Brooks v. Mayorkas

CourtDistrict Court, District of Columbia
DecidedSeptember 27, 2024
DocketCivil Action No. 2023-0447
StatusPublished

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Bluebook
Brooks v. Mayorkas, (D.D.C. 2024).

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

THERESA BROOKS,

Plaintiff,

v. Case No. 23-cv-00447 (CRC)

ALEJANDRO MAYORKAS,

Defendant.

OPINION AND ORDER

In June 2018, Theresa Brooks, a correspondence analyst in Custom and Border

Protection (“CBP”)’s Business Operations Center, submitted a reasonable accommodation

request to the agency. She reported that she had Post-Traumatic Stress Disorder (“PTSD”) and

requested, among other accommodations, full-time telework. This request was not resolved until

a year later, when it was granted in part and denied in part. In the meantime, Brooks’s

relationships with her supervisors deteriorated. Brooks accused them of harassment and

bullying, which she alleged exacerbated her PTSD. She subsequently made another reasonable

accommodation request for full-time telework and reassignment within CBP, which was denied.

Brooks filed three Equal Employment Opportunity complaints with CBP based on the

delay in resolving her first reasonable accommodation request and her conflicts with

management. After those complaints were resolved in CBP’s favor, first by the agency and then

by the Equal Employment Opportunity Commission (“EEOC”), Brooks brought this pro se

employment discrimination lawsuit against the Secretary of the Department of Homeland

Security, Alejandro Mayorkas, in his official capacity. The government now moves to dismiss

Brooks’s complaint for failure to comply with Federal Rules of Civil Procedure 8(a) and 10(b)

and failure to state a claim for relief under Rule 12(b)(6). Mindful of Brooks’s pro se status, the Court will grant the motion in part and deny it in part. The Court will dismiss, under Rule

12(b)(6), Brooks’s amended complaint to the extent it attempts to raise hostile work

environment, retaliation, and race and sex discrimination claims. Brooks has, however,

adequately pled failure to accommodate under the Rehabilitation Act, so the Court will deny the

government’s motion as to that part of her amended complaint.

I. Background

The Court draws the following background from Brooks’s allegations, contained in her

amended complaint and briefing papers, and facts gleaned from over 200 pages of exhibits that

she attached to her opposition to the government’s motion to dismiss. The Court must accept

these allegations and facts as true at this early stage of the case. See Ho v. Garland, 106 F.4th

47, 50 (D.C. Cir. 2024).

A. Factual Background

During the period relevant to her allegations, Ms. Brooks was a correspondence analyst

in CBP’s Business Operations Center. See ECF No. 2 (Am. Compl.) at 2–3 (page numbers

designated by CM/ECF); ECF No. 9 (Mot. Dismiss) at 3–4. Her primary responsibilities in this

role were receiving, processing, and routing congressional correspondence and reports. See ECF

No. 12 (Opp’n), Ex. 14, at 117 (December 2018 email from Brooks describing her job

responsibilities). As early as February 2018, Brooks was permitted to telework on days she had

therapy appointments. See id., Ex. 10, at 101–04 (February 2018 telework program agreement).

In June 2018, Brooks submitted a reasonable accommodation request. Id., Ex. 2, at 29

(June 2018 reasonable accommodation request). She reported that she had PTSD and requested,

among other things, full-time telework, a flexible work schedule that would allow her to work

more than eight hours one day and less than eight hours another, and permission to call her

2 therapist from a quiet space in the office during the workday should a triggering situation arise.

See id.; id., Ex. 11, at 108 (letter from Mary Beth Williams, Ph.D., LCSW, supplementing June

2018 reasonable accommodation request). In July 2018, Brooks provided CBP with additional

documentation from her psychiatrist, Dr. Wesley Dickerson, to support this request. See id., Ex.

6, at 80 (July 2018 letter from Dr. Dickerson in support of Brooks’s reasonable accommodation

request); id., Ex. 7, at 83–85 (June 2019 response to June 2018 reasonable accommodation

request acknowledging July 2018 receipt of Dr. Dickerson’s letter).

Brooks’s reasonable accommodation request was not resolved for a year. See id., Ex. 7,

at 83–85. While it remained pending, Brooks, her union chapter president, and her therapist

repeatedly contacted CBP management about its status. See, e.g., id., Ex. 3, at 34 (June 2018

letter from union chapter president); id., Ex. 6, at 57–59 (February 2019 emails from Brooks to

her first-line supervisor and reasonable accommodation coordinator); id., Ex. 16, at 81 (March

2019 letter from Williams). In this correspondence, management acknowledged CBP’s general

policy of resolving accommodation requests within fifteen days. See id., Ex. 3, at 34 (June 2018

response from Brooks’s former supervisor to union chapter president stating that “[she]

believe[d] [she] ha[d] 15 days”); id., Ex. 5, at 50 (July 2018 email from former supervisor to

CBP Reasonable Accommodation Coordinator asking for guidance on next steps because “[w]e

are way past the 15 day requirement”); id., Ex. 9, at 92–93 (CBP Reasonable Accommodation

Procedures).

During that same period, Brooks complained to the agency about her first-line supervisor,

Carol Gladden. She reported that she and Ms. Gladden were having communication issues, and

that the animosity between them triggered her PTSD. See, e.g., id., Ex. 14, at 116–20

(December 2018 email exchanges between Brooks and various CBP Deputy Executive

3 Directors). Brooks further asserted that Gladden was interfering with her existing telework

arrangement. Id. at 120. For example, Gladden asked Brooks to clock in and out while

teleworking, even though this reporting was not generally required. See id., Ex. 22, at 157–61

(January 2020 emails between Gladden and Brooks). Brooks and management discussed the

possibility of her lateral transfer. Id., Ex. 14, at 116–18.

Brooks’s reasonable accommodation request was finally resolved in June 2019. Id., Ex.

7, at 83–85. CBP granted some of her requested accommodations, including telework on

Tuesdays, Wednesdays, and Thursdays, but denied others, including telework on Mondays and

Fridays and the ability to “flex” hours between days of the week. Id. at 84. CBP explained that

Brooks was the sole correspondence analyst in her office, and certain of her job responsibilities

required her to be onsite at specific times. Id. at 83–84.

In July 2019, Brooks filed her first Equal Employment Opportunity (“EEO”) complaint

with CBP (Case No. 12190-2019), in which she alleged discrimination based on race, color, age,

and disability, as well as retaliation for her prior EEO activity. Id., Ex. 18, at 133–40 (Case No.

12190-2019 EEO counselor’s report). She grounded these claims on the delay in resolving her

June 2018 reasonable accommodation request, as well as Gladden’s alleged harassment. See id.

She requested a lateral transfer and other forms of relief. Id. at 136.

In January 2020, Brooks submitted another reasonable accommodation request seeking

full-time telework and reassignment within CBP. Id., Ex. 20, at 145 (January 2020 reasonable

accommodation request). That month, Brooks received an email from Daniel Mattina, a higher-

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