Cheng v. PayPal, Inc.

CourtDistrict Court, N.D. California
DecidedJanuary 13, 2022
Docket5:21-cv-03608
StatusUnknown

This text of Cheng v. PayPal, Inc. (Cheng v. PayPal, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cheng v. PayPal, Inc., (N.D. Cal. 2022).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 7 TINGYU CHENG, Case No. 21-cv-03608-BLF

8 Plaintiff, ORDER GRANTING MOTION TO 9 v. COMPEL ARBITRATION; GRANTING IN PART REQUEST FOR COSTS 10 PAYPAL, INC., [Re: ECF No. 14] 11 Defendant.

12 13 This case involves a dispute over Plaintiff Tingyu Cheng’s account held with Defendant 14 PayPal, Inc. Cheng alleges that he held an account with PayPal to receive compensation from 15 college students to whom he offered tutoring services. PayPal allegedly accused Cheng of 16 receiving payments to his account in violation of PayPal’s Acceptable Use Policy, terminated 17 Cheng’s account, and confiscated the $76,994.40 balance of the account as liquidated damages. 18 PayPal has brought a motion to compel arbitration, arguing that Cheng agreed to a binding 19 arbitration provision in PayPal’s User Agreement, and seeks the fees and costs it incurred in 20 prosecuting an identical state court case brought by Cheng. See ECF No. 14 (“MTC”); see also 21 ECF No. 20 (“Reply”). Cheng admits the existence of the provision but opposes the motion on the 22 grounds that the arbitration provision is unconscionable and therefore unenforceable. See ECF 23 No. 18 (“Opp.”). The Court previously found this motion suitable for disposition without oral 24 argument. See ECF No. 25; Civil L.R. 7-1(b). For the following reasons, the motion to compel 25 arbitration is GRANTED and PayPal’s request and costs is GRANTED IN PART. 26 I. BACKGROUND 27 As alleged in the Complaint, Chen created a PayPal account around May 11, 2009 to 1 1 (“Compl.”) ¶ 11. When he signed up for the PayPal account, Cheng agreed to the PayPal User 2 Agreement (“UA”). The second paragraph of the UA states that its “terms include an agreement 3 to resolve disputes by arbitration on an individual basis.” ECF No. 14 at 39 (“UA” at 1).1 When 4 clicked, the blue text takes a user directly to the “Agreement to Arbitrate” section within the UA. 5 In relevant part, that section reads:

6 You and PayPal each agree that any and all disputes or claims that have arisen or may arise between you and PayPal, including without 7 limitation federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other 8 legal theory, shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in 9 small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, 10 non-representative) basis. This Agreement to Arbitrate is intended to be broadly interpreted. The Federal Arbitration Act governs the 11 interpretation and enforcement of this Agreement to Arbitrate. 12 UA at 37. The UA also specifies certain “Restricted Activities” that users of PayPal agree not to 13 do, including activities that violate PayPal’s separate “Acceptable Use Policy” (“AUP”). See UA 14 at 25. PayPal states, and Cheng does not dispute, that he assented to the UA by (1) checking a box 15 next to language stating that he had “read and agree[d] to the User Agreement;” and then (2) 16 clicking a large blue button labeled “Agree and Create Account.” Simons Decl., ECF No. 14 at 17 32, ¶ 6. 18 On or around June 16, 2020, Cheng received an email from PayPal alleging that two of his 19 transactions violated the AUP.2 Compl. ¶ 12. PayPal requested that Cheng log in to its Resolution 20 21 1 The Court finds that the UA is incorporated into the Complaint by reference, see Compl. ¶ 11, 22 and is properly considered for this motion. See Trudeau v. Google, 349 F. Supp. 3d 869, 876 23 (N.D. Cal. 2018) (finding that Google’s Terms of Service was incorporated by reference into the 24 complaint). Cheng has not disputed that the UA attached to PayPal’s motion is the one to which 25 he agreed when he opened his account. References to the UA will use the page numbers on that 26 document rather than pagination generated by ECF. 27 2 PayPal has since alleged that the transactions violated its AUP because Cheng was accepting 1 Center to resolve the issue. Id. Cheng allegedly did so and submitted information to PayPal. Id. 2 Notwithstanding that action, on July 13, 2020, PayPal notified Cheng that his PayPal account was 3 permanently restricted. Id. ¶ 13. PayPal informed Cheng that the entire balance of his PayPal 4 account was frozen for 180 days and that PayPal would inform Cheng via email how to retrieve 5 the balance. Id. PayPal allegedly did not do so and instead confiscated the entire balance of his 6 account—$76,994.40—on November 9–10, 2020. Id. ¶ 14. Cheng’s efforts to get PayPal to 7 return the money—through its customer service department, a demand letter, and a complaint with 8 the California Consumer Protection Bureau—have been unsuccessful. Id. ¶¶ 15–17. 9 Cheng originally filed a lawsuit in the Santa Clara County Superior Court, asserting claims 10 for breach of contract, breach of the covenant of good faith and fair dealing, unjust enrichment, 11 conversion, and common count over the same allegations as asserted in this case. Cheng v. 12 PayPal, Inc., No. 21CV3755684 (Santa Clara Cty. Super. Ct., filed Jan. 4, 2021). In response to 13 the state court complaint, PayPal filed a motion to compel arbitration. See Notice of Motion and 14 Motion to Compel Arbitration, id. (filed Apr. 1, 2021). Instead of responding to the motion, 15 Cheng dismissed the case. See Request for Dismissal, id. (filed Apr. 30, 2021). 16 Less than two weeks later, on May 13, 2021, Cheng filed this lawsuit. See Compl. Cheng 17 alleges the same causes of action as he did his state court action. See id. ¶¶ 18–39. Cheng seeks 18 $76,994.40 in damages, interest, costs of suit, punitive damages, restitution, and reasonable 19 attorneys’ fees. Id. at 7. PayPal filed this motion on June 17, 2021 and noticed a hearing for 20 January 13, 2022. See MTC. The Court submitted the motion without argument on January 7, 21 2022. ECF No. 25. 22 II. LEGAL STANDARD 23 Under the Federal Arbitration Act, arbitration agreements “shall be valid, irrevocable, and 24 enforceable, save upon such grounds as exist at law or in equity for the revocation of any 25 contract.” 9 U.S.C. § 2. “[A]s a matter of federal law, any doubts concerning the scope of 26 arbitrable issues should be resolved in favor of arbitration.” Benson v. Casa de Capri Enters., 27 1 LLC, 980 F.3d 1328, 1330 (9th Cir. 2020); see also Parfi Holding AB v. Mirror Image Internet, 2 Inc., 817 A.2d 149, 156 (Del. 2002) (same under Delaware law). Under the FAA, a court must 3 determine two issues in deciding a motion to compel arbitration: “(1) whether there is an 4 agreement to arbitrate between the parties; and (2) whether the agreement covers the dispute.” 5 Brennan v. Opus Bank, 796 F.3d 1125, 1130 (9th Cir. 2015); Doe v. Massage Envy Franchising, 6 LLC, 2020 WL 7624620, at *2 (Del. Super. Ct. Dec. 21, 2020). 7 Delaware law governs the interpretation of the UA. See UA at 42 (“You agree that . . . the 8 laws of the State of Delaware, without regard to principles of conflicts of laws, will govern this 9 user agreement and any claim or dispute that has arisen or may arise between you and PayPal.”). 10 The Court will thus apply Delaware substantive law in answering the two questions above. Ebner 11 v. Financial Architects, Inc., 763 F. Supp. 2d 697

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Cheng v. PayPal, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/cheng-v-paypal-inc-cand-2022.