City and County of San Francisco v. HomeAway.com, Inc.

CourtCalifornia Court of Appeal
DecidedMarch 28, 2018
DocketA150385
StatusPublished

This text of City and County of San Francisco v. HomeAway.com, Inc. (City and County of San Francisco v. HomeAway.com, Inc.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
City and County of San Francisco v. HomeAway.com, Inc., (Cal. Ct. App. 2018).

Opinion

Filed 3/15/18; Certified for Publication 3/28/18 (order attached)

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FIRST APPELLATE DISTRICT

DIVISION FOUR

CITY AND COUNTY OF SAN FRANCISCO et al., Petitioners and Respondents, A150385

v. (San Francisco City & County HOMEAWAY.COM, INC., Super. Ct. No. CPF-16-515136) Respondent and Appellant.

I. INTRODUCTION The City and County of San Francisco, along with the city tax collector and treasurer (collectively, the City), obtained an order from the superior court granting their petition to enforce an administrative subpoena. The subpoena requires HomeAway.com, Inc. (HomeAway) to disclose data about rental transactions involving accommodations located in San Francisco that were arranged using a HomeAway Web site. On appeal, “[w]e review de novo the question whether the subpoena meets the standards for enforcement. [Citation.]” (State ex rel. Dept. of Pesticide Regulation v. Pet Food Express (2008) 165 Cal.App.4th 841, 854.) HomeAway contends that the City’s subpoena does not meet these standards because it violates the Stored Communications Act, 18 U.S.C. §§ 2701–2712 (the SCA),1 which regulates the government’s ability to

1 Subsequent citations to a statutory provision refer to the SCA, unless otherwise stated.

1 compel disclosure of some electronic data stored on the Internet. HomeAway also contends that enforcing the subpoena would violate its customers’ constitutional rights. Finally, HomeAway argues that the subpoena is not enforceable under local or state law. We affirm the order. II. FACTUAL AND PROCEDURAL BACKGROUND A. HomeAway’s Business In the trial court, HomeAway offered evidence about its business and storage of electronic records by filing the declaration of Steve Davis, HomeAway’s chief digital and cloud officer. Davis described HomeAway as an “online forum that allows property owners to list their properties for short-term rentals and connect with individuals who are looking to rent a house or apartment when visiting a city, rather than stay in a hotel.” Davis explained that HomeAway is not a party to home rental transactions; it operates Web sites that owners and travelers use to locate each other and arrange their own bookings and rentals. Listing a property on a HomeAway Web site involves the following steps. First, the owner must register for an account, which requires him or her to complete forms “that ask for personal information, such as name, address, telephone number, and credit card information.” Then the owner uses his or her account to post a listing, which provides pertinent information about the property, including the rental rate and other details. HomeAway processes the owner’s “data,” and stores it so that it can be used in connection with future listings and other services that HomeAway offers. HomeAway offers two alternative services to owners and travelers to assist them with making “arrangements to book and rent properties” listed with HomeAway. First, they can send messages to each other “through HomeAway’s website (a service called HomeAway Secured Communication).” All arrangements can be made via this service, or the parties may elect to complete their transactions by “exchanging telephone numbers or personal email addresses.” Both owners and travelers (who also create online accounts) “may” retain their messages, which are then stored by HomeAway.

2 Alternatively, rental arrangements can be made using HomeAway’s online reservation service. Online booking data does not necessarily correlate with completed transactions because reservation may be cancelled offline. Furthermore, HomeAway’s data about these transactions may not be comprehensive because it uses a third-party Internet service to process online payments. Davis estimated that, in the past five years, more than 10,000 San Francisco properties have been listed on a HomeAway Web site. According to Davis, the “vast majority” of bookings and rentals involving San Francisco properties have been arranged by direct communications between owners and travelers, and the only “data” HomeAway has about these transactions are the communications themselves, which “may show that users reached agreements for bookings and rentals.” Davis also estimated that “there are hundreds of thousands of messages concerning San Francisco listings in the last four and one-half years,” and he opined that searching through these messages for specific data would be “enormously burdensome.” Finally, Davis emphasized that owners who list their properties with HomeAway “agree that ‘they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to their listings and rental of their properties, including . . . requirements relating to taxes.’ ” As proof of this agreement, Davis attached a copy of a set of “Terms and Conditions” that HomeAway posts on its Web site (the HomeAway Terms) as an exhibit to his declaration. The HomeAway Terms state, among other things, that the use of any HomeAway Web-based service constitutes acceptance of the HomeAway Terms, as well as HomeAway’s “Privacy Policy,” both of which are available on HomeAway Web sites. By accepting these terms, users acknowledge, among other things, that they have a “Limited License” to access HomeAway Web sites, services and content; and that HomeAway has proprietary rights in its Web sites and “all” Web site content. Users also acknowledge that HomeAway has a right to use e-mail addresses, names, and “other information” provided by registered users. In this regard, the HomeAway Terms states: “Your use of the Site signifies your acknowledgement of, and agreement with, our

3 Privacy Policy [Web site address]. We adhere to strong principles of privacy. You agree that we may access and use your user-contributed content in accordance with these Terms or our Privacy Policy [Web site address] and we agree that we will only disclose your user-contributed content in accordance with these Terms and our Privacy Policy [Web site address].” Pertinent provisions of the HomeAway Privacy Policy state that: (1) HomeAway may use customers’ personal information for purposes such as data mining; (2) third- party data processors may have access to personal information stored on HomeAway Web sites; and (3) HomeAway may disclose users’ personal information to a governmental entity pursuant to a subpoena or other legal request.2 B. The City’s Subpoena On April 5, 2016, the City’s tax collector served a subpoena on HomeAway (the 2016 subpoena). The 2016 subpoena was issued pursuant to article 6, section 6.4-1, subdivision (c) of the San Francisco Business and Tax Regulations Code (the B&TR Code), which states that the tax collector “may order any person or persons, whether taxpayers, alleged taxpayers, witnesses, or custodians of records, to produce all books, papers, and records which the Tax Collector believes may have relevance to enforcing compliance with the provisions of the [B&TR] Code for inspection, examination, and copying at the Tax Collector’s Office during normal business hours.”

2 The City has filed a request for judicial notice of the HomeAway Privacy Policy. HomeAway objects to this request to the extent that the City “seeks to use the substance of the privacy policy to establish facts or support arguments.” HomeAway argues that a court may take judicial notice only of the existence of a Web site, not of any Web site content. We disagree with this broad statement. Both parties rely on Searles Valley Minerals Operations, Inc. v. State Bd. of Equalization (2008) 160 Cal.App.4th 514, 519, which stands for the proposition that the truth of the factual content of a Web site is not the proper subject of judicial notice.

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City and County of San Francisco v. HomeAway.com, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/city-and-county-of-san-francisco-v-homeawaycom-inc-calctapp-2018.