CARIENE CADENA V. CUSTOMER CONNEXX LLC

CourtCourt of Appeals for the Ninth Circuit
DecidedOctober 24, 2022
Docket21-16522
StatusPublished

This text of CARIENE CADENA V. CUSTOMER CONNEXX LLC (CARIENE CADENA V. CUSTOMER CONNEXX LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the Ninth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
CARIENE CADENA V. CUSTOMER CONNEXX LLC, (9th Cir. 2022).

Opinion

FILED FOR PUBLICATION OCT 24 2022 UNITED STATES COURT OF APPEALS MOLLY C. DWYER, CLERK U.S. COURT OF APPEALS

FOR THE NINTH CIRCUIT

CARIENE CADENA; ANDREW No. 21-16522 GONZALES, on behalf of themselves and all others similarly situated, D.C. No. 2:18-cv-00233-APG-DJA Plaintiffs-Appellants,

v. OPINION

CUSTOMER CONNEXX LLC; JANONE, INC.; DOES, 1 through 50, inclusive,

Defendants-Appellees.

Appeal from the United States District Court for the District of Nevada Andrew P. Gordon, District Judge, Presiding

Argued and Submitted June 14, 2022 San Francisco, California

Before: Jay S. Bybee, Consuelo M. Callahan, and Daniel P. Collins, Circuit Judges.

Opinion by Judge Bybee SUMMARY *

Labor Law

The panel reversed the district court’s summary judgment in favor of defendant Customer Connexx LLC and remanded for further proceedings in a collective action brought under the Fair Labor Standards Act by call center workers.

The workers provided customer service and scheduling to customers over a “soft phone,” operated only through their employer-provided computers. They alleged that their time booting up and shutting down their computers was an integral and indispensable part of their principal duties, making the time compensable under the FLSA, as amended by the Portal-to-Portal Act.

The panel concluded that the district court correctly identified the workers’ principal duties as answering customer phone calls and scheduling appliance pickups. Agreeing with the Tenth Circuit, the panel held that the workers’ duties could not be performed without turning on and booting up their work computers, and having a functioning computer was necessary before the workers could receive calls and schedule appointments. Accordingly, turning on the computers was integral and indispensable to the workers’ duties and was a principal activity under the FLSA. It therefore was compensable.

The panel reversed the district court’s summary judgment on the FLSA claim and remanded to the district court for consideration of whether time spent shutting down computers was compensable, whether the time spent booting up and down the computers was not compensable under the de minimis doctrine, and whether Connexx had no knowledge of the alleged overtime such that it was not in violation of the FLSA’s overtime requirements.

* This summary constitutes no part of the opinion of the court. It has been prepared by court staff for the convenience of the reader. COUNSEL

Joshua D. Buck (argued), Mark R. Thierman, and Leah L. Jones, Thierman Buck LLP, Reno, Nevada, for Plaintiffs-Appellants.

Veronica T. Hunter (argued) and Paul T. Trimmer, Jackson Lewis PC, Las Vegas, Nevada, for Defendants-Appellees.

Frances Y. Ma (argued), Attorney; Rachel Goldberg, Counsel for Appellate Litigation; Jennifer S. Brand, Associate Solicitor; Seema Nanda, Solicitor of Labor; United States Department of Labor, Office of the Solicitor, Washington, D.C.; for Amicus Curiae Secretary of Labor. BYBEE, Circuit Judge:

Plaintiffs-Appellants Cariene Cadena and similarly situated employees

(Appellants) are employed by Customer Connexx LLC (Connexx) to operate a call

center in Las Vegas, Nevada. Appellants’ primary responsibilities are to provide

customer service and scheduling to customers over a “soft phone,” operated only

through their employer-provided computers. We are asked to determine whether

their time booting up and shutting down their computers is an integral and

indispensable part of their principal duties, making the time compensable under the

Fair Labor Standards Act (FLSA), 29 U.S.C. §§ 201–19. The district court granted

summary judgment for Connexx. We reverse and remand for further proceedings.1

I. BACKGROUND

Connexx, a wholly owned subsidiary of JanOne Inc., operates a call center

in Las Vegas, Nevada that provides customer service and scheduling for an

appliance recycling business. Appellants work in-person at the call center in a

variety of hourly-paid, non-exempt positions, including as call center agents whose

primary responsibilities are to provide customer service and scheduling functions

1 Our holding is limited to the facts presented in this case—that is, Appellants using employer-provided computers to perform their duties while working at a central work site. We are not asked to consider, and offer no opinion on, whether the same time would be compensable under the FLSA if Appellants worked remotely or used their personal computers to perform these duties. 2 for customers over the phone.2 Like many employers, Connexx has a policy

prohibiting “off the clock” work and requires hourly employees to record their

actual hours worked each day. Employees clock in and out using a computer-

based timekeeping program, which they must do before accessing other job-

relevant programs. To reach the timekeeping program, employees must awaken or

turn on their computers, log in using a username and password, and open up the

timekeeping system. Appellants are not assigned to a particular computer and they

testified that, depending on the age of the computer and whether the computer was

off or in sleep mode, it would take anywhere from a minute to twenty minutes for

the computer to boot-up so they could clock in. Appellants estimate the average

boot up time is between 6.8 to 12.1 minutes. Connexx allows employees to correct

inaccuracies in their timecards that occur due to technical issues using a “punch

claim form.”

Once clocked in, Appellants load various programs and scripts and confirm

that their phone is connected and ready to accept calls. Connexx agents use a

phone program called “Five9,” an application that operates through employees’

2 Appellants include the two named plaintiffs, Cariene Cadena and Andrew Gonzales, and fifteen opt-in plaintiffs who, after receiving notice of the conditionally certified FLSA collective action, executed consent forms to join the collective action. 3 computers rather than through a physical phone. At the end of their shift,

employees wrap up any calls they are on, close out of job-relevant programs, clock

out, and then log off or shut down their computers.3 Connexx employees gave

varied accounts of how long it took to log off of their computers, ranging from less

than a minute to fifteen minutes, and Appellants estimate it took an average of 4.75

to 7.75 minutes to log off and boot down the computers.

Appellants filed suit in Nevada state court on behalf of themselves and

similarly situated employees alleging violations of the overtime provisions of the

FLSA and Nevada law. They contend that they were not

paid for the time spent booting up their computers prior to clocking in to the

electronic timekeeping system or closing down their computers after clocking out

of the timekeeping program. Defendants removed the case to federal court.

The district court conditionally certified the FLSA collective action and

notice was sent to putative collective action members, resulting in fifteen opt-in

3 Appellants allege that employees were instructed “to make sure that [their] computer[s] [are] completely shut down.” Connexx claims that employees were never instructed to turn off their computers and presented testimony from various employees that it was a personal preference to shut their computer down all the way and that most people would leave after logging out without waiting for the computer to shut down.

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CARIENE CADENA V. CUSTOMER CONNEXX LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/cariene-cadena-v-customer-connexx-llc-ca9-2022.