pending his testimony in the instant case. In this case, the Commonwealth alleges that, after Glenn’s unsuccessful attempt to kill
Shorter, the defendant conspired with Miskel to kill Glenn, and that Miskel unsuccessfully attempted to kill Glenn.
After Mr. Davis filed the motion in limine, the judge held an in camera hearing at which Mr. Davis testified as to the substance of his conversation with Glenn.
Based on the testimony and exhibits, the judge found that in March, 1983, after his conviction, Glenn began to cooperate with the Commonwealth concerning his association with Miskel, the defendant, and others. Glenn gave statements relative to the attempt on the life of Shorter to officers of the Quincy police department. These statements were recorded, and, later, a transcription of them was made available to Mr. Davis as counsel for the defendant. The statements Glenn made to Mr. Davis are “diametrically opposed” to those which Glenn gave to Quincy police officers. Glenn is a key prosecution witness, and his credibility will be a central issue in the upcoming trial. Glenn’s statements to Mr. Davis could be viewed by a reasonable juror as seriously damaging Glenn’s credibility if he should testify in accordance with his taped statements. Glenn invokes the attorney-client privilege with respect to his conversation with Mr. Davis and refuses to waive it. Glenn has indicated his continuing intention not to waive the privilege.
The judge reported the following questions:
“1. Whether a witness waives the attorney-client privilege in regard to confidential communications previously made to an attorney concerning certain events, now the subject matter of this trial, when that witness takes the stand at trial and gives testimony as to those events, but specifically refuses to waive the attorney-client privilege as to the confidential communications.
“2. If not, whether the privilege should be overridden in the interest of justice.
“3. Whether defendant’s attorney, to whom the Commonwealth’s witness previously made confidential communications is required to withdraw because of the conflict of interest [which would] be inherent in his (the attorney’s) continued representation of the defendant.
“4. Whether the defendant can voluntarily, knowingly, and intelligently consent to the continued representation by his attorney despite the conflict of interest where, because of the attorney-client privilege, full disclosure cannot be made by counsel to the defendant.”
We hold that, by testifying in the instant case, Glenn does not automatically waive the attorney-client privilege concerning his conversation with Mr. Davis, and that, on this record, justice does not require that the privilege be overridden. Although a genuine conflict of interest exists which may require withdrawal by Mr. Davis, the defendant may consent to his continued representation by Mr. Davis, so long as his consent is voluntarily, knowingly, and intelligently made.
1.
Waiver of attorney-client
privilege.
For over a century, Massachusetts case law has been in conflict on the issue whether a witness waives the attorney-client privilege when testifying.
Neitlich
v.
Peterson,
15 Mass. App. Ct. 622, 626 (1983). P.J. Liacos, Massachusetts Evidence 215 (5th ed. 1981). Spalding, The Uncertain State of the Law as to Waiver of Professional Privilege as to Confidential Communications, 20 Mass. L.Q. (No. 3) 16, 17 (1935). In
Woburn
v.
Henshaw,
101 Mass. 193, 200 (1869), the source of one line cases, this court ruled
that “[t]he policy of the law will not allow the counsel himself to make disclosures of confidential communications from his client; but if the client sees fit to be a witness, he makes himself liable to full cross-examination like any other witness. This is true even as to defendants in criminal cases.
Commonwealth
v.
Mullen,
97 Mass. 545 [1867].”
The court next relied on the doctrine established in
Woburn
in
Commonwealth
v.
Barronian,
235 Mass. 364, 367 (1920), where, over his objection, the defendant was asked on cross-examination about conversations with his attorney. Citing
Woburn,
the court stated that the “defendant has no valid ground for complaint.”
Barronian, supra.
The rule in
Woburn
was then cited in
Gossman
v.
Rosenberg,
237 Mass. 122, 124 (1921), in which the court held that a witness could claim no privilege as to trade secrets and stated in dictum that “a voluntary witness waives every personal privilege.”
Woburn
was again cited in
Knowlton
v.
Fourth-Atlantic Nat’l Bank,
264 Mass. 181, 196 (1928). This case, however, does not follow from the broad doctrine of the
Woburn
case. In
Knowlton,
the witness testified as to the substance of a specific conversation with his attorney. Thus, in reviewing the propriety of a question calling for the attorney to testify as to the conversation, this court held that the client had waived the privilege.
The contrary line of cases, holding that a witness’s taking the stand, by itself, does not produce a wholesale waiver of the privilege, began with
Montgomery
v.
Pickering,
116 Mass. 227, 231 (1874).
Montgomery
was followed by
Blount
v.
Kimpton,
155 Mass. 378, 380 (1892),
and McCooe v. Dighton, Somerset, & Swansea St. Ry.,
173 Mass. 117, 119 (1899). More recently, in
Kendall
v.
Atkins,
374 Mass. 320, 325 (1978), we assumed, without deciding, that the plaintiff properly could claim the privilege after having testified in her own behalf.
In his argument the defendant apparently confuses two distinct scenarios. In the first, a witness testifies as to events
which happen to have been a topic of a privileged communication. In the second, the witness testifies as to the specific content of an identified privileged communication. We believe that the privilege is not waived in the first example, and we decline to follow that line of cases, based on
Woburn
v.
Henshow, supra,
which appear to be to the contrary. A waiver may be found, however, where the client testifies as to the content of a privileged communication.
Neitlich
v.
Peterson, supra
at 626-627. See
Montgomery
v.
Pickering, supra.
Cf. Proposed Mass. R. Evid. 510 (1980).
“[T]estimony about an event . . . should not be construed as a waiver of the privilege, merely because the subject matter of the testimony may also have been discussed in the privileged
communication,”People
v.
Lynch,
23 N. Y.2d 262,271 (1968); waiver of the attorney-client privilege should not be implied from a witness’s taking the stand. See
People
v.
Shapiro,
308
N.Y. 453, 457-460 (1955). Glenn is expected to testify about certain events which took place, not about the specifics of his conversation with Mr. Davis. Such testimony cannot be considered a waiver of the attorney-client privilege.
The defendant argues, however, that, even where there is no waiver of the privilege, the interests of justice require that it be overridden. Apropos of the defendant’s argument is the rule set forth in Annot., 51 A.L.R.2d 521, 528 (1957), that “where an accomplice turns state’s evidence and attempts to convict others by testimony which also convicts himself, he thereby waives the privilege against disclosing communications between himself and counsel.” See
id.,
cases cited. The rationale underlying this approach was described in
Jones
v.
State,
65 Miss. 179, 184 (1887): “The reason for maintaining such privileges ceases, when one has voluntarily exposed himself by his own testimony, to the very consequences from which it was intended by the privilege to protect him. To preserve such privilege in such case would be worse than vain, for while it could not help the witness, it might, by withholding the only means of contradicting and impeaching him, operate with the greatest injustice towards the party on trial.” That Glenn is the victim of, rather than accomplice to, the crime does not serve to make this rationale inapplicable; Glenn is expected to testify about events for which he has already been convicted.
Nevertheless, the policy justifications for the attorney-client privilege override the reasoning of the court in
Jones
and support the judge’s conclusion that, on this record, the privilege
should not yield in the interest of justice.
The privilege operates to protect disclosures which might not have been made absent the privilege.
Fisher
v.
United States,
425 U.S. 391, 403 (1976). It encourages clients to seek an attorney’s advice and to be truthful with the attorney, which in turn allows the attorney to give informed advice; the attorney-client privilege serves the public interest and the interest of the administration of justice.
Upjohn Co.
v.
United States,
449 U.S. 383, 389 (1981).
Matter of Colton,
201 F. Supp. 13, 15 (S.D.N.Y. 1961), aff’d, 306 F.2d 633 (2d Cir. 1962), cert. denied, 371 U.S. 951 (1963).
United States
v.
United Shoe Mach. Corp.,
89 F. Supp. 357, 358 (D. Mass. 1950). We reject the rationale of
Jones.
In this case, the “social good derived from the proper performance of the functions of lawyers acting for their clients . . . outweigh[s] the harm that may come from the suppression of the evidence.”
United Shoe, supra,
quoting Model Code of Evidence Rule 210 comment a (1942).
In conclusion, we choose to follow the rule stated in 8 J. Wigmore, Evidence § 2327, at 637 (McNaughton rev. 1961): “The client’s offer of his
own testimony
in the cause
at large
is not a waiver for the purpose either of cross-examining him to the communications or of calling the áttomey to prove them. Otherwise the privilege of consultation would be exercised only at the penalty of closing the client’s own mouth on the stand.” (Emphasis in original.) See
Littlefield
v.
Superior Court,
136 Cal. App. 3d 477,483-485 (1982);
State
v.
Hollins,
184 N.W.2d 676, 678 (Iowa 1971);
Dunn
v.
Commonwealth,
350 S.W.2d 709, 713 (Ky. 1961). Accordingly, we agree with the judge that the proper anwer to reported questions (1) and (2) is “No.”
2.
Conflict of interest.
The defendant argues that, should we hold that Glenn does not waive the attorney-client privilege by testifying, no conflict of interest arises. He maintains that ethical considerations present themselves only if Mr. Davis testifies, and is then faced with arguing his own credibility. We disagree. Mr. Davis will face a genuine conflict of interest in his cross-examination of Glenn.
A conflict of interest arises whenever an attorney’s regard for one duty leads to disregard of another.
United States
v.
Miller,
463 F.2d 600, 602 (1st Cir.), cert. denied sub nom.
Gregory
v.
United States,
409 U.S. 956 (1972). In the instant case, Mr. Davis has a clear duty to maintain the confidence of his former client Glenn. S.J.C. Rule 3:07, Canon 4, DR 4-101(B), as amended, 382 Mass. 778 (1981).
Mailer
v.
Mailer,
390 Mass. 371, 374 (1983).
Commonwealth
v.
O’Brien,
377 Mass. 772, 775 (1979).
Dunn
v.
Commonwealth, supra.
Model Code of Professional Responsibility, EC 4-6 (1969).
At the same time, Mr. Davis must zealously represent the defendant. S.J.C. Rule 3:07, Canon 7, as appearing in 382 Mass. 784 (1981). He must avoid representing a client where the interests of another, former client may impair his independent professional judgment. S.J.C. Rule 3:07, Canon 5, as appearing in 382 Mass. 779 (1981).
During cross-examination of Glenn, Mr. Davis will confront a genuine conflict of interest. On behalf of the defendant, Mr. Davis will likely cross-examine Glenn in an effort to impeach his credibility. During this cross-examination, Mr. Davis must avoid using any confidential information which he may have obtained from Glenn in their privileged conversation of January, 1982. “The conflict [thus] engendered in the attorney’s own mind may have unmeasurable adverse effects on the client’s interests.”
Commonwealth
v.
Rondeau,
378 Mass. 408, 416 n.7 (1979). Conflicts such as the one here at issue have resulted in court-ordered substitution of counsel, in remand orders, and in successful petitions for habeas corpus. See, e.g.,
Lace
v.
United States,
736 F.2d 48 (2d Cir. 1984);
United States
v.
Vargas-Martinez,
569 F.2d 1102 (9th Cir. 1978);
Zurita
v.
United States,
410 F.2d
All
(7th Cir. 1969);
Tucker
v.
United States,
235 F.2d 238 (9th Cir. 1956);
Cowell
v.
Duckworth,
512 F. Supp. 371 (N.D. Ind. 1981);
United States v. LaVallee,
282 F. Supp. 968 (E.D.N.Y. 1968). But see
United States
v.
Alberti,
470 F.2d 878 (2d Cir. 1972), cert. denied, 411 U.S. 919 (1973) (defendant may have derived advantage from fact of defense counsel’s earlier representation of prosecution witness). Cf.
Commonwealth
v.
Pires,
389 Mass. 657, 662 (1983) (record bare of any suggestion that defense counsel had been given confidential information that might inhibit his advocacy of the defendant’s defense);
Commonwealth
v.
Wright,
376 Mass. 725, 731 (1978) (no offer of proof or showing that defense counsel had confidential information which inhibited his cross-examination);
Commonwealth
v.
Smith,
362 Mass. 782, 784 (1973) (defendant might be entitled to relief if defendant can demonstrate that his attorney had been given confidential information by the witnéss that served to restrict the attorney’s cross-examination of that witness);
Commonwealth
v.
Walter,
19 Mass. App. Ct. 82, 91 (1984) (no showing defense attorney had confidential information from potential defense witness).
Mr. Davis correctly brought this matter to the judge’s attention so that the issue could be resolved in a pretrial posture. Cf.
Commonwealth
v.
Michel,
381 Mass. 447, 454 (1980) (counsel attempted to terminate his relationship with prosecution witness on the fifth day of defendant’s trial). We cannot, however, disregard the fact that Mr. Davis will be inhibited, even if only subconsciously, in his representation of the defendant because of his knowledge of privileged information. We answer the third reported question: A genuine conflict of interest exists which requires that Mr. Davis withdraw, unless Glenn waives his attorney-client privilege, which the judge has found he will not, or unless the defendant waives his right to be represented by counsel who bears him undivided loyalty.
We now turn to the remaining reported question.
3.
Waiver of right to an attorney with undivided loyalty.
The Superior Court judge noted that the defendant has indicated a desire to waive representation by an attorney with undivided loyalty. A defendant’s right to have the effective assistance of counsel, guaranteed by the Sixth Amendment to the Constitution of the United States, contemplates that the assistance be “untrammeled and unimpaired . . . free of any conflict of interest and unrestrained by commitments to others.”
Commonwealth
v.
Davis,
376 Mass.
Ill,
780-781 (1978).
Glosser
v.
United States,
315 U.S. 60, 76 (1942). A defendant, however, may waive this right to an attorney “unhindered by a conflict of interests.”
Commonwealth
v.
Connor,
381 Mass. 500, 504 (1980), quoting
Holloway
v.
Arkansas,
435 U.S. 475, 483 n.5 (1978). The ability to waive the right to a conflict-free attorney arises from (1) a criminal defendant’s right to present his defense, with its corollary right of self-representation, and (2) his right to be represented by counsel of choice.
Connor, supra,
citing
Faretta
v.
California,
422 U.S. 806, 818, 833 (1975).
Davis, supra
at 787 n.12.
The judge ruled that, although an argument can be made that the defendant’s waiver may be voluntary, the defendant cannot make a “knowing and intelligent” waiver; because the information is privileged, the defendant cannot know what the information is and, therefore, cannot know how his defense will be affected. We think that this ruling is incorrect. The defendant need not know the exact content of the privileged communication to make an informed decision. Presumably, the defendant will be informed that Glenn’s anticipated testimony is “diametrically opposed” to the privileged communication, and from that basis the defendant will be able to extrapolate any effect that Mr. Davis’s constrained cross-examination will have on his defense.
Before remanding the case to the Superior Court, we discuss the conditions under which a judge properly may find that a defendant has waived the right to an attorney with undivided loyalty. First, a finding of waiver of a constitutional right to counsel should not be made lightly. See
Commonwealth
v.
Cavanaugh,
371 Mass. 46, 53 (1976). Courts should indulge “ ‘every reasonable presumption against waiver’ of [a] fundamental constitutional right[ ] and . . . ‘not presume acquiescence in the loss of [such] rights.’”
Johnson
v.
Zerbst,
304 U.S. 458, 464 (1938), quoting
Aetna Ins. Co.
v.
Kennedy,
301 U.S. 389, 393 (1937), and
Ohio Bell Tel. Co.
v.
Public Utils. Comm’n,
301 U.S. 292, 307 (1937). The waiver must be an “intentional relinquishment or abandonment of a known right,”
Zerbst, supra,
not only voluntary but also a “knowing, intelligent act[ ] done with sufficient awareness of the relevant circumstances and likely consequences.”
Brady
v.
United States,
397 U.S. 742, 748 (1970).
Thus, the judge should require that the defendant receive a full disclosure of the conflict and its projected ramifications.
The judge actively should participate in the waiver decision, seeking “to elicit a narrative response from [the] defendant that he has been advised of his right to effective representation, that he understands the details of his attorney’s . . . conflict of interest and the potential perils of such a conflict, that he has discussed the matter with his attorney or if he wishes with outside counsel, and that he voluntarily waives his Sixth Amendment protections.”
United States
v.
Garcia,
517 F.2d 272, 278 (5th Cir. 1975).
United States
v.
Alberti,
470 F.2d 878, 881-882 (2d Cir. 1972). Cf.
Brady, supra
at 747 n.4.
A record of the waiver colloquy between the defendant and the judge should be made in which the language of the waiver is clear, unequivocal, and unambiguous. Such a record should help shield any potential conviction from collateral attack on Sixth Amendment grounds. See
Commonwealth
v.
Wooldridge,
19 Mass. App. Ct. 162 (1985);
United States
v.
Partin,
601 F.2d 1000, 1008 (9th Cir. 1979), cert. denied, 446 U.S. 964 (1980);
United States
v.
Garcia, supra; United States
v.
Frame,
454 F.2d 1136, 1138 (9th Cir.), cert. denied, 406 U.S. 925 (1972). The trial judge also should consider the background, experience, and conduct of the defendant. Cf.
Zerbst, supra
(assessing defendant’s background, experience, and conduct in determining, after the trial, whether a valid waiver of counsel was made);
Partin, supra
at 1007.
Finally, in a rare instance, in ruling on the validity of a defendant’s waiver, the trial judge may take into account, aside from the rights of the defendant, the interests of the court in the “fair and proper administration of justice.”
Connor, supra
at 504. Counsel’s undivided loyalty to the client is crucial to the integrity of the entire adversary system.
Commonwealth
v.
Leslie, 316
Mass. 647, 652 (1978), cert. denied, 441 U.S. 910 (1979). See
id.
at 656,658 (Liacos, J., concurring);
Kabase
v.
Eighth Judicial Dist. Court, 96
Nev. 471, 472 (1980); Developments in the Law,
supra
at 1394. In criminal cases, the public has a substantial interest in the fairness of the process and its expeditious administration. This principle, however, cannot, in most instances, overcome the right of a defendant to choose his counsel, even if that attorney is conflict-burdened, provided the defendant’s waiver is voluntary, knowing, and intelligent. Thus, we conclude that the judge erred in answering the fourth reported question, “No.” We hold that the defendant can waive his right to a conflict-free counsel in the circumstances of this case. Whether he will do so on being fully advised of his rights in accordance with the procedures and principles set forth in this opinion is unclear. We express no views whether the judge should exercise her discretion to override, in the interests of the administration of justice, such a waiver should it be exercised. Accordingly, we vacate the
judge’s order requiring Mr. Davis to withdraw and remand this case to the Superior Court for further proceedings consistent with this opinion.
So ordered.