Cayer v. Southern Bell Telephone & Telegraph Co.

14 Fla. Supp. 2d 88
CourtCircuit Court for the Judicial Circuits of Florida
DecidedOctober 1, 1985
DocketCase No. 84-8011-CA
StatusPublished

This text of 14 Fla. Supp. 2d 88 (Cayer v. Southern Bell Telephone & Telegraph Co.) is published on Counsel Stack Legal Research, covering Circuit Court for the Judicial Circuits of Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cayer v. Southern Bell Telephone & Telegraph Co., 14 Fla. Supp. 2d 88 (Fla. Super. Ct. 1985).

Opinion

OPINION OF THE COURT

THOMAS D. OAKLEY, Circuit Judge.

SUMMARY JUDGMENT FOR THE DEFENDANT, SOUTHERN BELL TELEPHONE AND TELEGRAPH COMPANY

This cause coming on to be heard, after due notice, on Defendant’s Motion for Summary Judgment, the Court finds from the pleadings, Affidavits, and Plaintiff’s deposition taken herein, the following to be the undisputed facts:

1. In each of the 1981-82 and the 1982-83 issues of the Defendant’s Jacksonville telephone directory, Plaintiff’s name was omitted from the Yellow Pages, even though he had entered into a contract with the [89]*89Defendant, SOUTHERN BELL TELEPHONE AND TELEGRAPH COMPANY (hereinafter “SOUTHERN BELL”), for a Yellow Page advertisement.

2. In each of these directories, Plaintiff had listings which were correct in the white pages where both his home and office addresses and telephone numbers were correctly shown.

3. In the telephone directories for the two prior years, 1979-80 and 1980-81, not only was Plaintiff’s name and address and telephone number correctly shown in the white pages, but his Yellow Page advertisement was also correctly listed.

4. Attached to Plaintiff’s Complaint as Exhibits “A” and “B” are the application and contract for Yellow Page directory advertisement, which application and contract provided:

“THE TELEPHONE COMPANY’S LIABILITY ON ACCOUNT OF ERRORS IN OR OMISSIONS OF SUCH ADVERTISING SHALL IN NO EVENT EXCEED THE AMOUNT OF CHARGES FOR THE ADVERTISING WHICH WAS OMITTED OR IN WHICH THE ERROR OCCURRED IN THE THEN CURRENT DIRECTORY ISSUE AND SUCH LIABILITY SHALL BE DISCHARGED BY ABATEMENT OF THE CHARGES FOR THE PARTICULAR LISTING OR ADVERTISEMENT IN WHICH THE OMISSION OR ERROR OCCURRED.”

5. Plaintiff attached the contracts to his Complaint, and as stated in Southern Bell v. Hanft, (Fla. 1983) 436 So.2d 40 at 42:

“Although couched in terms of negligence, the first two counts of Dr. Hanft’s complaint in essence stated a cause of action for breach of contract. In order to prevail on the claim, the plaintiff needed to prove, among other things, that the defendant failed to fulfill its promises to list Dr. Hanft in the Yellow Pages. It was immaterial to the breach of contract action whether the breach was committed intentionally, negligently, or because of circumstances entirely beyond the defendant’s control. Although the complaint alleged that in failing to include Dr. Hanft’s name the second time the defendant was grossly negligent, there was no evidence presented showing the manner or method of Southern Bell’s employees’ conduct causing the failure. There was no proof that the breach of contract was attended by some conduct amounting to an independent tort.”

See also 38 Fla.Jur.2d Section 88, Negligence.

6. Plaintiff testified at his deposition:

[90]*90At page 5, Plaintiff admitted that at all times in question, the white pages showed properly his full home and office telephone.

At page 10, the Exhibits “A” and “B” are the contracts on which he brings suit, the agreements with the limitation of liability above quoted.

At page 12, that Plaintiff was in the office of attorney Lassiter who had the telephone service, Plaintiff used it, and paid Lassiter “a proper share.”

At page 16, Plaintiff said he perused the agreements (containing the limitation of liability), and “anything that was in it I am sure I read.”

At page 26, Plaintiff admitted that when clients said they could not locate him, Plaintiff’s name was “in the white pages the whole time, both office and home”; that these white pages had been the same for at lest two years (page 36).

At page 41, Plaintiff said he had “no evidence of any malicious intent by the Telephone Company to keep his name out of Yellow Page advertisements.” He thought the Telephone Company was “grossly negligent . . . when they were told several times they had not”.

7. Just as stated in Southern Bell v. Hanft, (Fla. 1983) 436 So.2d at 42, “although the Complaint alleged that in failing to include Dr. Han ft’s name the second time the Defendant was grossly negligent, there was no evidence presented showing the manner or method of Southern Bell’s employees’ conduct causing the failure. There was no proof that the breach of contract was attended by some conduct amounting to an independent tort.”

The Telephone Company employees here testified, without contradiction, in their sworn Affidavits, that they attempted in every way to get Plaintiff’s name in the Yellow Pages, and that for some unexplainable reason, probably computer failure, their efforts failed. Plaintiff concedes he has nothing to the contrary.

In Hanft the Supreme Court stated at pages 42-43, this being also the general factual situation here:

“The plaintiff’s case consisted of his own testimony and the testimony of three of Southern Bell’s employees. Dr. Hanft testified that after his name did not appear in the Yellow Pages as promised, he communicated with several of Southern Bell’s employees numerous times in an effort to assure that he would be properly listed the following year. Southern Bell’s district manager testified that his office communicated with the directory department which kept a galley reprint of the new directory listings. The directory department supervisor checked the lists and confirmed that Dr. Hanft’s name [91]*91and the proper information would be listed in the next edition of the directory, including the Yellow Pages. None of the witnesses could explain precisely how Dr. Hanft’s name was omitted from 1the Yellow Pages the second time.
Far from showing that Southern Bell’s failure to perform was caused by willful, wanton, malicious, or outrageous conduct, the plaintiff’s own evidence showed that defendant’s employees made special efforts to ensure that Dr. Hanft’s name would not be omitted a second time. That the efforts were ineffective and that the failure could not be explained are not enough to establish negligent conduct so gross as to justify the imputation of malice. Griffith v. Shamrock Village, Inc., 94 So.2d 854 (Fla. 1957), upon which the court below relied, is distinguishable. There it was found that the defendant’s complete lack of response to the plaintiffs demand for the promised service was the equivalent of a willful and grossly unreasonable refusal to perform. Here, in contrast, the evidence showed that efforts were made. There was not such a complete want of care as to legally constitute an intentional invasion of the plaintiffs rights.”

8. Plaintiff had also had Yellow Page advertising in the two prior directories and the same application form and contract form was used.

9. Plaintiff was not charged for the advertising which was omitted.

10. The Courts have uniformly upheld the limitation of liability contained in paragraph 4 above quoted. See Neering v. Southern Bell, (M.D. Fla. 1958) 169 Fed.Supp.133, and cases cited therein; Horne v. Southern Bell (CC Dade 1962) 19 Fla.Supp. 142, 144, holding if Plaintiff received the contract and did not disavow it, he is bound; 55 Fla.Jur.2d, Telecommunications, Section 18 and cases cited; Advance Services, Inc. v.

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Related

Baird v. Chesapeake & Potomac Telephone Co.
117 A.2d 873 (Court of Appeals of Maryland, 2001)
Mitchell v. Southwestern Bell Telephone Company
298 S.W.2d 520 (Missouri Court of Appeals, 1957)
Southern Bell Tel. & Tel. Co. v. Hanft
436 So. 2d 40 (Supreme Court of Florida, 1983)
Griffith v. Shamrock Village
94 So. 2d 854 (Supreme Court of Florida, 1957)
Advance Service, Inc. v. General Telephone Co. of Fla.
187 So. 2d 660 (District Court of Appeal of Florida, 1966)
Pilot Industries v. Southern Bell Telephone & Telegraph Co.
495 F. Supp. 356 (D. South Carolina, 1979)
Britt v. Southern Bell Tel. & Tel. Co.
21 Fla. Supp. 72 (Duval County Circuit Court, 1963)
Wright v. State
467 So. 2d 322 (District Court of Appeal of Florida, 1985)

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Bluebook (online)
14 Fla. Supp. 2d 88, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cayer-v-southern-bell-telephone-telegraph-co-flacirct-1985.