Burdett v. United Parcel Service, Inc.

CourtDistrict Court, N.D. Indiana
DecidedNovember 3, 2021
Docket1:18-cv-00418
StatusUnknown

This text of Burdett v. United Parcel Service, Inc. (Burdett v. United Parcel Service, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Burdett v. United Parcel Service, Inc., (N.D. Ind. 2021).

Opinion

UNITED STATES DISTICT COURT NORTHERN DISTRICT OF INDIANA FORT WAYNE DIVISION

NICOLE M. BURDETT, ) ) Plaintiff, ) ) v. ) Cause No. 1:18-CV-00418-HAB ) UNITED PARCEL SERVICE, INC. ) ) Defendant. )

OPINION AND ORDER

United Parcel Service, Inc. (UPS) refused Plaintiff Nicole Burdett’s (Burdett) request to accommodate her disability by restructuring her sales territory and instead placed her in a six- month job search to find her substitute employment within her medical restrictions. What it did not do was engage in the interactive process to determine whether an accommodation existed that permitted Burdett to perform the essential functions of her position as a senior account executive. While the six-month job search was underway, Burdett’s physician declared her unable to work at all and Burdett requested to be administratively separated from UPS. She then sued for disability and sex discrimination. Now before the Court is UPS’s Motion for Summary Judgment, (ECF No. 66), in which UPS asserts that Burdett cannot sustain her claims. Burdett responded in opposition to the motion (ECF No. 71), to which UPS replied. (ECF No. 77). Because the Court finds that genuine issues of material fact exist as to whether UPS failed to accommodate her disability, that claim survives. Her remaining claims of disparate treatment under the ADA and sex discrimination succumb to summary judgment as does her request for punitive damages. FACTUAL BACKGROUND Burdett was a long-time employee of UPS, having begun her work in 2002 as a part-time supervisor at the UPS facility at the Fort Wayne International Airport in Fort Wayne, Indiana. Throughout the years, she received a series of promotions resulting in her placement as a Senior Account Executive (SAE) at the time of these events. Burdett reported to Area Sales Manager Lee

Stevens (Stevens). As an SAE, Burdett’s duties included “mak[ing] visits to large-spend customers with UPS in a geographic area, manag[ing] the relationship with the building and the drivers.” (Burdett Dep. at 37, ECF No. 72-1). Burdett’s specific job description for the SAE position listed the essential functions as bending, lifting/carrying, stooping/squatting, crouching/kneeling, climbing stairs, walking intermittently throughout the day, and travelling by car or plane. To visit customers, Burdett often drove more than 30-45 minutes and routinely had to walk more than 5,000 steps per day. (Id. at 38). Burdett’s last work date at UPS was June 27, 2016. The next day, Burdett underwent surgery on her right knee and remained on medical leave afterward. (Burdett Dep. at 60). Three weeks later Burdett underwent a second surgery to repair damage she sustained to her surgically

repaired knee during a fall. From late June to mid-December 2016, Burdett received short-term disability benefits. When those benefits expired, Burdett began collecting long-term disability. As implemented through its Human Resources Service Center (HRSC), UPS maintains a policy and procedure for employees to request a reasonable accommodation under the ADA (the Policy). (ECF No. 72-7). Under the Policy, an employee must seek an accommodation by requesting one from the HRSC. The HRSC then provides a packet of forms to the employee to be completed by both the employee and the employee’s treating provider. Once the provider sends the completed paperwork to HRSC, UPS schedules an ADA checklist meeting to review the employee’s request, determine the employee’s restrictions, and identify possible accommodations. (David Eng Dep. at 15-17, ECF No. 68-3). If UPS cannot identify a suitable and available accommodation within the employee’s restrictions, the employee is placed into a “six-month job search.” (Id. at 18). But the Policy does provide that “UPS will always look at your current position first in order to see whether you can be accommodated and still perform the essential functions of

your job.” (ECF No. 72-7 at 2). Additionally, under the Policy when an employee has exhausted a 12-month leave of absence and is placed in the six-month ADA search period, that employee remains an active employee in UPS’s system. However, the employee’s benefits are typically inactive during that time. On April 12, 2017, Burdett requested a job-related accommodation from UPS. (Burdett Dep. at 66). Her treating physician submitted the medical questionnaire provided by HRSC and identified her medical condition as “right knee primary osteoarthritis.” It also listed these restrictions: no standing for long periods, no squatting, no walking more than 5,000 steps, no kneeling, no driving more than 45 minutes, and no carrying or lifting. (Id. at 70 and Exs. 25 and 26 to it).

Burdett’s ADA request was assigned to Area Human Resources Manager, Dave Eng (Eng). On May 12, 2017, Eng conducted the ADA checklist meeting with Burdett.1 Burdett completed parts of an accommodation checklist identifying her restrictions, including: walking more than 5,000 steps per day; traveling more than 45 minutes at a time; kneeling, squatting, lifting, or carrying more than a computer to and from customer locations; and standing for more than 30-40 minutes. (Burdett Dep. at 73-75 and Exh. 28). During that meeting, Burdett requested an adjusted territory of only Fort Wayne or Allen County as an accommodation. Before going on leave,

1HRSC Occupational Health Supervisor, Jurgen Rosner, also attended the meeting telephonically. He does not appear to be a material witness to the events relating to this suit as he is only mentioned once as a participant. Burdett’s territory included Fort Wayne (in Allen County) and Steuben, DeKalb, LaGrange, and Noble Counties. Burdett also requested a reduction in customer visits per day to three from the five or six visits she had made. If these accommodations could not be made, Burdett identified alternative positions she believed she could perform that were within her restrictions, including

business development CPM analyst, finance analyst, and HR. (Id. at 77 and Exh. 28; Eng Dep. at 21-23). After the ADA checklist meeting, Eng consulted Burdett’s area manager, Stevens. Stevens advised Eng that an adjustment to Burdett’s territory could impact the bonus pay of other SAE’s on Burdett’s team. (Eng Dep. at 23-24). As explained by Stevens, members on Burdett’s sales team are paid bonuses based on customer performance and if another member inherited Burdett’s territory and that territory included a customer performing poorly, that member’s bonus pay would be undercut. (Stevens Dep. at 13-15, ECF No. 68-2). Stevens believed that a reduction of Burdett’s territory would unfairly burden other members of her team with larger territories. This view was echoed by Daniel Minesinger (Minesinger), Regional HR Operations Manager and member of the

regional ADA committee, who had concerns about reducing Burdett’s visits when other sales representatives were doing twice that amount. As Eng explained it: I spoke to Lee [Stevens]. He indicated to me that it wasn’t a specific number of required visits per day, that it could range and vary based on the area, the territory. So there was some hesitation both in that group and with Mr. Minesinger and the committee that locking a person into a certain number of visits could be detrimental to the job and/or the role that job plays for the company because there wasn’t a set number of visits, so there could be 12 required in a day or not required, but there could be 12 that – you know, customers that were asking for some attention. There could be one. So to lock in a certain number of visits could be actually detrimental to both the employee and the company if the employee just didn’t have customers asking for support that particular day. At least that was my understanding of those conversations. (Eng Dep. at 35-36).

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Burdett v. United Parcel Service, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/burdett-v-united-parcel-service-inc-innd-2021.