Cayla Lyster, on behalf of herself and all persons similarly situated v. Amazon.com Services, LLC

CourtDistrict Court, S.D. New York
DecidedJuly 2, 2026
Docket1:25-cv-09423
StatusUnknown

This text of Cayla Lyster, on behalf of herself and all persons similarly situated v. Amazon.com Services, LLC (Cayla Lyster, on behalf of herself and all persons similarly situated v. Amazon.com Services, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cayla Lyster, on behalf of herself and all persons similarly situated v. Amazon.com Services, LLC, (S.D.N.Y. 2026).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK --------------------------------------------------------------X CAYLA LYSTER, on behalf of herself and all : persons similarly situated, : : : Plaintiff, : : 25-CV-09423 (VEC) -against- : : OPINION & ORDER AMAZON.COM SERVICES, LLC, : : : : Defendant. : ------------------------------------------------------------- X VALERIE CAPRONI, United States District Judge: Plaintiff Cayla Lyster, an employee of Defendant Amazon.com Services, LLC (“Amazon”), claims that Defendant’s policy for monitoring and disciplining absences discriminates against employees with disabilities. See Complaint, Dkt. 1 (“Compl.”). She brings claims for disability discrimination, retaliation, and unlawful interference pursuant to the American with Disabilities Act, 42 U.S.C. § 12101 et seq. (“ADA”), New York Human State Rights Law, N.Y. Exec. L. § 296 et seq.(“NYSHRL”), and Section 215(1)(a) of the New York Labor Law. Defendant moved to dismiss the Fourth through Eighth Causes of Action. See Mot. to Dismiss, Dkt. 20 (the “Motion” or “Mot.”); Def. Mem. of Law in Support of Mot., Dkt. 21 (“Def. Mem.”). Plaintiff opposed. See Opposition to Mot., Dkt. 24 (“Opp.”). The Motion is GRANTED IN PART and DENIED IN PART. BACKGROUND1 0F Defendant Amazon operates hundreds of logistics facilities, including over thirty in New York State. Compl. ¶¶ 2, 25. When an hourly employee begins working at a logistics facility, they are given a bank of Unpaid Time Off (“UPT”) hours. Id. ¶ 28. Pursuant to company policy (the “UPT Policy”), UPT is automatically deducted from an employee’s balance whenever he or she is late or absent from work without prior authorization. Id. When an employee’s balance of UPT is depleted, the employee enters “negative UPT.” Id. ¶29. Upon entering negative UPT, Defendant sends the employee an automatically-generated email warning that if the employee is unable to satisfactorily explain his or her absences within 48 hours, the employee may be subject to termination or other discipline. Id. Plaintiff has been an hourly worker at one of Defendant’s logistics facilities since 2022. Id. ¶ 41. She has been diagnosed with Ehlers-Danlos syndrome, a permanent genetic connective-tissue disorder. Id. ¶¶43–45. In mid- to late 2023, Defendant transferred Plaintiff into a department that required her to perform tasks that she was unable to perform due to her

disability. Id. ¶¶ 48–51. She filed a request for a disability-related accommodation in November 2023 and identified a department in which she believed she would be able to work. Id. ¶ 52. Although work was available in the department that Plaintiff suggested, Defendant “abruptly and inexplicably forced [Plaintiff] to stop working and stay home, unpaid, while awaiting the outcome of her accommodation request.” Id. ¶ 53. During this period, Defendant

1 The Court assumes the truth of the well-pled factual allegations in the Complaint for purposes of deciding this Motion. See Hu v. City of New York, 927 F.3d 81, 88 (2d Cir. 2019). Because this Motion concerns only the class-wide allegations, the Court omits from the Background section any alleged facts that are relevant only to Plaintiff’s individual claims. informed Plaintiff that if she failed to report to work, UPT would be deducted and she could be terminated. Id. ¶ 55. To avoid that outcome, Plaintiff “physically reported to her worksite and swiped her badge into the building to avoid being deducted UPT,” only to be “immediately sent home.” Id. That strategy allowed Plaintiff to avoid having UPT deducted, although she was not paid for her time. Id. ¶ 56.

After approximately one month of unpaid leave, Defendant allowed Plaintiff to return to work in the department she had identified in her accommodation request. Id. ¶ 57. She worked in that department for approximately six months, at which point she was informed that her accommodation request was “coming up for review” and that “she would need to submit new medical documentation as a result.” Id. ¶ 59. Plaintiff submitted the requested documentation. Id. ¶ 64. Shortly thereafter, Defendant informed Plaintiff that she would be transferred to another department; in Plaintiff’s view, that transfer would require her to perform tasks that were incompatible with her accommodations. Id. ¶¶65–66. Defendant further informed her that if

she was unable to work in that department, she would be placed on leave. Id. ¶65. Plaintiff continued to report to work and performed tasks she was able to perform. Id. ¶ 69. She also made another accommodation request, for which she submitted further medical documentation showing that the department to which she had been assigned did not meet her accommodation needs. Id. ¶ 70. Thirteen days after she made that request, Defendant once again “forced [Plaintiff] off the job;” she was on unpaid leave for more than five weeks. Id. ¶¶72–73. During that time, Defendant deducted UPT from Plaintiff’s balance and repeatedly threatened to fire her if she failed to report to work. Id. ¶ 73. Defendant ultimately brought Plaintiff back to work and reassigned her to a position that met her accommodation needs. Id. ¶ 77. According to Plaintiff, her experience is typical of other employees who, upon requesting an accommodation for a disability, are “forced off the job” by Defendant while their requests are pending. Id. ¶¶ 31–32. Although the UPT Policy provides that Defendant “does

not deduct UPT when absences are covered by paid time off, one of [its] leave of absence (LOA) policies, Accommodations Policy, or applicable law,” id. ¶ 30, Plaintiff alleges that, in reality, Defendant “enforce[s] a policy of deducting UPT from all employees who do not have banked leave—including those who are not working because they have pending requests for reasonable accommodations,” id. ¶ 31. In November 2025, Plaintiff filed this action on behalf of herself and a putative class consisting of “[a]ll persons employed by Amazon in its logistics facilities in New York State as hourly workers [during the relevant time period] . . . who sought or intended to seek a disability accommodation from Amazon.” Id. ¶ 98. Plaintiff brought various claims, including, of

relevance here, disability discrimination in violation of the ADA and NYSHRL, id. ¶¶ 134–49, unlawful retaliation in violation of the ADA and Section 215 of the New York Labor Law, id. ¶¶ 150–58, 168–74, and unlawful interference in violation of the ADA, id. ¶¶ 159–67. Defendant moved to dismiss those claims brought on behalf of the putative class. See Mot. Plaintiff opposed. See Opp. DISCUSSION On a motion to dismiss for failure to state a claim pursuant to Federal Rule of Civil Procedure 12(b)(6), the court considers “whether the complaint contains ‘sufficient factual matter, accepted as true, to state a claim to relief that is plausible on its face.’” Gamm v. Sanderson Farms, Inc., 944 F.3d 455, 462 (2d Cir. 2019) (quoting Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009)). The Court “accept[s] all factual claims in the complaint as true, and draw[s] all reasonable inferences in the plaintiff’s favor.” Famous Horse Inc. v. 5th Ave. Photo Inc., 624 F.3d 106, 108 (2d Cir. 2010). The Court, however, need not credit conclusory allegations. See In re Optionable Sec. Litig., 577 F. Supp. 2d 681

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Cayla Lyster, on behalf of herself and all persons similarly situated v. Amazon.com Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cayla-lyster-on-behalf-of-herself-and-all-persons-similarly-situated-v-nysd-2026.