OPINION ON REHEARING
LESLIE BROCK YATES, Justice.
Appellants, Christus Health Gulf Coast, Christus Health Southeast Texas, Gulf Coast Division, Inc., Memorial Hermann Hospital System, and Baptist Hospitals of Southeast Texas (collectively “the Hospitals”), sued appellees, Aetna, Inc. and Aet-na Health, Inc. (collectively “Aetna”), for breach of contract, quantum meruit, breach of fiduciary duty, and to collect on accounts arising from Aetna’s failure to pay the Hospitals for health care services they provided to Medicare patients enrolled in an Aetna health maintenance organization (“HMO”). Aetna moved to dismiss for lack of subject matter jurisdiction, arguing that the Hospitals failed to exhaust federal administrative remedies provided under the Medicare program. The trial court agreed and dismissed for lack of jurisdiction. In three issues, the Hospitals claim the trial court erred in granting Aetna’s motion to dismiss. Because we find that the Hospitals were required to first exhaust administrative remedies, we affirm.
In our opinion of December 28, 2004, we affirmed the trial court’s judgment. On
January 7, 2005, the Hospitals filed a motion for rehearing. We overrule the Hospitals’ motion, withdraw our previous opinion, and issue this opinion on rehearing, affirming the trial court’s judgment.
I. THE MEDICARE PROGRAM
Title XVIII of the Social Security Act, 42 U.S.C. §§ 1395-1395ggg (2000), commonly known as the Medicare program, is administered by the Department of Health and Human Services (“HHS”). The Medicare program traditionally consisted of two parts. Part A provides insurance against the cost of institutional health services, such as hospitals and nursing homes. Part B provides, for a monthly premium, supplemental benefits for additional medical needs, such as physician services and laboratory tests.
See Schweiker v. McClure,
456 U.S. 188, 189-90, 102 S.Ct. 1665, 72 L.Ed.2d 1 (1982) (describing Medicare Parts A and B).
In 1997, Congress amended the statute and added a new Part C called the Medicare + Choice or “M+C” program. Medicare Program; Medicare + Choice Program, Final Rule with Comment Period, 65 Fed.Reg. 40170, 40171 (June 29, 2000). Congress created the M + C program to “allow beneficiaries to have access to a wide array of private health plan choices” in addition to traditional Medicare and to “enable the Medicare program to utilize innovations that have helped the private market contain costs and expand health care delivery options.” H.R. Conf. Rep. No. 105-217, at 585 (1997),
reprinted in
1997 U.S.C.C.A.N. 205-06. To accomplish these goals, the Health Care Financing Administration (“HCFA”), now called the Centers for Medicare and Medicaid Services, contracts with HMOs and other private firms to provide health care to Medicare patients who choose coverage under Part C as opposed to the traditional route of Parts A and B. Medicare + Choice Program, 65 Fed.Reg. at 40172. The entity that contracts with the HCFA is called an M + C organization. M + C organizations may then contract with providers to provide health care services to their Medicare enrollees under the terms and conditions negotiated in the contract. Such providers are contract providers. Medicare patients may also seek health care services from providers with no contractual relationship with an M+C organization. These are noncontract providers.
II. Factual Background
NYLCare 65 is an HMO owned by Aet-na, and NYLCare 65 became an M+C organization by virtue of a contract with the HCFA.
Aetna then contracted with North America Medical Management (“NAMM”) to administer this health care program. Aetna paid NAMM a monthly capitation payment,
and NAMM agreed to be responsible for paying claims from health care providers for services to M + C patients. NAMM then contracted with various health care providers to offer these services. Each of the Hospitals had such a contract with NAMM.
NAMM became insolvent and never responded to approximately 6,000 claims from the Hospitals totaling over $13 million. The Hospitals then demanded that
Aetna pay the claims on the theory that Aetna was statutorily hable to pay for the health care services provided to its patients, despite having contracted with NAMM to perform that service. Aetna refused to pay.
The Hospitals sued Aetna for breach of contract, quantum meruit, breach of fiduciary duty, and to collect on accounts. The trial court granted Aetna’s motion to dismiss for lack of subject matter jurisdiction because the Hospitals did not first pursue their claims through the administrative process established under the Medicare program. The Hospitals claim this was eiTor because, for a variety of reasons, this administrative process does not apply to them.
III. Analysis
A. The Hospitals’ claims arise under the Medicare Act.
Courts have subject matter jurisdiction to review claims “arising under” the Medicare Act only after the claimant unsuccessfully seeks payment and then exhausts the administrative remedies provided under the Act.
See Heckler v. Ringer,
466 U.S. 602, 614-15, 104 S.Ct. 2018, 80 L.Ed.2d 622 (1984). A claim arises under the Medicare Act if “both the standing and the substantive basis for the presentation” of the legal claim is the Act
or
if it is “inextricably intertwined” with a claim for benefits.
See id.
at 614-15, 624, 104 S.Ct. 2013. In applying this standard, it does not matter how a claim is characterized. If, “at bottom,” the plaintiff seeks Medicare benefits, the claim arises under the Act and must go through the administrative process.
Id.
at 614, 104 S.Ct. 2013.
The Supreme Court has instructed that the term “arising under” be construed “quite broadly.”
Id.
at 615, 104 S.Ct. 2013. This promotes the important policy considerations of avoiding premature interference with agency processes and uniformity and consistency in administration of the Medicare program.
See Weinberger v. Salfi,
422 U.S. 749, 765, 95 S.Ct. 2457, 45 L.Ed.2d 522 (1975) (“Exhaustion is generally required as a matter of preventing premature interference with agency processes, so that the agency may function efficiently and so that it may have an opportunity to correct its own errors, to afford the parties and the courts the benefit of its experience and expertise, and to compile a record which is adequate for judicial review.”);
Maximum Home Health Care, Inc. v. Shalala,
272 F.3d 318, 321 (6th Cir.2001) (“The purpose of a regulatory scheme such as Medicare is to provide uniform rules by which all participants may be treated equally.”);
Friedrich v.
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OPINION ON REHEARING
LESLIE BROCK YATES, Justice.
Appellants, Christus Health Gulf Coast, Christus Health Southeast Texas, Gulf Coast Division, Inc., Memorial Hermann Hospital System, and Baptist Hospitals of Southeast Texas (collectively “the Hospitals”), sued appellees, Aetna, Inc. and Aet-na Health, Inc. (collectively “Aetna”), for breach of contract, quantum meruit, breach of fiduciary duty, and to collect on accounts arising from Aetna’s failure to pay the Hospitals for health care services they provided to Medicare patients enrolled in an Aetna health maintenance organization (“HMO”). Aetna moved to dismiss for lack of subject matter jurisdiction, arguing that the Hospitals failed to exhaust federal administrative remedies provided under the Medicare program. The trial court agreed and dismissed for lack of jurisdiction. In three issues, the Hospitals claim the trial court erred in granting Aetna’s motion to dismiss. Because we find that the Hospitals were required to first exhaust administrative remedies, we affirm.
In our opinion of December 28, 2004, we affirmed the trial court’s judgment. On
January 7, 2005, the Hospitals filed a motion for rehearing. We overrule the Hospitals’ motion, withdraw our previous opinion, and issue this opinion on rehearing, affirming the trial court’s judgment.
I. THE MEDICARE PROGRAM
Title XVIII of the Social Security Act, 42 U.S.C. §§ 1395-1395ggg (2000), commonly known as the Medicare program, is administered by the Department of Health and Human Services (“HHS”). The Medicare program traditionally consisted of two parts. Part A provides insurance against the cost of institutional health services, such as hospitals and nursing homes. Part B provides, for a monthly premium, supplemental benefits for additional medical needs, such as physician services and laboratory tests.
See Schweiker v. McClure,
456 U.S. 188, 189-90, 102 S.Ct. 1665, 72 L.Ed.2d 1 (1982) (describing Medicare Parts A and B).
In 1997, Congress amended the statute and added a new Part C called the Medicare + Choice or “M+C” program. Medicare Program; Medicare + Choice Program, Final Rule with Comment Period, 65 Fed.Reg. 40170, 40171 (June 29, 2000). Congress created the M + C program to “allow beneficiaries to have access to a wide array of private health plan choices” in addition to traditional Medicare and to “enable the Medicare program to utilize innovations that have helped the private market contain costs and expand health care delivery options.” H.R. Conf. Rep. No. 105-217, at 585 (1997),
reprinted in
1997 U.S.C.C.A.N. 205-06. To accomplish these goals, the Health Care Financing Administration (“HCFA”), now called the Centers for Medicare and Medicaid Services, contracts with HMOs and other private firms to provide health care to Medicare patients who choose coverage under Part C as opposed to the traditional route of Parts A and B. Medicare + Choice Program, 65 Fed.Reg. at 40172. The entity that contracts with the HCFA is called an M + C organization. M + C organizations may then contract with providers to provide health care services to their Medicare enrollees under the terms and conditions negotiated in the contract. Such providers are contract providers. Medicare patients may also seek health care services from providers with no contractual relationship with an M+C organization. These are noncontract providers.
II. Factual Background
NYLCare 65 is an HMO owned by Aet-na, and NYLCare 65 became an M+C organization by virtue of a contract with the HCFA.
Aetna then contracted with North America Medical Management (“NAMM”) to administer this health care program. Aetna paid NAMM a monthly capitation payment,
and NAMM agreed to be responsible for paying claims from health care providers for services to M + C patients. NAMM then contracted with various health care providers to offer these services. Each of the Hospitals had such a contract with NAMM.
NAMM became insolvent and never responded to approximately 6,000 claims from the Hospitals totaling over $13 million. The Hospitals then demanded that
Aetna pay the claims on the theory that Aetna was statutorily hable to pay for the health care services provided to its patients, despite having contracted with NAMM to perform that service. Aetna refused to pay.
The Hospitals sued Aetna for breach of contract, quantum meruit, breach of fiduciary duty, and to collect on accounts. The trial court granted Aetna’s motion to dismiss for lack of subject matter jurisdiction because the Hospitals did not first pursue their claims through the administrative process established under the Medicare program. The Hospitals claim this was eiTor because, for a variety of reasons, this administrative process does not apply to them.
III. Analysis
A. The Hospitals’ claims arise under the Medicare Act.
Courts have subject matter jurisdiction to review claims “arising under” the Medicare Act only after the claimant unsuccessfully seeks payment and then exhausts the administrative remedies provided under the Act.
See Heckler v. Ringer,
466 U.S. 602, 614-15, 104 S.Ct. 2018, 80 L.Ed.2d 622 (1984). A claim arises under the Medicare Act if “both the standing and the substantive basis for the presentation” of the legal claim is the Act
or
if it is “inextricably intertwined” with a claim for benefits.
See id.
at 614-15, 624, 104 S.Ct. 2013. In applying this standard, it does not matter how a claim is characterized. If, “at bottom,” the plaintiff seeks Medicare benefits, the claim arises under the Act and must go through the administrative process.
Id.
at 614, 104 S.Ct. 2013.
The Supreme Court has instructed that the term “arising under” be construed “quite broadly.”
Id.
at 615, 104 S.Ct. 2013. This promotes the important policy considerations of avoiding premature interference with agency processes and uniformity and consistency in administration of the Medicare program.
See Weinberger v. Salfi,
422 U.S. 749, 765, 95 S.Ct. 2457, 45 L.Ed.2d 522 (1975) (“Exhaustion is generally required as a matter of preventing premature interference with agency processes, so that the agency may function efficiently and so that it may have an opportunity to correct its own errors, to afford the parties and the courts the benefit of its experience and expertise, and to compile a record which is adequate for judicial review.”);
Maximum Home Health Care, Inc. v. Shalala,
272 F.3d 318, 321 (6th Cir.2001) (“The purpose of a regulatory scheme such as Medicare is to provide uniform rules by which all participants may be treated equally.”);
Friedrich v. Sec’y of Health & Human Servs.,
894 F.2d 829, 837 (6th Cir.1990) (“National standards are essential if there is to be uniformity and equality in the administration of Medicare.”).
Such uniformity is crucial on decisions regarding Medicare coverage so that a Medicare patient’s right to health care services does not vary from state to state. Thus, all coverage decisions must go through the administrative procedures of the Medicare program.
See
42 C.F.R. § 422.402(b)(3) (2003) (stating that the Medicare Act preempts all state law coverage determinations); Medicare + Choice Program, 65 Fed.Reg. at 40261 (explaining that state courts are preempted from deciding any claim “in which the legal issue before the court is ... whether services are covered under the terms of an M + C contract”); Medicare Program; Establishment of the Medicare + Choice Program, Interim Final Rule with Comment Period, 63 Fed.Reg. 34968, 35013 (June 26, 1998) (noting that the Medicare appeals process is the exclusive remedy for any dispute over whether a service is covered under a
Medicare contract).
For these important policy reasons, we resolve any doubts in favor of requiring claims to first proceed through the administrative process.
See New York v. Lutheran Ctr. for the Aging, Inc.,
957 F.Supp. 393, 397 (E.D.N.Y.1997) (holding that “regardless of whether the services at issue are ultimately determined to be covered by Medicare, they still must be litigated through the administrative process”).
We hold that the Hospitals’ claims arise under the Medicare Act. Though their claims are characterized under state law, such as for breach of contract, they are “inextricably intertwined” with a claim for benefits because, “at bottom,” they are seeking payment for services provided to Medicare patients.
Heckler,
466 U.S. at 614, 104 S.Ct. 2013. As such, the Hospitals were required to first exhaust the administrative process.
See id.
Though
Heckler
was decided under Parts A and B of Medicare, at least three other courts have applied this same analysis to claims under Part C, including one involving NAMM, the very same intermediary in this case.
See In re Heritage Southwest Med. Group, P.A.,
309 B.R. 916 (Bankr.N.D.Tex.2004);
Foley v. Southwest Tex. HMO, Inc.,
226 F.Supp.2d 886 (E.D.Tex.2002);
Lifecare Hosps., Inc. v. Ochsner Health Plan, Inc.,
139 F.Supp.2d 768 (W.D.La.2001). We agree with their analysis of this issue and conclude that the trial court did not have subject matter jurisdiction over the Hospitals’ claims.
B. The Hospitals are not excused from exhausting administrative remedies.
The Hospitals argue that, for a variety of reasons, the administrative process does not apply to them and their claims. A detailed description of the administrative process is necessary to put the Hospitals’ arguments in context.
1. The administrative process
The Medicare program contains two separate administrative procedures that are relevant in this case: one for pure payment disputes and one for appealing “organization determinations” from the M + C organization.
When processing payment claims from noncontract providers — that is, providers with no contractual relationship with an M + C organization — an M + C organization must provide “prompt payment.” 42 U.S.C. § 1395w-27(f)(l); 42 C.F.R. § 422.520(a) (2003). The standard for assessing whether payment is prompt is set forth in federal regulations.
See
42 C.F.R. § 422.520(a). When a payment dispute occurs, the provider can seek relief from the HCFA. If, after notice and an opportunity for a hearing, the HCFA determines an M + C organization has failed to make prompt payment, it can provide direct payment of the claim and then reduce the payments the HCFA makes to the M + C organization pursuant to their contract. 42 U.S.C. § 1395w-27(f)(2); 42 C.F.R. § 422.520(c) (2003). This administrative procedure is not available for pure pay
ment disputes between an M + C organization and a contract provider because although the contract between the M + C organization and the provider must contain a prompt payment provision, the content of that provision is determined by the contract and is therefore a matter of state law.
See
42 C.F.R. § 422.520(b) (2003).
Procedures for M+C organizations to determine whether a Medicare patient is entitled to receive a service and the amount, if any, the patient is required to pay are called “organization determinations.” 42 U.S.C. § 1395w-22(g)(l)(A); 42 C.F.R. § 422.566(a), (b) (2003).
Disputes over organization determinations are governed by a different and more elaborate administrative procedure. Patients can request a reconsideration of an adverse organization determination and can then appeal through several steps, concluding with judicial review in federal court in some cases. 42 U.S.C. § 1395w-22(g)(2)-(5); 42 C.F.R. §§ 422.578-.626 (2003). Though this process is obviously designed to protect patients’ rights regarding decisions such as coverage, providers can have an interest as well. As such, providers can request an organization determination and, in some circumstances, are parties to the organization determination with full rights of appeal.
See
42 C.F.R. §§ 422.574(b), (d), 422.578-.626 (2003).
2. The Hospitals must exhaust administrative remedies.
The Hospitals argue that they are not required to resort to the administrative process because (1) the administrative process applies only to patients and not providers, (2) this is not a coverage dispute, and (3) no organization determination was made to invoke the administrative process. We disagree with each of these arguments.
The Hospitals’ claim that the administrative process does not apply to providers is belied by the plain language of the statute and regulations. As discussed above, noncontract providers can complain to the HCFA about pure payment disputes. In the organization determination appeals process, providers may request an organization determination, and providers who are assignees of the patient or otherwise have an appealable interest are parties and may appeal an adverse organization determination.
See
42 C.F.R. §§ 422.566(c), 422.574(b), (d) (2003);
see
also
Establishment of the Medicare + Choice Program, 63 Fed.Reg. at 35026 (stating the provision allowing any other provider with an appealable interest to be a party is intended to be broad).
Though the interests of patients is the primary focus of this administrative process, providers have subsidiary interests (such as in being able to provide services and in being paid for them) that are clearly contemplated and specifically provided for in this process, Thus, a contract provider in a payment dispute with an M+C organization has an administrative remedy if that dispute is
in
conjunction with a patient-focused dispute such as coverage. Three other courts considering Medicare + Choice provider payment disputes have also required the providers to exhaust administrative remedies.
See Heritage,
309 B.R. at 919-20;
Foley,
226 F.Supp.2d at 903-07;
Lifecare,
139 F.Supp.2d at 770-72.
The Hospitals also contend that this is not a coverage dispute but is merely a prompt payment dispute and therefore, as contract providers, they have no administrative remedies to exhaust. The Medicare Act mandates that providers supplying services pursuant to a contract with an M+C organization cover at least all services covered under Medicare Parts A and B. 42 C.F.R. § 422.100(a), (c) (2003). The Texas statute that provides the substance of Aetna’s prompt payment obligation in this case states that an HMO that violates its prompt payment obligations is liable “for the full amount of billed charges ..., less ... any charge for a service that is not covered by the health care plan.”
Thus, even if Aetna violated its prompt payment obligation, according to the plain wording of the statute, it may still assert a defense to payment if the services are not covered.
If coverage issues are even possible, for the important policy reasons promoted by the administrative process and ensuring uniformity of Medicare coverage, the dispute must go through the administrative process.
See Weinberger,
422 U.S. at 765, 95 S.Ct. 2457;
Maximum Home Health Care,
272 F.3d at 321;
Friedrich,
894 F.2d at 837;
Lutheran Ctr. for the Aging,
957 F.Supp. at 397.
In a related argument, the Hospitals assert that since the administrative process is designed for coverage-type issues, other matters, such as contract interpretation, are beyond the HCFA’s expertise, and therefore exhaustion would be futile.
Even if some of their claims are not within the typical scope of the HCFA’s review, the agency must first be allowed to consider those issues on which it has expertise before judicial review; otherwise, the exhaustion process would be undermined.
See Kaiser v. Blue Cross of Cal.,
347 F.3d 1107, 1115 & n. 4 (9th Cir.2003);
see also Lifecare,
139 F.Supp.2d at 773 (“While it is clear that Lifecare would prefer an immediate appeal to the district court rather than the often lengthy administrative review process, in light of the fact that Life-care may, in fact, seek judicial review after pursuing its administrative remedies, the court holds that it would not be an exercise in futility for Lifecare to comply with the Medicare Act’s exhaustion requirements.”).
Finally, the Hospitals claim that no organization determination occurred, which is a necessary precursor of invoking the procedure for challenging an adverse organization determination. They contend that NAMM never processed the claims and that nonpayment by default is not an organization determination. Even if NAMM did not make an organization determination by failing to pay the Hospitals’ claims,
Aetna clearly made one when it refused the Hospitals’ subsequent demand of payment for services provided to Medicare patients.
See Heritage,
309 B.R. at 920;
Lifecare,
139 F.Supp.2d at 772-73; 42 C.F.R. § 422.566(b)(2), (3).
The Hospitals point to two authorities they claim support their argument that their dispute with Aetna is not subject to the administrative process. First, four of the five Hospitals submitted a letter to the HCFA requesting that the agency intervene and hold Aetna liable on the claims NAMM failed to pay. The agency’s response stated that “[t]his type of contract dispute between parties is an issue for the state judiciary to decide” because the regulations “do not ... contemplate Federal intervention in provider payment disputes involving contracted M + C providers that voluntarily enter into contracts with M+C organizations.” That response is accurate if the parties’ dispute is solely a prompt payment issue.
See
42 U.S.C. § 1395w-27(f); 42 C.F.R. § 422.520. However, the HCFA, without the benefit of Aetna’s perspective on the dispute, apparently did not consider the potential coverage issues, which we have concluded must be resolved through the portion of the administrative process governing organization determinations. Further, the Hospitals did not request the HCFA’s opinion regarding exhaustion of administrative remedies, and the HCFA never mentioned the issue in its responding letter. In any event, we are not bound by an informal, ex parte letter from an agency.
See Lifecare,
139 F.Supp.2d at 772-73.
Second, the Hospitals rely on a sentence from an HCFA manual that says “contracted providers do not have appeal rights.” Medicare Managed Care Manual, ch. 13, § 70.1,
available at
http://www.cms.hhs.gov/manuals/. This blanket statement that contract providers have no right of appeal is in direct conflict with the regulations. Though the administrative procedure for pure payment disputes is not available to contract providers, the regulation defining parties to an organization determination, who by definition have appeal rights, contains no such limitation on a provider’s rights, and the manual makes no attempt to explain its position.
Compare
42 C.F.R. § 422.520,
with
42 C.F.R. § 422.574. If an agency manual conflicts with regulations, the regulations
control.
See Cent. Laborers’ Pension Fund v. Heinz,
541 U.S. 739, 748, 124 S.Ct. 2230, 2238, 159 L.Ed.2d 46 (2004) (“[N]either an unreasoned statement in the manual nor allegedly longstanding agency practice can trump a formal regulation with the procedural history necessary to take on the force of law.”).
The Hospitals’ claims “arise under” the Medicare Act, which means the Hospitals must exhaust administrative remedies before litigating their claims in court. The Hospitals were not excused from exhausting the administrative process, and their failure to do so deprived the trial court of subject matter jurisdiction. Therefore, we affirm the judgment of the trial court dismissing this action for lack of jurisdiction.