Brooks v. Mayorkas

District Court, District of Columbia·Decided September 27, 2024·No. Civil Action No. 2023-0447·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

THERESA BROOKS, Plaintiff,

v. Case No. 23-cv-00447 (CRC)

ALEJANDRO MAYORKAS, Defendant.

OPINION AND ORDER

In June 2018, Theresa Brooks, a correspondence analyst in Custom and Border Protection (“CBP”)’s Business Operations Center, submitted a reasonable accommodation request to the agency. She reported that she had Post-Traumatic Stress Disorder (“PTSD”) and requested, among other accommodations, full-time telework. This request was not resolved until a year later, when it was granted in part and denied in part. In the meantime, Brooks’s relationships with her supervisors deteriorated. Brooks accused them of harassment and bullying, which she alleged exacerbated her PTSD. She subsequently made another reasonable accommodation request for full-time telework and reassignment within CBP, which was denied.

Brooks filed three Equal Employment Opportunity complaints with CBP based on the delay in resolving her first reasonable accommodation request and her conflicts with management. After those complaints were resolved in CBP’s favor, first by the agency and then by the Equal Employment Opportunity Commission (“EEOC”), Brooks brought this pro se employment discrimination lawsuit against the Secretary of the Department of Homeland Security, Alejandro Mayorkas, in his official capacity. The government now moves to dismiss Brooks’s complaint for failure to comply with Federal Rules of Civil Procedure 8(a) and 10(b) and failure to state a claim for relief under Rule 12(b)(6). Mindful of Brooks’s pro se status, the

Court will grant the motion in part and deny it in part. The Court will dismiss, under Rule 12(b)(6), Brooks’s amended complaint to the extent it attempts to raise hostile work environment, retaliation, and race and sex discrimination claims. Brooks has, however, adequately pled failure to accommodate under the Rehabilitation Act, so the Court will deny the government’s motion as to that part of her amended complaint. I. Background The Court draws the following background from Brooks’s allegations, contained in her amended complaint and briefing papers, and facts gleaned from over 200 pages of exhibits that she attached to her opposition to the government’s motion to dismiss. The Court must accept these allegations and facts as true at this early stage of the case. See Ho v. Garland, 106 F.4th 47, 50 (D.C. Cir. 2024).

A. Factual Background During the period relevant to her allegations, Ms. Brooks was a correspondence analyst in CBP’s Business Operations Center. See ECF No. 2 (Am. Compl.) at 2–3 (page numbers designated by CM/ECF); ECF No. 9 (Mot. Dismiss) at 3–4. Her primary responsibilities in this role were receiving, processing, and routing congressional correspondence and reports. See ECF No. 12 (Opp’n), Ex. 14, at 117 (December 2018 email from Brooks describing her job responsibilities). As early as February 2018, Brooks was permitted to telework on days she had therapy appointments. See id., Ex. 10, at 101–04 (February 2018 telework program agreement).

In June 2018, Brooks submitted a reasonable accommodation request. Id., Ex. 2, at 29 (June 2018 reasonable accommodation request). She reported that she had PTSD and requested, among other things, full-time telework, a flexible work schedule that would allow her to work more than eight hours one day and less than eight hours another, and permission to call her

therapist from a quiet space in the office during the workday should a triggering situation arise. See id.; id., Ex. 11, at 108 (letter from Mary Beth Williams, Ph.D., LCSW, supplementing June 2018 reasonable accommodation request). In July 2018, Brooks provided CBP with additional documentation from her psychiatrist, Dr. Wesley Dickerson, to support this request. See id., Ex. 6, at 80 (July 2018 letter from Dr. Dickerson in support of Brooks’s reasonable accommodation request); id., Ex. 7, at 83–85 (June 2019 response to June 2018 reasonable accommodation request acknowledging July 2018 receipt of Dr. Dickerson’s letter).

Brooks’s reasonable accommodation request was not resolved for a year. See id., Ex. 7, at 83–85. While it remained pending, Brooks, her union chapter president, and her therapist repeatedly contacted CBP management about its status. See, e.g., id., Ex. 3, at 34 (June 2018 letter from union chapter president); id., Ex. 6, at 57–59 (February 2019 emails from Brooks to her first-line supervisor and reasonable accommodation coordinator); id., Ex. 16, at 81 (March 2019 letter from Williams). In this correspondence, management acknowledged CBP’s general policy of resolving accommodation requests within fifteen days. See id., Ex. 3, at 34 (June 2018 response from Brooks’s former supervisor to union chapter president stating that “[she] believe[d] [she] ha[d] 15 days”); id., Ex. 5, at 50 (July 2018 email from former supervisor to CBP Reasonable Accommodation Coordinator asking for guidance on next steps because “[w]e are way past the 15 day requirement”); id., Ex. 9, at 92–93 (CBP Reasonable Accommodation Procedures).

During that same period, Brooks complained to the agency about her first-line supervisor, Carol Gladden. She reported that she and Ms. Gladden were having communication issues, and that the animosity between them triggered her PTSD. See, e.g., id., Ex. 14, at 116–20 (December 2018 email exchanges between Brooks and various CBP Deputy Executive

Directors). Brooks further asserted that Gladden was interfering with her existing telework arrangement. Id. at 120. For example, Gladden asked Brooks to clock in and out while teleworking, even though this reporting was not generally required. See id., Ex. 22, at 157–61 (January 2020 emails between Gladden and Brooks). Brooks and management discussed the possibility of her lateral transfer. Id., Ex. 14, at 116–18.

Brooks’s reasonable accommodation request was finally resolved in June 2019. Id., Ex.

7, at 83–85. CBP granted some of her requested accommodations, including telework on Tuesdays, Wednesdays, and Thursdays, but denied others, including telework on Mondays and Fridays and the ability to “flex” hours between days of the week. Id. at 84. CBP explained that Brooks was the sole correspondence analyst in her office, and certain of her job responsibilities required her to be onsite at specific times. Id. at 83–84.

In July 2019, Brooks filed her first Equal Employment Opportunity (“EEO”) complaint with CBP (Case No. 12190-2019), in which she alleged discrimination based on race, color, age, and disability, as well as retaliation for her prior EEO activity. Id., Ex. 18, at 133–40 (Case No. 12190-2019 EEO counselor’s report). She grounded these claims on the delay in resolving her June 2018 reasonable accommodation request, as well as Gladden’s alleged harassment. See id. She requested a lateral transfer and other forms of relief. Id. at 136.

In January 2020, Brooks submitted another reasonable accommodation request seeking full-time telework and reassignment within CBP. Id., Ex. 20, at 145 (January 2020 reasonable accommodation request). That month, Brooks received an email from Daniel Mattina, a higher- up in her chain of command, offering her a lateral reassignment “with the understanding” that, in exchange, she would “drop [her] [2019] EEO complaint regarding alleged harassment for which

[her] sought remedy [was] reassignment.” Id., Ex. 23, at 180. By February, this position was no longer available. See id., Ex. 23, at 168 (February 2020 email to Brooks from EEO counselor).

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