Christopher Bisailon, on behalf of himself and those similarly situated v. Vail Resorts, Inc.

CourtDistrict Court, D. Colorado
DecidedMarch 25, 2026
Docket1:25-cv-02056
StatusUnknown

This text of Christopher Bisailon, on behalf of himself and those similarly situated v. Vail Resorts, Inc. (Christopher Bisailon, on behalf of himself and those similarly situated v. Vail Resorts, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Colorado primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Christopher Bisailon, on behalf of himself and those similarly situated v. Vail Resorts, Inc., (D. Colo. 2026).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Nina Y. Wang

Civil Action No. 25-cv-02056-NYW-KAS CHRISTOPHER BISAILLON, on behalf of himself and those similarly situated, Plaintiff, v. VAIL RESORTS, INC.,

Defendant.

______________________________________________________________________

MEMORANDUM OPINION AND ORDER ______________________________________________________________________ This matter is before the Court on Defendant’s Motion to Dismiss (“Motion”). [Doc. 64]. Plaintiff has responded in opposition, [Doc. 67], and Defendant has replied, [Doc. 68]. Upon review, the Court concludes that oral argument would not materially assist in the disposition of the Motion. For the reasons set forth below, the Motion is GRANTED. BACKGROUND The following facts are drawn from the Second Amended Class Action Complaint and Jury Demand, [Doc. 37], and other properly considered documents.1 Defendant Vail

1 “[C]ourts can consider a document central to the plaintiff’s claim and referred to in the complaint in resolving a motion to dismiss, at least where the document’s authenticity is not in dispute.” White v. Lucero, 135 F.4th 1213, 1219 (10th Cir. 2025) (cleaned up). Here, Plaintiff’s claims reference and rely on his purchase of lift passes for Defendant’s ski resorts. See, e.g., [Doc. 37 at ¶¶ 37, 43, 50]. He also argues that Vail made misrepresentations to its customers in order to exploit its refund policy at customers’ expense. See [id. at ¶¶ 33–35]. The Court thus considers the purchase confirmation for Plaintiff’s lift passes, [Doc. 65-1], and the terms and conditions accompanying those passes (which contain and/or incorporate the relevant refund policies), [Doc. 65-3], as central to Plaintiff’s claims. Plaintiff does not dispute the authenticity of these documents. Resorts, Inc. (“Defendant” or “Vail”) owns and operates 42 mountain resorts, including Park City Mountain Resort (“PCMR”) in Park City, Utah. [Id. at ¶¶ 8–9]. A one-day lift ticket at PCMR currently costs $288 for an adult and $189 for children twelve and under. [Id. at ¶ 14]. Vail offers a “modest discount” for skiers who purchase a multi-day “Epic Pass” or season pass. [Id. at ¶ 15].

I. Vail’s Terms and Conditions Any lift ticket or other “lift access product” purchased from Vail is subject to Vail’s terms and conditions (“Terms”). [Doc. 65-3 at 2].2 The Terms grant Vail broad discretion to operate its properties “in the manner it deems appropriate in its sole and exclusive judgment”: 1. Resort Operations. Vail Resorts has the right, in its sole and absolute discretion, to operate its resorts, facilities, and amenities in the manner it deems appropriate in its sole and exclusive judgment. Vail Resorts’ right to operate in the manner it deems appropriate includes, but is not limited to, the right to modify, expand, reduce, or cease operations of any resorts, facilities, or amenities at any time and for any period of time, the right to implement, modify, expand, reduce, or cease any policies or procedures related to any resorts, facilities, or amenities or the use of your Season Pass or other lift access product, and the right to implement, modify, expand, reduce, or cease any reduced capacity or reservations systems or other requirements to use your Season Pass or other lift access product.

[Id. at 4 ¶ 1]. The following paragraph disclaims any guarantees as to Vail’s lift access products, including any guarantees that a purchaser will be able to access any specific resorts or terrain at any given time: 2. No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO ITS SEASON PASSES OR OTHER LIFT ACCESS PRODUCTS. For example, your purchase of any Season Pass or other lift access product does not guarantee: (a) access to any

2 When citing to page numbers in the Parties’ briefs and exhibits, the Court refers to the page number assigned by the Court’s Case Management/Electronic Case Files (CM/ECF) system. resorts, terrain, facilities, or amenities at any given time or for any number of days or for any minimum number of days; (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, or amenities; or (c) your ability to reserve any number of days or minimum number of days when Vail Resorts operates under a reduced capacity or reservation system. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints and closures. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion. Vail Resorts is not obligated to sell you a Season Pass, a lift access product, or any other products or services and expressly reserves the right, in its sole and absolute discretion, to refuse to sell any products and services to you or any other person.

[Id. at 4 ¶ 2].3 Other portions of the Terms regulate potential disputes between a purchaser and Vail. For instance, the Terms state that a purchaser’s “sole remedy” for their “inability to use [a] Season Pass or other lift access product” is the refund policy set out in the Terms. [Id. at 7 ¶ 17(c)]. The “Refund Policy” provision incorporates separate refund policies for season passes and lift tickets. [Id. at 5 ¶ 9]. According to Plaintiff, the refund policy relevant to this case was to “refund unused lift tickets if the customer made a request for a refund(s) by 5:00 PM of the last day the ticket or pass could be used.” [Doc. 37 at ¶ 34]; see also [Doc. 65-3 at 15 (setting out such a policy for single-day lift tickets and a similar policy for multi-day tickets)]. The Terms also include a class action waiver that requires purchasers to resolve disputes “relating to or arising out of” the Terms “on an individual basis”: 20. Class Action and Jury Waiver. YOU MAY ONLY RESOLVE

3 The version of the Terms submitted by Vail emphasizes language in several ways, including highlighting, bolding, and capitalization. See [Doc. 65-3]. These markups do not impact the Court’s analysis. The Court omits highlighting when quoting the Terms but otherwise includes markup as it appears in the Terms unless otherwise noted. DISPUTES RELATING TO OR ARISING OUT OF THESE TERMS ON AN INDIVIDUAL BASIS AND MAY NOT BRING AND EXPRESSLY WAIVE THE RIGHT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ACTIONS ARE NOT ALLOWED. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY CLAIM OR CAUSE OF ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

[Id. at 8–9 ¶ 20]. The Terms contain a choice of law provision designating Colorado law as governing “[t]hese Terms and the relationship between” a purchaser and Vail: 14. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.

[Id. at 6 ¶ 14]. And the Terms’ forum selection clause further requires all lawsuits “relating to or arising out of” the Terms be brought in Colorado’s federal or state courts. [Id. at 6 ¶ 15]. II. Plaintiff’s Trip to PCMR and the Ski Patrol Strike Plaintiff Christopher Bisaillon (“Plaintiff” and “Mr. Bisaillon”) resides in and is a citizen of Illinois. [Doc. 37 at 4 ¶ 4]. In 2024, attracted by Vail’s advertisements promising an “experience of a lifetime,” Mr. Bisaillon planned a weeklong family holiday ski trip to PCMR. See [id. at ¶¶ 36–43]. Mr. Bisaillon purchased lift tickets—specifically, season passes—for his family in April 2024. [Id. at ¶ 37; Doc. 65-1].

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