BESSEMER SYSTEM FEDERAL CREDIT UNION v. FISERV SOLUTIONS, LLC

CourtDistrict Court, W.D. Pennsylvania
DecidedSeptember 15, 2021
Docket2:19-cv-00624
StatusUnknown

This text of BESSEMER SYSTEM FEDERAL CREDIT UNION v. FISERV SOLUTIONS, LLC (BESSEMER SYSTEM FEDERAL CREDIT UNION v. FISERV SOLUTIONS, LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
BESSEMER SYSTEM FEDERAL CREDIT UNION v. FISERV SOLUTIONS, LLC, (W.D. Pa. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF PENNSYLVANIA

BESSEMER SYSTEM FEDERAL CREDIT ) UNION, on behalf of itself and members, ) ) 2:19-cv-00624-RJC

) Plaintiff, )

) Judge Robert J. Colville vs. )

) FISERV SOLUTIONS, LLC and FISERV, ) INC., ) ) Defendants. ) )

MEMORANDUM OPINION Robert J. Colville, United States District Judge Before the Court is the Motion to Dismiss Counterclaims (ECF No. 92) filed by Plaintiff/Counterclaim-Defendant Bessemer System Federal Credit Union (“Bessemer”). Bessemer seeks dismissal, pursuant to Fed. R. Civ. P. 12(b)(6), of the Counterclaims set forth by Defendant/Counterclaimant Fiserv Solutions, LLC, f/k/a Fiserv Solutions, Inc. (“Fiserv Solutions”) in the operative “First Amended Answer and Affirmative Defenses to Second Amended Complaint and Counterclaims” (ECF No. 88).1 The Court has jurisdiction in this matter pursuant to 28 U.S.C. § 1332(a). Bessemer’s Motion has been fully briefed, and is ripe for disposition.

1 While ECF No. 88 was filed by Fiserv Solutions and co-Defendant Fiserv, Inc. (“Fiserv, Inc.”) (collectively, “Defendants”), only Fiserv Solutions asserts Counterclaims in this matter. I. Factual Background & Procedural History A comprehensive factual background of this case was set forth in this Court’s July 14, 2020 Opinion (ECF No. 69) in this matter, which addressed a Motion to Dismiss (ECF No. 52) that had been filed by Defendants with respect to Bessemer’s operative Second Amended Complaint (ECF No. 48) (“Complaint”). In the interest of judicial economy, the Court sets forth below the facts

alleged in the Complaint largely verbatim to its summary of such facts in the July 14, 2020 Opinion, but notes that: (1) certain of Bessemer’s claims related to such allegations were dismissed by way of the Order of Court (ECF No. 70) accompanying the Court’s Opinion; (2) the Court has omitted allegations and averments set forth in the Complaint that are not relevant herein from its summary and has supplemented its summary with additional allegations and averments from the Complaint that are relevant herein; and (3) Defendants have denied many of the below allegations.2 In its Complaint, Bessemer sets forth the following allegations: Bessemer is a member-owned, federally chartered not-for-profit credit union. Compl. ¶ 10, ECF No. 48. Bessemer provides financial services to its more than 4,000 members. Id. at ¶

11. Defendants provide technology solutions to credit unions, banks, and other financial services providers. Id. at ¶ 20. Bessemer and Fiserv Solutions were parties to the Master Agreement, pursuant to which Defendants provided services and products to Bessemer.3 Id. at ¶ 26.

2 The Court further notes that references to “Fiserv” in the factual background set forth in the July 14, 2020 Opinion’s summary of Bessemer’s allegations in the Complaint have been replaced with “Defendants.” As the Court explained in the July 14, 2020 Opinion: “[Bessemer’s] Complaint refers to the two Fiserv entities[, i.e. Fiserv Solutions and Fiserv, Inc.] collectively as ‘Fiserv,’ and most of the allegations in the Complaint are assertions regarding the collective Fiserv. The Court notes that the contract at issue in this case, the Master Agreement, was executed by only Fiserv Solutions and [Bessemer].” Op. 1 n.1, ECF No. 69. While it is only Fiserv Solutions’ Counterclaims that are at issue in this Memorandum Opinion, and while the Court referred to the Defendants collectively as “Fiserv” in the July 14, 2020 Opinion, the Court now refers to Defendants collectively as “Defendants” due to the parties’ sometimes (at least seemingly) loose reference to “Fiserv” as both an individual entity at times and as a collective at times in briefing and pleadings in this matter. 3 The Master Agreement is attached to Bessemer’s Complaint (ECF No. 48) as Exhibit 2. For ease of reference, the Court will cite to the document as “Master Agreement.” Defendants provided account processing services to Bessemer, including a core processing system referred to as “Charlotte.” Id. at ¶ 21. Core processing systems process and record all financial transactions for a financial institution. Id. Defendants also hosted Bessemer’s online banking website, “Virtual Branch,” through which Defendants processed Bessemer members’ online account transactions. Id. at ¶ 22.

Prior to entering into the Master Agreement, Defendants represented to Bessemer, by way of a February 27, 2012 email, that the Virtual Branch online banking website satisfied Federal Financial Institutions Examination Council (“FFIEC”) requirements despite the fact that Virtual Branch did not satisfy these requirements. Compl. ¶ 29-33, ECF No. 48. Despite several representations and advertisements asserting that Defendants’ services were of a certain quality, as well as secure and private, Defendants’ performance was purportedly not in accordance with such representations or the Master Agreement. Id. at ¶¶ 34-43. Defendants implemented lax and weak security controls to protect the accounts and valuable confidential information of Bessemer’s members, and Defendants were put on notice on several occasions such that Defendants knew that

their security measures were insufficient. Id. at ¶¶ 47-79. Defendants suffered a security breach in 2016 which caused Defendants to provide confidential Bessemer member information to another financial institution. Id. at ¶ 48, ECF No. 48. Defendants also placed the wrong return address on biannual account verifications in 2017. Id. at ¶ 49. Defendants ceased installing and updating antivirus software on Bessemer’s systems at some point without explanation. Id. at ¶ 50. Despite being aware of the aforementioned security lapses, and despite receiving notice from Bessemer, other customers, and the media that Defendants’ security measures were inadequate, Defendants only took action to remedy their security deficiencies after receiving negative press coverage. Id. at ¶¶ 47-79. Defendants’ attempts to fortify their security after receiving notice of its security deficiencies were also purportedly ineffective and deficient. Id. at ¶¶ 64-65; 78. In July 2018, Defendants falsely represented to Bessemer that a member’s account had been closed and made changes to that member’s account, temporarily depriving the member of dividends and access to the member’s account. Compl. ¶ 88, ECF No. 48. On several occasions,

Defendants’ system provided inaccurate and falsified loan information and documents to Bessemer and its members. Id. at ¶¶ 90-96. Despite being aware of problems with their system which caused these inaccuracies, Defendants did not take action to remedy these problems. Id. at ¶¶ 93-94, 98. Defendants’ account processing system suffered from a number of bugs and defects which resulted in, inter alia, Bessemer’s and its members’ inability to access account processing services, system crashes and errors, latency in the account processing services, errors in the information reported by Defendants’ system, and failure to perform the necessary services which the system was supposed to provide. Compl. ¶¶ 99-115, ECF No. 48. Defendants repeatedly issued erroneous invoices to Bessemer that contained incorrect balances and also charged for services that did not

function properly or that Bessemer had asked Defendants to cease providing. Id. at ¶ 128. Defendants represented that certain hardware upgrades would remedy the issues Bessemer was experiencing with Defendants’ system. Id. at ¶¶ 129-131. Bessemer made the recommended upgrades, but such upgrades did not remedy the issues Bessemer was experiencing with respect to Defendants’ system. Id.

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Bluebook (online)
BESSEMER SYSTEM FEDERAL CREDIT UNION v. FISERV SOLUTIONS, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/bessemer-system-federal-credit-union-v-fiserv-solutions-llc-pawd-2021.