Burns v. Nature's Best

114 Cal. Rptr. 2d 881, 94 Cal. App. 4th 1203
CourtCalifornia Court of Appeal
DecidedMay 1, 2002
DocketG023339
StatusPublished

This text of 114 Cal. Rptr. 2d 881 (Burns v. Nature's Best) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Burns v. Nature's Best, 114 Cal. Rptr. 2d 881, 94 Cal. App. 4th 1203 (Cal. Ct. App. 2002).

Opinion

114 Cal.Rptr.2d 881 (2001)
94 Cal.App.4th 1203

Charles BURNS, Plaintiff and Appellant,
v.
NATURE'S BEST et al., Defendants and Appellants.

No. G023339.

Court of Appeal, Fourth District, Division Three.

December 28, 2001.
Review Granted May 1, 2002.

*882 Latham & Watkins, Jon D. Anderson, Costa Mesa, Julie V. King, and Neil G. Kenduck, Santa Ana, for Plaintiff and Appellant.

Wood, Bohm & Francis, Lee A. Wood, Bohm, Francis, Kegel & Aguilera and James G. Bohm, Irvine, for Defendants and Appellants.

OPINION

SILLS, P.J.

This case requires us to consider the definition of "confidential communication" under section 632 of California Privacy Act (Pen.Code, § 630 et seq.)[1] Because we determine the trial court incorrectly followed Coulter v. Bank of America (1994) 28 Cal.App.4th 923, 33 Cal.Rptr.2d 766, we reverse the judgment in favor of Charles Burns on his cause of action against Nature's Best and Timothy Groff for secretly recording a telephone conversation and remand for a new trial.

FACTS

Amplicon, Inc. leases computer equipment and software to businesses, using salespersons to contact prospective customers by telephone to determine their needs and arrange leases. In 1992, Nature's Best leased computer software from a subsidiary of Amplicon. A dispute arose over the value of the leased software at the end of the lease term. In August 1995 Amplicon sued Nature's Best for breach of the lease (the Lease Case). Nature's Best cross-complained against Amplicon for unfair business practices.

Nazli Ozen was a new salesperson with Amplicon in September 1995. Unaware of Amplicon's relationship with Nature's Best, Ozen "cold called" Nature's Best and left a message with her standard sales pitch on the voice mail recorder of Nature's Best's controller, Jon Lira. Lira forwarded the voice mail message to Tim Groff, Nature's Best's chief financial officer, who was the person "primarily responsible for looking after Nature's Best's interests" in the lawsuit over the lease dispute with Amplicon.

Groff did not know whether Ozen's call was "an attempt on her behalf to get information about Nature's Best for the company or if they were really truly soliciting." Thinking he might be able to get information supporting Nature's Best's claim of unfair business practices, he pretended he was interested in leasing and engaged in several conversations with Ozen, two of which he tape recorded. The second recorded conversation included Charles Burns, Ozen's sales manager. Both tape recorded conversations took place in Groff's private office, on the speakerphone, with Lira also present. Groff introduced Lira in both conversations, but in neither conversation did he ask Ozen or Burns' permission to tape record. Groff assumed Ozen would have discontinued the conversation if she knew she was being recorded, and he "wanted to see what they would say if they did not know they were being tape recorded...."

After the first conversation, Ozen told Burns that she "had somebody who was interested in obtaining some leasing" and she needed some help on the follow-up call. Like Ozen, Burns was not aware of the prior relationship between Amplicon and *883 Nature's Best. He knew they were being broadcast on a speakerphone and that Lira was present during the conversation, but he saw no need "to confirm that the conversation would be private to just [them] and whoever [sic ] was on the phone." Although he did not particularly care whether anyone other than Groff and Lira overheard the conversation, and he made no effort to limit the conversation to Groff and Lira, he had no reason to expect that someone was overhearing.

Groffs deposition was taken in the Lease Case a few days after the recorded conversation with Burns and Ozen. During the deposition, Groff identified Burns and Ozen as people he thought had treated Nature's Best "unfairly." When asked if the conversation had been recorded, Groff refused to answer, claiming the Fifth Amendment privilege against self-incrimination. Burns found out that the conversation might have been recorded shortly after Groffs deposition. He was "kind of dumbfounded as to why they'd be taping me" because he had no involvement with either the lawsuit or Nature's Best. He was worried about his job and felt Nature's Best was "pitting [him] against [his] employer" and trying to "drive a wedge between [him] and [his] employer."

Nature's Best refused to disclose the taped conversations until January 1997, almost a year and a half after Groffs deposition. During that time, Nature's Best claimed "the tapes had ferreted out the truth, that they could prove using the tapes charges of fraud, misrepresentation, extortion, generally criminal behavior on the part of Chuck and Nazli." Patrick Paddon, the president and majority shareholder of Amplicon, testified, "[T]he charges were hard to believe, but they were serious. They were made by a law firm. They were put forth as if they were true. It did ... cause some concern." When Paddon finally read the transcripts of the conversations, "it relieved [his] mind enormously."

In August 1996, Amplicon and Burns filed a complaint in municipal court for unlawful recording of confidential communications based on Penal Code section 632, subdivision (a) (the Tape Case). They claimed statutory damages of $5,000 for each violation, or three times the amount of actual damages as a result of the wrongful acts. Nature's Best filed a cross-complaint for unfair business practices in the Tape Case. It then moved to consolidate the Lease Case and the Tape Case because they were factually related, claiming it would avoid duplicative discovery, overlapping trials, and inconsistent judgments. Although Amplicon opposed consolidation, the cases were consolidated in April 1997, and the trial court ordered the Tape Case to be tried first before a jury in superior court. The jury returned special verdicts finding that Burns and Ozen had a reasonable expectation of privacy in the telephone conversations, Groff recorded the conversations in violation of the Privacy Act, in doing so he was acting as Nature's Best's agent, and Burns suffered actual damages in the amount of $12,000. Judgment was entered accordingly.

Subsequently, Burns and Amplicon moved to enter a new judgment because Burn's actual damages had not been trebled as required by the Privacy Act. The court entered an award of $10,000 to Amplicon and $25,000 to Burns, limiting his award to the jurisdictional limit of the municipal court. Nature's Best and Groff timely filed their notice of appeal; they later settled with Amplicon and dismissed the appeal against it, leaving their appeal against Burns. Burns filed a cross-appeal, claiming he should have been awarded the full $36,000. Because we reverse the judgment in favor of Burns, his cross-appeal on damages is moot.

*884 DISCUSSION

Nature's Best contends the jury verdict must be reversed because the trial court incorrectly perceived the law underlying the pivotal issue in the case: the definition of "confidential communication" under the Privacy Act. At the status conference several months before trial, the trial court ruled that "confidentiality requires nothing more than the existence of a reasonable expectation by one of the parties that no one is listening in or overhearing the conversation," relying on this court's opinion in Coulter v. Bank of America, supra, 28 Cal.App.4th 923, 33 Cal.Rptr.2d 766.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Sanders v. American Broadcasting Companies
978 P.2d 67 (California Supreme Court, 1999)
Crocker National Bank v. City & County of San Francisco
782 P.2d 278 (California Supreme Court, 1989)
Ribas v. Clark
696 P.2d 637 (California Supreme Court, 1985)
Shulman v. Group W Productions, Inc.
955 P.2d 469 (California Supreme Court, 1998)
Tavernetti v. Superior Court
583 P.2d 737 (California Supreme Court, 1978)
Forest E. Olson, Inc. v. Superior Court
63 Cal. App. 3d 188 (California Court of Appeal, 1976)
O'LASKEY v. Sortino
224 Cal. App. 3d 241 (California Court of Appeal, 1990)
Frio v. Superior Court
203 Cal. App. 3d 1480 (California Court of Appeal, 1988)
People v. Suite
101 Cal. App. 3d 680 (California Court of Appeal, 1980)
Warden v. Kahn
99 Cal. App. 3d 805 (California Court of Appeal, 1979)
People v. Wyrick
77 Cal. App. 3d 903 (California Court of Appeal, 1978)
Coulter v. BANK OF AMERICA NATIONAL TRUST AND SAVINGS ASS'N
28 Cal. App. 4th 923 (California Court of Appeal, 1994)
Kennedy/Jenks Consultants, Inc. v. Superior Court
95 Cal. Rptr. 2d 817 (California Court of Appeal, 2000)
Flanagan v. Flanagan
91 Cal. Rptr. 2d 422 (California Court of Appeal, 2000)
Mesa Forest Products, Inc. v. St. Paul Mercury Insurance
86 Cal. Rptr. 2d 398 (California Court of Appeal, 1999)
California Teachers Ass'n v. San Diego Community College District
621 P.2d 856 (California Supreme Court, 1981)

Cite This Page — Counsel Stack

Bluebook (online)
114 Cal. Rptr. 2d 881, 94 Cal. App. 4th 1203, Counsel Stack Legal Research, https://law.counselstack.com/opinion/burns-v-natures-best-calctapp-2002.