1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA
9 Mark Cebrynski, et al., No. CV-21-01965-PHX-DJH
10 Plaintiffs, ORDER
11 v.
12 Experian Information Solutions Incorporated, 13 Defendant. 14 15 Plaintiffs Mark and Kristen Cebrynski (“Plaintiffs”) have filed a Motion for Partial 16 Summary Judgment regarding: (1) the accuracy of Experian Information Solutions 17 Incorporated’s (“Defendant” or “Experian”) reporting; (2) whether Experian used 18 reasonable procedures to assure the accuracy of information it reported; and (3) whether 19 Experian failed to conduct a reasonable reinvestigation of Plaintiff’s disputes of an 20 inaccurate foreclosure status. (Doc. 104 at 1). In response, Defendant has filed a Cross- 21 Motion for Summary Judgment regarding these same issues as well as the issue of 22 willfulness.1 (Doc. 109). These cross-motions are fully briefed.2 (Docs. 116, 118, 120– 23 121). The parties have also filed unopposed Motions to Seal certain exhibits. (Docs. 105; 24 110).3 For the reasons set forth below, the Court denies the Cross-Motions for Summary 25 Judgment, grants Defendant’s Motion to Seal, and denies Plaintiff’s Motion to Seal as 26 moot.
27 1 Experian does not move for summary judgment on the issue of whether it used reasonable procedures to ensure maximum accuracy. 28 3 Experian filed a Response in support of Plaintiff’s Motion to Seal (Doc. 115). 1 2 I. Background4 3 This is a Fair Credit Reporting Act (“FCRA”) case. Mr. Cebrynski contracted 4 Covid-19 in 2021 and Plaintiffs sought to refinance their home so that they could use their 5 equity to pay Mr. Cebrynski’s medical bills, which totaled $152,000 at that time. (Doc. 1 6 at ¶¶ 35–37). Plaintiffs sought a cash-out refinance through Barrett Financial Group 7 (“Barrett”), who uses Fannie Mae’s automated underwriting software to determine whether 8 a consumer is eligible for a refinance. (Id. at ¶ 37). Using this software, Barrett determined 9 that Plaintiffs’ loan was ineligible for a refinance because the software found a completed 10 foreclosure previously reported in 2016. (Id. at ¶¶ 38–40). Plaintiffs state that a foreclosure 11 never actually occurred on their property but admit that they fell behind on their mortgage 12 in 2016 which caused Wells Fargo Bank (“Wells Fargo”) to start foreclosure proceedings 13 on their home. (Id. at ¶ 41). Plaintiffs obtained credit reports from Equifax and Trans 14 Union, other Credit Reporting Agencies, which both report that Plaintiffs’ account was 120 15 days late in 2016, but do not report any foreclosure codes on the account. (Doc. 1 at ¶ 43). 16 Later on, Barrett contacted Credit Information Services Company (“CISCO”), a 17 reseller who provides merged credit reports to mortgage lenders and other businesses for 18 credit decisions, for help fixing this inaccuracy. (Id. at ¶¶ 45–46). CISCO directed 19 Plaintiffs to call Wells Fargo about the inaccurate reporting, but Wells Fargo was unable 20 to assist Plaintiffs as the loan had been transferred to another lender. (Id. at ¶ 49). Plaintiffs 21 allege that Experian knew that the foreclosure of Plaintiffs loan was started but later 22 terminated yet they still refused to remove the “foreclosure started” code on Plaintiffs’ 23 credit report. (Id. at ¶¶ 55–58). Plaintiffs state that, due to this inaccuracy, they were 24 unable to refinance their home at the 2.99% interest rate they qualified for in 2021. (Id. at 25 ¶ 73). 26 Due to the above-referenced facts, Plaintiffs brought claims against Wells Fargo and 27 Experian for violations of the FCRA, 15 U.S.C. § 1681i and § 1681e(b) (Doc. 1 at ¶¶ 77– 28 4 The following facts are undisputed, unless stated otherwise. 1 109). Plaintiffs also brought a claim against Experian for failing to conduct a required 2 reinvestigation into the disputed information contrary to 15 U.S.C. § 1681i(a)(1)(A). (Id. 3 at ¶¶ 110–120). Wells Fargo has since been dismissed from this action. (Doc. 88). Now, 4 Plaintiffs and Experian each seek summary judgment on Plaintiffs’ FCRA and 5 reinvestigation claims. (Docs. 104 & 109). 6 II. Discussion 7 Plaintiffs move for judgment on three issues: (1) that Experian’s reporting was 8 inaccurate or so misleading as to be inaccurate; (2) that Experian failed to use reasonable 9 procedures to assure the maximum possible accuracy of information it reported about 10 Plaintiffs; and (3) that Experian failed to conduct a reasonable reinvestigation. (Doc. 104 11 at 1). Defendant Experian argues that Plaintiffs cannot show that Experian’s reporting was 12 inaccurate or that its conduct was unreasonable. (Doc. 116 at 7, 11). 13 In its Cross-Motion, Experian seeks summary judgment on: (1) the accuracy of its 14 reporting; (2) whether the request by Barrett was a “dispute” under the FCRA, i.e., whether 15 they were required to reinvestigate Plaintiffs’ dispute since the dispute was not raised by 16 Plaintiffs themselves; and (3) whether Plaintiffs can establish the element of willfulness. 17 (Doc. 109 at 8, 13, 15). In their Response, Plaintiffs argue that Experian’s reporting was 18 not maximally accurate, the dispute they submitted under Section 1681i required a 19 reasonable reinvestigation of dispute, and that Experian’s conduct was willful. (Doc. 118 20 at 9, 12, 14). The Court will address these arguments in turn. 21 A. Legal Standard 22 A court will grant summary judgment if the movant shows there is no genuine 23 dispute of material fact and the movant is entitled to judgment as a matter of law. Fed. R. 24 Civ. P. 56(a); Celotex Corp. v. Catrett, 477 U.S. 317, 322–23 (1986). A fact is “material” 25 if it might affect the outcome of a suit, as determined by the governing substantive law. 26 Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). A factual dispute is “genuine” 27 when a reasonable jury could return a verdict for the nonmoving party. Id. Here, a court 28 does not weigh evidence to discern the truth of the matter; it only determines whether there 1 is a genuine issue for trial. Jesinger v. Nevada Fed. Credit Union, 24 F.3d 1127, 1131 (9th 2 Cir. 1994). As well, trial courts do not make credibility determinations or weigh conflicting 3 evidence at the summary judgment stage. Rather, they draw all inferences in the light most 4 favorable to the nonmoving party. See T.W. Electric Service, Inc. v. Pacific Electric 5 Contractors Ass’n, 809 F.2d 626, 630-31 (9th Cir. 1987). 6 When the parties submit cross-motions for summary judgment, as they have here, 7 “[e]ach motion must be considered [separately] on its own merits.” Fair Hous. Council of 8 Riverside Cnty., Inc. v. Riverside Two, 249 F.3d 1132, 1136 (9th Cir. 2001) (internal 9 citations omitted). The moving party bears the initial burden of identifying portions of the 10 record, including pleadings, depositions, answers to interrogatories, admissions, and 11 affidavits, that show there is no genuine factual dispute. Celotex, 477 U.S. at 323. Once 12 shown, the burden shifts to the non-moving party, which must sufficiently establish the 13 existence of a genuine dispute as to any material fact. See Matsushita Elec. Indus. Co. v.
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1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA
9 Mark Cebrynski, et al., No. CV-21-01965-PHX-DJH
10 Plaintiffs, ORDER
11 v.
12 Experian Information Solutions Incorporated, 13 Defendant. 14 15 Plaintiffs Mark and Kristen Cebrynski (“Plaintiffs”) have filed a Motion for Partial 16 Summary Judgment regarding: (1) the accuracy of Experian Information Solutions 17 Incorporated’s (“Defendant” or “Experian”) reporting; (2) whether Experian used 18 reasonable procedures to assure the accuracy of information it reported; and (3) whether 19 Experian failed to conduct a reasonable reinvestigation of Plaintiff’s disputes of an 20 inaccurate foreclosure status. (Doc. 104 at 1). In response, Defendant has filed a Cross- 21 Motion for Summary Judgment regarding these same issues as well as the issue of 22 willfulness.1 (Doc. 109). These cross-motions are fully briefed.2 (Docs. 116, 118, 120– 23 121). The parties have also filed unopposed Motions to Seal certain exhibits. (Docs. 105; 24 110).3 For the reasons set forth below, the Court denies the Cross-Motions for Summary 25 Judgment, grants Defendant’s Motion to Seal, and denies Plaintiff’s Motion to Seal as 26 moot.
27 1 Experian does not move for summary judgment on the issue of whether it used reasonable procedures to ensure maximum accuracy. 28 3 Experian filed a Response in support of Plaintiff’s Motion to Seal (Doc. 115). 1 2 I. Background4 3 This is a Fair Credit Reporting Act (“FCRA”) case. Mr. Cebrynski contracted 4 Covid-19 in 2021 and Plaintiffs sought to refinance their home so that they could use their 5 equity to pay Mr. Cebrynski’s medical bills, which totaled $152,000 at that time. (Doc. 1 6 at ¶¶ 35–37). Plaintiffs sought a cash-out refinance through Barrett Financial Group 7 (“Barrett”), who uses Fannie Mae’s automated underwriting software to determine whether 8 a consumer is eligible for a refinance. (Id. at ¶ 37). Using this software, Barrett determined 9 that Plaintiffs’ loan was ineligible for a refinance because the software found a completed 10 foreclosure previously reported in 2016. (Id. at ¶¶ 38–40). Plaintiffs state that a foreclosure 11 never actually occurred on their property but admit that they fell behind on their mortgage 12 in 2016 which caused Wells Fargo Bank (“Wells Fargo”) to start foreclosure proceedings 13 on their home. (Id. at ¶ 41). Plaintiffs obtained credit reports from Equifax and Trans 14 Union, other Credit Reporting Agencies, which both report that Plaintiffs’ account was 120 15 days late in 2016, but do not report any foreclosure codes on the account. (Doc. 1 at ¶ 43). 16 Later on, Barrett contacted Credit Information Services Company (“CISCO”), a 17 reseller who provides merged credit reports to mortgage lenders and other businesses for 18 credit decisions, for help fixing this inaccuracy. (Id. at ¶¶ 45–46). CISCO directed 19 Plaintiffs to call Wells Fargo about the inaccurate reporting, but Wells Fargo was unable 20 to assist Plaintiffs as the loan had been transferred to another lender. (Id. at ¶ 49). Plaintiffs 21 allege that Experian knew that the foreclosure of Plaintiffs loan was started but later 22 terminated yet they still refused to remove the “foreclosure started” code on Plaintiffs’ 23 credit report. (Id. at ¶¶ 55–58). Plaintiffs state that, due to this inaccuracy, they were 24 unable to refinance their home at the 2.99% interest rate they qualified for in 2021. (Id. at 25 ¶ 73). 26 Due to the above-referenced facts, Plaintiffs brought claims against Wells Fargo and 27 Experian for violations of the FCRA, 15 U.S.C. § 1681i and § 1681e(b) (Doc. 1 at ¶¶ 77– 28 4 The following facts are undisputed, unless stated otherwise. 1 109). Plaintiffs also brought a claim against Experian for failing to conduct a required 2 reinvestigation into the disputed information contrary to 15 U.S.C. § 1681i(a)(1)(A). (Id. 3 at ¶¶ 110–120). Wells Fargo has since been dismissed from this action. (Doc. 88). Now, 4 Plaintiffs and Experian each seek summary judgment on Plaintiffs’ FCRA and 5 reinvestigation claims. (Docs. 104 & 109). 6 II. Discussion 7 Plaintiffs move for judgment on three issues: (1) that Experian’s reporting was 8 inaccurate or so misleading as to be inaccurate; (2) that Experian failed to use reasonable 9 procedures to assure the maximum possible accuracy of information it reported about 10 Plaintiffs; and (3) that Experian failed to conduct a reasonable reinvestigation. (Doc. 104 11 at 1). Defendant Experian argues that Plaintiffs cannot show that Experian’s reporting was 12 inaccurate or that its conduct was unreasonable. (Doc. 116 at 7, 11). 13 In its Cross-Motion, Experian seeks summary judgment on: (1) the accuracy of its 14 reporting; (2) whether the request by Barrett was a “dispute” under the FCRA, i.e., whether 15 they were required to reinvestigate Plaintiffs’ dispute since the dispute was not raised by 16 Plaintiffs themselves; and (3) whether Plaintiffs can establish the element of willfulness. 17 (Doc. 109 at 8, 13, 15). In their Response, Plaintiffs argue that Experian’s reporting was 18 not maximally accurate, the dispute they submitted under Section 1681i required a 19 reasonable reinvestigation of dispute, and that Experian’s conduct was willful. (Doc. 118 20 at 9, 12, 14). The Court will address these arguments in turn. 21 A. Legal Standard 22 A court will grant summary judgment if the movant shows there is no genuine 23 dispute of material fact and the movant is entitled to judgment as a matter of law. Fed. R. 24 Civ. P. 56(a); Celotex Corp. v. Catrett, 477 U.S. 317, 322–23 (1986). A fact is “material” 25 if it might affect the outcome of a suit, as determined by the governing substantive law. 26 Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). A factual dispute is “genuine” 27 when a reasonable jury could return a verdict for the nonmoving party. Id. Here, a court 28 does not weigh evidence to discern the truth of the matter; it only determines whether there 1 is a genuine issue for trial. Jesinger v. Nevada Fed. Credit Union, 24 F.3d 1127, 1131 (9th 2 Cir. 1994). As well, trial courts do not make credibility determinations or weigh conflicting 3 evidence at the summary judgment stage. Rather, they draw all inferences in the light most 4 favorable to the nonmoving party. See T.W. Electric Service, Inc. v. Pacific Electric 5 Contractors Ass’n, 809 F.2d 626, 630-31 (9th Cir. 1987). 6 When the parties submit cross-motions for summary judgment, as they have here, 7 “[e]ach motion must be considered [separately] on its own merits.” Fair Hous. Council of 8 Riverside Cnty., Inc. v. Riverside Two, 249 F.3d 1132, 1136 (9th Cir. 2001) (internal 9 citations omitted). The moving party bears the initial burden of identifying portions of the 10 record, including pleadings, depositions, answers to interrogatories, admissions, and 11 affidavits, that show there is no genuine factual dispute. Celotex, 477 U.S. at 323. Once 12 shown, the burden shifts to the non-moving party, which must sufficiently establish the 13 existence of a genuine dispute as to any material fact. See Matsushita Elec. Indus. Co. v. 14 Zenith Radio Corp., 475 U.S. 574, 585–86 (1986). Where the moving party will have the 15 burden of proof on an issue at trial, the movant must “affirmatively demonstrate that no 16 reasonable trier of fact could find other than for the moving party.” Soremekun v. Thrifty 17 Payless, Inc., 509 F.3d 978, 984 (9th Cir. 2007). On an issue as to which the nonmoving 18 party will have the burden of proof, however, the movant can prevail “merely by pointing 19 out that there is an absence of evidence to support the nonmoving party’s case.” Id. (citing 20 Celotex Corp., 477 U.S. at 323). If the moving party meets its initial burden, the 21 nonmoving party must set forth, by affidavit or otherwise as provided in Rule 56, “specific 22 facts showing that there is a genuine issue for trial.” Anderson, 477 U.S. at 250; Fed. R. 23 Civ. P. 56(e). 24 B. The Accuracy of Experian’s Reporting 25 The parties first dispute the accuracy of Experian’s reporting. (Doc. 104 at 1, 12; 26 Doc. 109 at 8). To establish a prima facie case under Section 1681e or Section 1681i, 27 Plaintiffs must prove that the information published by Experian was not accurate. 28 Carvalho v. Equifax Info. Servs., LLC, 629 F.3d 876, 890 (9th Cir. 2010). A consumer 1 report is “inaccurate” if the report is “patently incorrect or materially misleading.” Id. at 2 890-91. “Materially misleading” means that information is reported “in such a way and to 3 such an extent that it can be expected to adversely affect credit decisions.” Shaw v. 4 Experian Info. Sols. Inc., 891 F.3d 749, 757 (9th Cir. 2018) (citation omitted). Information 5 is only materially misleading when it is “open to an interpretation that is directly 6 contradictory to the true information.” Sanchez v. JPMorgan Chase Bank NA, 2022 WL 7 17404796, at *3 (D. Ariz. Dec. 2, 2022) (collecting cases). In evaluating information’s 8 accuracy, the Court must view the report as a whole and assess the entire tradeline to 9 determine the accuracy of any piece of information. See id. 10 Experian argues that their reporting code of “87/8” was accurate even though it uses 11 this code to denote both a started foreclosure as well as a completed foreclosure because 12 Wells Fargo did start a foreclosure on Plaintiffs’ property. (Doc. 116 at 8). Experian also 13 argues that its code was accurate and not misleading because it is a combined code like the 14 one it used in Shaw v. Experian, 891 F.3d 749. (Id.) Plaintiffs argue that Experian’s 15 reporting code is inaccurate because Fannie May interprets an “8” to mean that a 16 foreclosure was completed. (Doc. 121 at 4). Plaintiffs also argue that Experian’s reporting 17 was inaccurate as a matter of law. (Doc. 104 at 12). 18 A reporting code is accurate as a matter of law when it is not subject to 19 interpretation. See Shaw, 891 F.3d at 758. In Shaw, the plaintiffs similarly brought FCRA 20 claims against Experian because the plaintiffs had executed short sales on their property 21 and Experian reported these sales as a code combination of “9-68,” which Fannie Mae 22 interpreted as a completed foreclosure. Id. at 757. On appeal from an Order granting 23 summary judgment in favor of Experian, the Ninth Circuit held that the reported 9-68 code 24 was not “misleading in such a way and to such an extent that it could be expected to 25 adversely affect credit decisions.” Id. at 757 (internal citation omitted). The court reasoned 26 that “there is no evidence that [a] code combination 9-68 could have represented a 27 foreclosure” because “[w]hen Experian codes foreclosures, it uses a code combination of 28 8-94, meaning ‘[c]reditor [g]rantor reclaimed [the] collateral to settle defaulted mortgage.’ 1 And a foreclosure does not occur where a mortgage account is ‘legally paid in full for less 2 than the full balance’ as occurs with a short sale.” Id. at 758. The Shaw court also stated 3 that “[t]he FCRA does not suggest that Experian should be liable for the misconduct of one 4 of those 15,000 subscribers, even if that subscriber is as well known as Fannie Mae. Nor 5 should Experian necessarily be required to amend its coding to curb a single subscriber’s 6 misconduct when all 14,999 other subscribers are apparently accurately reading its 7 manuals.” Id. at 759. 8 Shaw is distinguishable from the facts of this case. Here, Experian originally 9 reported Plaintiffs’ account as “87/8” representing an “Account Condition” of “87” or 10 “Foreclosure proceeding started” and a Payment Status of “8.” (Doc. 109-6, ¶ 26). 11 Experian also states that “the single-digit code corresponding with Wells Fargo’s reporting 12 for December 2016, an ‘8,’ is followed by 23 months of additional reporting showing each 13 month’s payment history and an indication that the mortgage was transferred to another 14 lender and closed in December 2018.” (Doc. 109 at 13 (citing Doc. 109-6 at 2-3)). 15 Experian also states that the “8” was not “reported in isolation” as it was “presented in the 16 context of other information about the current and past condition of the account.” (Id.) 17 Experian admits, however, that this reporting code can “reflect five other events,” aside 18 from a foreclosure started “including a [completed] foreclosure.” (Doc. 120 at 2). 19 Viewing the facts separately in the light favorable to each non-moving party, as the 20 Court must, the Court finds that the facts are in such dispute that neither side has shown 21 that they are entitled to judgment on this issue. Celotex Corp., 477 U.S. 322–23. Indeed, 22 Plaintiffs have shown that the reporting code of 8 is misleading as it can reflect six different 23 events—including a completed foreclosure—which is how Fannie May interpreted 24 Plaintiffs’ report from Experian. (Doc. 104-13 at 3, 5, 11; Doc. 104-2 at 2–3). However, 25 Defendant has also shown that that code is assisted by other information about the current 26 and past condition of the account. (Doc. 109-6 at ¶¶ 26–30). 27 Conversely, Experian has shown that the reporting code is a joint reporting code 28 similar to the “9-68” code used in Shaw, however, the 87-8 code used here is not as 1 straightforward as the code in Shaw. 891 F.3d 758. Indeed, the 87-8 code can and did 2 represent a completed foreclosure, unlike the 9-68 code which could not represent a 3 foreclosure. See id. This evidence precludes a finding that Experian’s reporting was 4 inaccurate as a matter of law, but does not show that it is accurate as a matter of law either. 5 Experian’s use of reporting code 87-8 does not “affirmatively demonstrate that no 6 reasonable trier of fact could find other than for” Experian, even with the “context” of 7 Plaintiffs’ payment history. Soremekun, 509 F.3d at 984. Thus, neither party is entitled to 8 summary judgement on the issue of accuracy. Fed. R. Civ. P. 56(a); Celotex, 477 U.S. at 9 322–23. 10 C. Reasonable Reinvestigation 11 The parties next dispute whether Experian’s reinvestigation duty was triggered 12 when it received a request from CISCO, a reseller under the FCRA. (Doc. 104 at 16 (citing 13 15 U.S.C. § 1681i(a)(1)(A)). Plaintiffs argue that Experian’s reinvestigation was not 14 reasonable. (Id. at 16–17). Defendant argues that the express request from CISCO was 15 not a dispute under the FCRA. (Doc. 109 at 13). 16 Section 1681i(a)(1)(A) outlines the scope of the reinvestigation required by 17 consumer reporting agencies. It states that if the “accuracy of any item of information 18 contained in a consumer’s file at a [CRA] is disputed by the consumer and the consumer 19 notifies the agency directly, or indirectly through a reseller, of such dispute, the agency 20 shall, free of charge, conduct a reasonable reinvestigation to determine whether the 21 disputed information is inaccurate.” 15 U.S.C. § 1681i(a)(1)(A). 22 Experian argues that, because CISCO, a third-party reseller, submitted the dispute 23 and not Plaintiffs, its duty to reinvestigate was not triggered. (Doc. 109 at 14 (citing 24 Warner v. Experian Info. Sols., Inc., 931 F.3d 917, 921 (9th Cir. 2019)). In Response, 25 Plaintiffs argue that they submitted an “indirect consumer dispute” through CISCO which 26 is acceptable under 15 U.S.C. § 1681i. (Doc. 118 at 12). 27 In Experian’s cited authority, Warner, the Ninth Circuit held that “to notify a 28 consumer reporting agency of a dispute ‘directly,’ a letter must come from the consumer 1 and be sent to the agency.” Warner v. Experian Info. Sols., Inc., 931 F.3d 917, 921 (9th 2 Cir. 2019) (emphasis in original) (citations omitted). However, Section 1681i(a)(1)(A) 3 specifically states that if the accuracy of information is disputed “directly, or indirectly 4 through a reseller,” the CRA must conduct a reasonable reinvestigation. Section 1681a(u) 5 defines a “reseller” as a CRA that: 6 (1) assembles and merges information contained in the database of another consumer reporting agency or multiple consumer reporting agencies 7 concerning any consumer for purposes of furnishing such information to any 8 third party, to the extent of such activities; and 9 (2) does not maintain a database of the assembled or merged information from which new consumer reports are produced. 10 15 U.S.C. § 1681a(u)(1–2). 11 Experian argues that Plaintiffs were still too far removed from Express Requests 12 initiated by their mortgage broker, James Rodriguez, and submitted to Experian through 13 CISCO, a reseller. (Doc. 120 at 6). However, as Plaintiffs point out, the plain language of 14 the FCRA allows for indirect notice through a reseller. See Section 1681i(a)(1)(A). As 15 well, Warner’s holding that notice must come from the consumer-plaintiffs themselves did 16 not consider the indirect notice part of Section 1681i(a)(1)(A). See 931 F.3d at 921. 17 Warner’s holding is specifically limited to letters sent by a credit repair organization that 18 the consumer-plaintiff has no part in. See id. Here, however, Experian received Express 19 Requests from Plaintiffs’ mortgage broker as well as a reseller—an entity specifically 20 allowed to notify CRA’s of a dispute.5 See Section 1681i(a)(1)(A). Thus, Experian is not 21 entitled to summary judgement on this issue. 22 The Court’s inquiry does not end here, however, as the Court must still determine 23 whether Experian’s reinvestigation was reasonable. To survive Plaintiffs’ Motion for 24 Summary Judgment, Experian relies on a declaration submitted by Ms. Teresa Iwanski, a 25 Senior Litigation Analyst for Experian who processes, responds to, and examines requests 26 for reinvestigation. (Doc. 109-6 at ¶¶ 1–2). Ms. Iwanski states that Experian received the 27 28 5 Experian does not dispute that CISCO is a reseller for FCRA purposes. (Doc. 109 at 13). 1 Express Requests submitted on Plaintiffs’ behalf and that Experian submitted an 2 “Automated Consumer Dispute Verification” (“ACDV”) to Wells Fargo. (Id. at ¶ 22). 3 Iwanski also states that Experian was not able to update Plaintiffs’ account based on the 4 documents and information provided. (Id. at ¶¶ 22–23). Iwanski states that a Wells Fargo 5 agent provided that Plaintiffs’ account was part of a foreclosure proceeding that was never 6 completed and that the information was correct on file. (Id. at ¶ 23). Due to this, the 7 pending ACDV was terminated, and CISCO was notified that the request was complete. 8 (Id.) 9 Plaintiffs argue that this reinvestigation by Ms. Iwanski was not reasonable, but 10 Plaintiffs do not support this argument with relevant authority to show that Experian’s 11 reinvestigation efforts were unreasonable as a matter of law. (See Doc. 104 at 16–17). 12 Absent this, Plaintiffs cannot “affirmatively demonstrate that no reasonable trier of fact 13 could find other than for” them. Soremekun, 509 F.3d at 984. Thus, neither party is entitled 14 to summary judgement on the reinvestigation issue. Fed. R. Civ. P. 56(a); Celotex, 477 15 U.S. at 322–23. 16 D. Reasonable Procedures to Assure Maximum Possible Accuracy 17 Plaintiffs next argue that Experian did not follow “reasonable procedures to assure 18 maximum possible accuracy of the information concerning the individual about whom [a 19 consumer report] relates” as required by Section 1681e(b). (Doc. 104 at 14). Plaintiffs 20 argue that Experian’s use of a code that has six possible meanings is not reasonable, nor 21 does it ensure maximum possible accuracy. (Id. at 16). Experian argues that Plaintiffs 22 have not shown that its conduct was unreasonable but does not move for summary 23 judgment on this issue itself. (Doc. 116 at 11). 24 Section 1681e(b) of the FCRA states that “[w]henever a consumer reporting agency 25 prepares a consumer report it shall follow reasonable procedures to assure maximum 26 possible accuracy of the information concerning the individual about whom the report 27 relates.” 15 U.S.C. § 1681e(b). “Liability under § 1681e(b) is predicated on the 28 reasonableness of the [CRA]’s procedures in obtaining credit information.” Guimond v. 1 Trans Union Credit Info. Co., 45 F.3d 1329, 1333 (9th Cir.1995). To make out a prima 2 facie violation of section 1681e(b), a consumer must first present evidence tending to show 3 that a CRA prepared a report containing inaccurate information. Id. A CRA can escape 4 section 1681e(b) liability if it establishes that an inaccurate report was generated despite 5 the fact that it followed reasonable procedures. Id. “The reasonableness of the procedures 6 and whether the agency followed them [are] jury questions in the overwhelming majority 7 of cases” in the Ninth Circuit. Id. 8 Plaintiffs essentially ask the Court to impose strict liability upon Experian due to 9 the fact that its reporting code of 8 has six possible meanings—but does not cite any 10 authority to support this proposition. (Doc. 104 at 15–16). As well, Experian points out 11 that Plaintiffs have not moved for summary judgment on negligence or willfulness, a 12 prerequisite to liability. Marino v. Ocwen Loan Servicing LLC, 978 F.3d 669, 673 (9th 13 Cir. 2020) (“[A] consumer may succeed on a claim under the FCRA only if he or she shows 14 that the defendant’s violation was negligent or willful.”). 15 The Court has already found that genuine issues of material fact on the accuracy of 16 Experian’s reporting precluded a finding in favor of either party on that issue. See supra, 17 Section II.B. This finding is fatal to Plaintiffs’ argument. To make out a prima facie 18 violation of Section 1681e(b), Plaintiffs were required to show that Experian’s report 19 contained inaccurate information—which they were unable to do. Guimond, 45 F.3d at 20 1333. Thus, summary judgement is precluded on this issue as a matter of law. See id; see 21 also Soremekun, 509 F.3d at 984. 22 E. Willfulness 23 The last issue before the Court is willfulness, which only Experian moves for 24 summary judgement on. (Doc. 109 at 15). Experian argues that, even if they did report 25 inaccurate information, Plaintiffs cannot show that Experian acted willfully. (Id.) In 26 Response, Plaintiffs argue that Experian is liable for the “reckless disregard” of their rights 27 as creditors. (Doc. 118 at 15). 28 Indeed, Plaintiffs’, who will have the ultimate burden of persuasion at trial, must 1 show that Experian’s violation was negligent or willful to survive summary judgment. See 2 Marino, 978 F.3d at 673. Under the FCRA, a plaintiff-consumer may demonstrate 3 willfulness by showing a “reckless disregard of statutory duty.” Taylor v. First Advantage 4 Background Servs. Corp, 207 F. Supp. 3d 1095, 1110 (N.D. Cal. 2016) (citing Safeco Ins. 5 Co. of Am. v. Burr, 551 U.S. 47, 56–60 (2007)). “A defendant acts in reckless disregard if 6 its action ‘is not only a violation under a reasonable reading of the statute’s terms, but 7 shows that the company ran a risk of violating the law substantially greater than the risk 8 associated with a reading that was merely careless.’” Id. (citing Bateman v. Am. Multi- 9 Cinema, Inc., 623 F.3d 708, 711 n. 1 (9th Cir. 2010)). “That is, the defendant must have 10 taken action involving ‘an unjustifiably high risk of harm that is either known or so obvious 11 that i[t] should be known.’” Id. The statutory requirement of willfulness does not require 12 proof of intent to cause harm, rather, it only requires proof of intent to fail to comply with 13 the FCRA. See id. (citations omitted). As well, “[w]illfullness under the FCRA is 14 generally a question of fact for the jury.” Id. (citations omitted). 15 To survive summary judgment, Plaintiffs argue that Experian purposely treats 16 “foreclosure” and “foreclosure started” as if they are the same event and that Experian 17 purposefully chooses to use “proprietary account condition[s] and pay history codes (which 18 neither Trans Union nor Equifax use) that could mean a variety of very negative conditions, 19 all of which may be inaccurate.” (Doc. 118 at 20). Plaintiffs argue that this shows that 20 Experian intended to fail to comply with the FCRA. (See id). Plaintiffs also argue that 21 Experian’s failure to conduct a reasonable reinvestigation also shows that Experian’s 22 violation of the FCRA was negligent or willful. (Id.) 23 Above, the Court found that neither party was entitled to summary judgement on 24 the reinvestigation issue. See supra Section II.C. Having so found, the Court must also 25 find that Experian is not entitled to summary judgment on its willfulness argument. 26 In the Ninth Circuit, willfulness is generally a question reserved for the fact finder’s 27 determination. See Taylor, 207 F. Supp. 3d at 1110; see also Heaton v. Soc. Fin., Inc., 28 2015 WL 6744525, at *6 (N.D. Cal. Nov. 4, 2015) (“The mixed nature of the willfulness 1 inquiry—with issues of law and fact intertwined—is the precise reason the question is best 2 reserved for a finder of fact.”). Indeed, to find for Experian here, the Court would 3 necessarily have to make credibility determinations or weigh conflicting evidence—which 4 is improper for the Court to do at this juncture. See T.W. Electric Service, Inc, 809 F.2d 5 626, 630-31. At a minimum, Experian’s use of a reporting code that is subject to 6 interpretation six different ways, including a completed foreclosure, creates a genuine issue 7 of material fact regarding the issue of willfulness. Cf. Shaw, 891 F.3d at 758 (holding that 8 Experian’s code combination was not misleading where there was no evidence that the 9 code combination could have represented a foreclosure). Thus, summary judgment is 10 precluded here. Soremekun, 509 F.3d at 984. 11 III. The Motions to Seal 12 The parties filed unopposed Motions to Seal certain exhibits included in their Cross- 13 Motions (Docs. 105; 110). The Court will grant Defendant’s Motion to Seal “Exhibit 1- 14 X” (Doc. 110) because public disclosure of the confidential information contained in this 15 exhibit may compromise Defendant’s trade secrets, threaten Defendant’s credit reporting 16 system, or risk the misuse of Defendant’s confidential information by competitors or 17 criminals. See Kamakana v. City & Cnty. of Honolulu, 447 F.3d 1172, 1178-79 (9th Cir. 18 2006) (“reasons’ sufficient to outweigh the public’s interest in disclosure and justify 19 sealing court records exist when such ‘court files might . . . become a vehicle for improper 20 purposes.”) (internal citations omitted); see also Ctr. for Auto Safety v. Chrysler Grp., LLC, 21 809 F.3d 1092, 1097 (9th Cir. 2016) (“What constitutes a ‘compelling reason’ is ‘best left 22 to the sound discretion of the trial court.’”) (quoting Nixon v. Warner Commc’ns, Inc., 435 23 U.S. 589, 598 (1978)). The Court also notes that Defendant did not redact Mr. Cebrynski’s 24 social security number in the exhibit which it filed with its Motion (Doc. 109-5). 25 Accordingly, the Court will also direct the Clerk to file that exhibit under seal. 26 As for Plaintiffs’ Motion to Seal, the Court notes that Plaintiffs did not lodge these 27 documents for the Court’s review, as required by LRCiv 5.6(c), but instead filed blank 28 placeholders. (Doc. 106). Defendants filed a Response to the Motion to Seal articulating 1 || why the exhibits meet the compelling reasons standard for sealing, but also did not lodge || a copy of the exhibits under seal. (Doc. 115). Because of this, the Court was unable to 3 || assess whether the contents of those exhibits should in fact be sealed. The Court’s ruling on the pending motions for summary judgment were thus made without reference to or 5 || reliance upon those exhibits. Thus, the Court will deny Plaintiffs’ Motion to Seal Exhibits 6 10, 11, 14, 16 and 18 (Doc. 105) as moot. 7 Accordingly, 8 IT IS ORDERED that Plaintiffs’ Motion for Partial Summary Judgment (Doc. 104) 9|| and Experian’s Motion for Summary Judgment (Doc. 109) are DENIED. 10 IT IS FURTHER ORDERED that Defendant’s Motion to Seal (Doc. 110) is 11 || GRANTED, but Plaintiffs’ Motion to Seal (Doc. 105) is DENIED as moot. The Clerk is || kindly directed to file under seal the exhibit currently lodged at Doc. 111 and well as the 13} exhibit filed as Doc. 109-5. 14 IT IS FINALLY ORDERED that in light of Plaintiffs’ remaining claims, the 15 || parties are directed to comply with Paragraph 10 of the Rule 16 Scheduling Order (Doc. 27 16 || at 6-7) regarding notice of readiness for pretrial conference. Upon a joint request, the || parties may also seek a referral from the Court for a settlement conference before a 18 || Magistrate Judge. 19 Dated this 6th day of March, 2024. 20 21 5 fe □□ 22 norable' Diang4. Huretewa 3 United States District Fudge 24 25 26 27 28
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