Classic Air Care v. Aetna Life Insurance Company

CourtDistrict Court, D. Utah
DecidedJanuary 20, 2021
Docket2:20-cv-00506
StatusUnknown

This text of Classic Air Care v. Aetna Life Insurance Company (Classic Air Care v. Aetna Life Insurance Company) is published on Counsel Stack Legal Research, covering District Court, D. Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Classic Air Care v. Aetna Life Insurance Company, (D. Utah 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH CENTRAL DIVISION

CLASSIC AIR CARE, LLC, dba CLASSIC AIR MEDICAL,

Plaintiff, ORDER AND MEMORANDUM DECISION

vs. Case No. 2:20-cv-00506-TC

Judge Tena Campbell AETNA LIFE INSURANCE COMPANY; MOAB VALLY HEALTHCARE, INC., dba MOAB REGIONAL HOSPITAL: AETNA CHOICE POS II – 500 HEALTH AND WELFARE PLAN AND ITS SUCCESSORS AND ASSIGNEES

Defendant.

Plaintiff Classic Air Care, LLC (Classic Air) brings this lawsuit against Defendants Aetna Life Insurance Company (Aetna), and Moab Valley Healthcare, Inc. dba Moab Regional Hospital: AETNA Choice POS II– 500 Health and Welfare Plan (Moab Hospital)1 to recover the cost of air ambulance services it provided to a Moab Hospital employee who was experiencing a medical emergency. In its complaint, Classic Air raises seven causes of action against Defendants: three claims under the Employee Retirement Income Security Act of 1974 (ERISA) and four claims under state common law. Defendants now move to dismiss all seven claims

1 Defendants say that the proper name of the second defendant is “Moab Valley Healthcare Inc. Employee Medical Benefits Plan.” Defs.’ Mot. to Dismiss at 1 (ECF No. 9). Because all facts in the complaint are taken as true for the purposes of this order, the court uses the name of the defendant as originally stated in the complaint. pursuant to Federal Rule of Civil Procedure 12(b)(6). Defs.’ Mot. to Dismiss (ECF No. 9).2 For the reasons described, Defendants’ motion is granted in part and denied in part. FACTUAL ALLEGATIONS3 On October 17, 2018, a Moab Hospital employee (Patient) experienced a severe health

emergency while at work. Moab Hospital called Classic Air and requested air ambulance services so that Patient could be treated at the University of Utah Hospital in Salt Lake City. Classic Air used a helicopter to airlift Patient from Moab to Salt Lake City. In doing so, Classic Air alleges it entered into a “one-time medical transportation services agreement” with Defendants, called the “Air Ambulance Contract.” Compl. at ¶ 74 (ECF No. 2). The air ambulance services provided by Classic Air cost $89,725. Moab Hospital has a medical benefits plan for its employees: Aetna Choice POS II – 500 Health and Welfare Plan (the Plan). The Plan is governed by ERISA. Moab Hospital is the plan administrator and Aetna provides third-party administrative services for the Plan on Moab Hospital’s behalf. As an employee of Moab Hospital, Patient was a Plan participant and eligible

for benefits under the Plan. On the day Patient was airlifted by Classic Air, she signed a form that assigned her right to recover medical benefits under the Plan to Classic Air. But because Patient was experiencing a

2 Defendants filed their motion to dismiss under seal based on their Health Insurance Portability and Accountability Act (HIPAA) obligation not to disclose Protected Health Information (PHI). See Defs.’ Mot. For Leave to File Under Seal at 2–3 (ECF No. 8). PHI consists of identifying information (such as a plan member identification number) combined with information related to the provision of health care or payment. See id. at 2. Because this order does not contain identifying information for the non-party Patient, it is not issued under seal. 3 All factual allegations are from Classic Air’s complaint. The court accepts them as true for the purposes of this order. See Albers v. Bd. of Cty. Comm'rs of Jefferson Cty, 771 F.3d 697, 700 (10th Cir. 2014). medical emergency, neither Patient nor Classic Air had the opportunity to consult the Plan regarding the validity of such an assignment. The Plan reads: When you see a network provider, they will usually bill us directly. When you see an out-of-network provider, we may choose to pay you or to pay the provider directly. Unless we have agreed to do so in writing and to the extent allowed by law, we will not accept an assignment to an out-of-network provider or facility under this plan. This may include: • The benefits due • The right to receive payments or • Any claim you make for damages resulting from a breach, or alleged breach, of the terms of this plan.

Def.’s Mot. Ex. A, Ex. 1 at AETNA000074 (emphasis added). A few weeks later on December 6, 2018, Classic Air submitted a bill for $89,725 to Aetna to recover the cost of its air ambulance services (the Claim). Six days later, Classic Air received a payment of $8,834.81 from Aetna—about 10% of the total Claim amount. Compl. at ¶ 30. Over the next two years, Classic Air continually sought payment from Aetna for the full cost of the Claim. Classic Air received a variety of responses from Aetna during this period. When Classic Air contacted Aetna on April 12, 2019, for a review of the Claim and the remaining balance, Aetna told Classic Air that the Claim had been denied on February 12, 2019. Classic Air alleges that it could not appeal Aetna’s initial decision to deny the Claim because Aetna refused to provide written confirmation explaining its denial. On May 6, 2019, Classic Air asked Patient to submit the Claim directly to Aetna. Four days later on May 10, Classic Air contacted Aetna about Patient’s submission of the Claim. Aetna informed Classic Air that it would not pay the full Claim because the Claim was already processed and paid as an “in-network” claim. Id. at ¶ 37. Classic Air explained to Aetna that it is “not contracted with Aetna and that the [C]laim should have been processed as an out-of- network claim.” Id. at ¶ 38. Aetna promised to re-process the claim correctly as out-of-network. But Classic Air did not hear anything from Aetna for several months. On August 9, 2019, Classic Air called Aetna for an update. Aetna told Classic Air that it denied the Claim back on May 14, 2019, because the Claim was in-network and satisfied by the

$8,834.81 payment. Aetna did not explain why it refused to process the Claim as an out-of- network claim. But by the end of the call, Aetna promised again that it would send the Claim for an internal review that would take place within 48 hours. On August 14, 2019, Classic Air contacted Aetna after not hearing from Aetna. Aetna told Classic Air that it would not approve the Claim because Aetna had already paid Classic Air 125% of the Medicare rates, which it considered a fair payment. Aetna told Classic Air that it could appeal within 60 days. Id. at ¶¶ 43–44. On September 4, 2019, Classic Air submitted an appeal to Aetna. On October 1, 2019, Classic Air received a letter from Aetna stating the Claim was originally denied in December of 2018,4 and Classic Air’s 180-day window to appeal had expired.

On November 7, 2019, Classic Air again appealed the Claim denial, this time using special forms at the suggestion of an Aetna representative. On February 24, 2020, Classic Air received a letter from Aetna stating that it had previously investigated the Claim and that its determination to deny the Claim was final.

4 Paragraph 46 of Classic Air’s Complaint states “On or about October 1, 2019, Classic Air received a letter from Aetna stating that the Claim was denied because the original decision on the Claim was made in December of 2019…” (emphasis added). The court assumes this is a typing error and that Classic Air meant to write “December of 2018.” Classic Air continued to call Aetna to try to resolve the Claim but was told that the Claim would not be reopened or re-processed. Classic Air now seeks $80,890.19 in damages for the remaining cost of the services given Patient. Id. at ¶ 55. LEGAL STANDARD

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Bluebook (online)
Classic Air Care v. Aetna Life Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/classic-air-care-v-aetna-life-insurance-company-utd-2021.