Carla Rodgers v. U.S. Bank

CourtCourt of Appeals for the Eighth Circuit
DecidedAugust 5, 2005
Docket04-3000
StatusPublished

This text of Carla Rodgers v. U.S. Bank (Carla Rodgers v. U.S. Bank) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eighth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Carla Rodgers v. U.S. Bank, (8th Cir. 2005).

Opinion

United States Court of Appeals FOR THE EIGHTH CIRCUIT ________________

No. 04-3000 ________________

Carla Rodgers, * * Appellant, * * Appeal from the United States v. * District Court for the * Western District of Missouri. U.S. Bank, N.A., * * Appellee. *

________________

Submitted: April 15, 2005 Filed: August 5, 2005 (corrected August 11, 2005) ________________

Before MELLOY, COLLOTON and GRUENDER, Circuit Judges. ________________

GRUENDER, Circuit Judge.

Carla Rodgers (“Rodgers”) appeals the decision of the district court1 granting summary judgment to U.S. Bank, N.A. (“U.S. Bank”), on her claims of employment discrimination based on race under 42 U.S.C. § 1981, Title VII of the Civil Rights Act of 1964, and the Missouri Human Rights Act. We agree with Rodgers that she established a prima facie case of racial discrimination. However, because we

1 The Honorable Dean Whipple, United States District Judge for the Western District of Missouri. conclude that Rodgers failed to raise a triable question of material fact as to whether U.S. Bank’s legitimate nondiscriminatory reason for her termination was a pretext for discrimination, we affirm the district court.

I. BACKGROUND

Rodgers, an African-American woman, was employed at the Picture Hills Branch of U.S. Bank as a drive-through teller for approximately eleven months in 2002. When Rodgers joined U.S. Bank, she received the employee handbook and attended three days of teller training. The employee handbook contains a number of policies, including U.S. Bank’s policy prohibiting employees from processing transactions on their own accounts and its policy on progressive discipline.2 Rodgers was trained on the proper way to do a “multi” transaction–a type of transaction in which a teller processes a combination of transactions for a customer. She also was trained on the bank’s policy against employees processing transactions on their own accounts.

In November 2002, a suspicious-activity report generated by U.S. Bank’s Loss Prevention Group triggered an investigation into Rodgers’s account activity. Suspicious-activity reports identify transactions where the last name of the customer matches the last name of the employee performing the transaction. The reports are then reviewed and analyzed by loss-prevention analysts in the Employee Fraud Detection Group.

Rodgers’s suspicious-activity report showed that she had processed five transactions on one of her personal bank accounts involving credits of more than

2 The progressive-discipline policy provides for progressive discipline “when appropriate.” It also provides that “[i]n some cases, U.S. Bancorp may determine immediate termination is warranted.” -2- $35,000. Many of the credits appeared to come from CD/IRA or Loan in Process accounts. Rodgers did not have any of these accounts and, as a drive-through teller, never processed transactions on these types of accounts. A subsequent investigation revealed four additional suspicious transactions, including a credit to her account in the amount of $620,003.14. Because there was no paper support for these transactions, they washed out of the system at the end of each day, and Rodgers never tried to remove money from her account while credits were posted there.

A loss-prevention analyst contacted Beth Money, East Region District Manager, and Jan Scaletta, Human Resources Manager, and asked that they follow up on the report. Money and Scaletta passed along the information to Pathe Price, corporate security investigator for U.S. Bank. Price, along with Vickie Gabbert, District Operations Manager, conducted the investigation.

Price and Gabbert interviewed Rodgers as part of their investigation. Rodgers explained that she had used her account number to get out of a multi-transaction when she entered the function accidentally and continued to enter data. Although there are other ways to get out of the multi-transaction function, Rodgers used her account number to “zero out” the transaction. Rodgers further explained that she did not believe there was anything wrong with this procedure because she had been taught the “trick” by a senior teller, Kathy Nichols. Although she offered to show them the mistakes on the keyboard, neither investigator had her do so.

Price and Gabbert did not find Rodgers’s explanation credible for several reasons. First, the multi-transaction function could not be entered in the manner Rodgers described. Rodgers said that she had entered the multi-transaction function accidentally by hitting the enter key twice, but the function can only be entered by hitting another particular key on the keyboard. The investigators also had difficulty locating a corresponding transaction which Rodgers would have zeroed out with the transactions she processed on her account. In addition, several of the transactions

-3- Rodgers processed, such as CDs and loans, were not normally handled by drive- through tellers. There were other suspicious circumstances, including the presence of an overdraft-fee waiver on Rodgers’s account, which was not permitted, and the fact that Rodgers had repeatedly checked her account balance on one of the days on which she processed some of the erroneous transactions.3 Price formed the opinion that Rodgers was testing the bank’s computer system by putting money into her account and seeing if anything would “stick.”

Price and Gabbert reported their findings and opinions to Jennifer Crim, the branch manager. Crim discussed the findings with her manager, Money. Based on the information obtained during the investigation, Money recommended that Rodgers be terminated. Crim agreed with Money’s recommendation because she, like Price and Gabbert, did not find Rodgers’s explanation to be credible. As a result, Crim terminated Rodgers’s employment because she believed the risk associated with the suspicious transactions was too great to allow Rodgers to continue her employment.

The investigators did not interview Nichols because she was on vacation during U.S. Bank’s investigation of Rodgers. However, as a result of Rodgers’s explanation that she had learned from Nichols that she could use her account number to “zero out” a transaction, U.S. Bank conducted a follow-up investigation of Nichols. Nichols had been a teller at U.S. Bank and its predecessors for more than seventeen years. Shortly before the investigation of Rodgers, Nichols had been placed on written “final notice” for violating a U.S. Bank dual-control security policy which prohibits one person

3 Rodgers asserts that the most likely reason for checking her balance the first time that day was to see if her paycheck had been deposited, and the reason for the other times she checked was probably to joke with the other tellers about her large account balance because of the back-out transactions. -4- from having both the key and the combination to a vault.4

The Employee Fraud Detection Group investigated Nichols’s account activity to determine whether she had used her own account number for any transactions. Investigators found one such transaction. However, in contrast to Rodgers’s account activity, they were able to determine how Nichols had gotten to the point where she found it necessary to use her account number and the specific transaction she was attempting to reverse. Additionally, Nichols immediately reversed the transaction on her own account rather than allowing it to wash out at the end of the day. The branch manager found Nichols’s explanation to be credible and did not discipline her.

Rodgers filed a complaint against U.S. Bank alleging that her termination constituted racial discrimination in violation of 42 U.S.C.

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