Butler v. N.E.W. Customer Services Companies, Inc.

74 Va. Cir. 59, 2007 Va. Cir. LEXIS 73
CourtFairfax County Circuit Court
DecidedApril 24, 2007
DocketCase No. CL-2005-3784
StatusPublished

This text of 74 Va. Cir. 59 (Butler v. N.E.W. Customer Services Companies, Inc.) is published on Counsel Stack Legal Research, covering Fairfax County Circuit Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Butler v. N.E.W. Customer Services Companies, Inc., 74 Va. Cir. 59, 2007 Va. Cir. LEXIS 73 (Va. Super. Ct. 2007).

Opinion

BY JUDGE DENNIS J. SMITH

Plaintiff Kristen Butler filed this action for defamation against her former employer, N.E.W. Customer Services Companies, Inc., and her former co-worker, Kirsten Calhoon. On April 7, 2006, Judge Gaylord L. Finch overruled Defendants’ Demurrer, ruling that the alleged statements were statements of fact and therefore supported a cause of action for defamation. Defendants noted their objection to the overruling of the Demurrer. Trial on the merits to a jury commenced on January 8, 2007, and Defendants did not re-raise this objection at any point during the trial. On January 10, 2007, the jury found the statements defamatory and returned a verdict in favor of Plaintiff, awarding her compensatory damages of $50,000 and punitive damages of $150,000. Defendants then filed aMotion for Directed Verdict or in the Alternative for a New Trial. The Court heard oral argument on this motion on March 30, 2007, and took the matter under advisement.

[60]*60In their motion, Defendants argued that the statements represented opinions of the speaker and not provable facts and therefore were not actionable. Defendants have renewed the arguments they made on Demurrer, but have also placed heavy reliance upon the Virginia Supreme Court’s veiy recent decision in Raytheon Technical Services. Co. v. Hyland, 273 Va. 292, 641 S.E.2d 84 (2007). Plaintiff responded that both statements are statements of fact, but, even if they are opinions rather than factual statements, Defendants did not make this objection at the time the case was submitted to the jury and accordingly waived the objection.

In support of their waiver argument, Plaintiff submitted cases which focus on whether a party must object to the admissibility of evidence at the time the opposing party seeks to admit the evidence in question. The Supreme Court of Virginia has routinely stated that “[a]n objection to the admissibility of evidence must be made when the evidence is presented. The objection comes too late if the objecting party remains silent during its presentation and brings the matter to the court’s attention by a motion to strike made after the opposing party has rested.” Kondaurov v. Kerdasha, 270 Va. 356, 364 (2005).

The policy behind this “contemporaneous objection” rule is to allow trial courts to deal with issues as they arise and at the time when the trial courts are most able to dispose of the issues fairly and expeditiously. The Virginia General Assembly adopted this policy in Va. Code § 8.01-384, which states that a party need not malee formal exceptions to a court ruling but that “it shall be sufficient that a party at the time the ruling or order of the court is made or sought, makes known to the court the action which he desires the court to take or his objections to the action of the court and his grounds therefor.” While the statute requires the objecting party to malee his objections contemporaneously with the ruling, it also provides that, once a party has made his objection known to the court, the objection is preserved without further reiteration. Va. Code § 8.01-384.

In Stuarts Draft Shopping Center, L.P. v. S-D Assocs., 251 Va. 483 (1996), the Supreme Court of Virginia reviewed a jury verdict in favor of Defendant S-D Associates, which sold a shopping center to Plaintiff Stuarts Draft. The buyer filed an action against the seller for breach of warranty, and that action was consolidated with the seller’s action to collect on the outstanding balance of the parties’ contract. Prior to trial, the buyer moved for summary judgment on its claim that it did not waive the seller’s breach of warranty. The buyer lost that motion, and the case proceeded to the jury, which found in favor of the seller. On appeal, the seller argued that the buyer’s claim that the evidence was insufficient to show that he waived the seller’s breach of warranty was not preserved for appeal since the buyer did not object [61]*61to the jury instructions on that issue. Writing for the Court, Senior Justice Whiting stated that the Court “reject[ed] the seller’s suggestion that the buyer’s failure to object to jury instructions on the breach-of-warranty issue made it a jury question.” Id. at 491, n. 1. He noted that the buyer submitted the legal issue to the Court in its pre-trial Summary Judgment motion and, under Va. Code § 8.01-384, “the objection need not have been repeated when the issue was submitted to the jury.”

In the unpublished opinion Croxton v. Commonwealth, the Virginia Court of Appeals applied the same interpretation and cited Stuarts Draft for the proposition that, “when an appellant made an objection in a pre-trial motion and the motion was overruled, the objection need not have been repeated when the issue arose during trial in order to preserve it for appeal.” Croxton v. Commonwealth, No. 0382-04-2, 2005 Va. App. LEXIS 166, at *8 (Apr. 26, 2005).

The facts of this case are not materially distinguishable. Defendants objected to the pre-trial legal ruling that the statements were actionable factual statements but did not object again when the statements were submitted to the jury as actionable statements. Under Va. Code § 8.01-384 and the opinion in Stuarts Draft, this does not constitute a waiver of the issue. As Defendants herein took no other actions which would amount to a waiver, I find that Defendants have not waived the objection.

Having determined that Defendants properly preserved their objection, the next issue is whether the objection has merit and requires the Court either to set aside the jury’s verdict for Plaintiff or to order a new trial.

The first statement submitted to the jury in this case was that Plaintiff “had some conflicts with her co-workers because she was not always to work on time and her work style was different from her co-workers.” The first clause is actionable. Whether or not Plaintiff had conflicts with co-workers does not depend upon the speaker’s viewpoint and is a statement of fact. Williams v. Garraghty, 249 Va. 224, 233 (1995). The portion ofthe statement as to Plaintiffs work style is a statement of opinion and therefore not actionable. Accordingly, this statement as a whole can only be submitted to the jury as actionable if it is accompanied by an appropriate limiting instruction that precludes the use of the second portion of the statement as a basis for a defamation judgment.

The second statement submitted to the jury in this case as potentially defamatory was that Ms. Calhoon said that Ms. Butler “seemed to have difficulty with the work hours, and left the company for another job that was more flexible.” In Raytheon, the Supreme Court of Virginia reviewed a statement analogous to the first clause ofthe second statement in this case. In [62]*62doing so, the Court, by Justice Lacy, held that the following statement constituted a non-actionable opinion: “She has received specific feedback from her customers, the Beacon group study, her employees, and her leader on her need to listen and learn from others, yet she has appeared to be unwilling to accept and work with this feedback.” (Emphasis added.) Raytheon, 641 S.E.2d at 92. The Court found that “such ‘unwillingness’ is not stated as a fact, but is instead conveyed from the perspective of the writer, stating that Hyland ‘appeared to be’ unresponsive.” Id.

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Related

Raytheon Technical Services Co. v. Hyland
641 S.E.2d 84 (Supreme Court of Virginia, 2007)
Fuste v. Riverside Healthcare Ass'n, Inc.
575 S.E.2d 858 (Supreme Court of Virginia, 2003)
WJLA-TV. v. Levin
564 S.E.2d 383 (Supreme Court of Virginia, 2002)
Thompson Ex Rel. Thompson v. Skate America, Inc.
540 S.E.2d 123 (Supreme Court of Virginia, 2001)
Chawla v. BurgerBusters, Inc.
499 S.E.2d 829 (Supreme Court of Virginia, 1998)
Stuarts Draft Shopping Center, L.P. v. S-D Associates
468 S.E.2d 885 (Supreme Court of Virginia, 1996)
Williams v. Garraghty
455 S.E.2d 209 (Supreme Court of Virginia, 1995)
Kondaurov v. Kerdasha
619 S.E.2d 457 (Supreme Court of Virginia, 2005)

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Bluebook (online)
74 Va. Cir. 59, 2007 Va. Cir. LEXIS 73, Counsel Stack Legal Research, https://law.counselstack.com/opinion/butler-v-new-customer-services-companies-inc-vaccfairfax-2007.