Benanav v. Healthy Paws Pet Insurance LLC

CourtDistrict Court, W.D. Washington
DecidedSeptember 23, 2021
Docket2:20-cv-00421
StatusUnknown

This text of Benanav v. Healthy Paws Pet Insurance LLC (Benanav v. Healthy Paws Pet Insurance LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Benanav v. Healthy Paws Pet Insurance LLC, (W.D. Wash. 2021).

Opinion

7 UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF WASHINGTON 8 AT SEATTLE 9 STEVEN BENANAV, et al., on behalf of CASE NO. C20-421-RSM themselves and all others similarly situated, 10

ORDER GRANTING IN PART AND Plaintiffs, 11 DENYING IN PART DEFENDANT v. HEALTHY PAWS’ MOTION TO DISMISS 12 AND DENYING DEFENDANT’S MOTION HEALTHY PAWS PET INSURANCE, LLC, TO STRIKE

13 Defendant. 14 15 I. INTRODUCTION 16 This matter comes before the Court on Defendant Healthy Paws Pet Insurance, LLC 17 (“Healthy Paws”)’s Motion to Dismiss Plaintiffs’ Second Amended Class Action Complaint. Dkt. 18 #49. Healthy Paws has separately moved to strike Plaintiffs’ nationwide class allegations. Dkt. 19 #52. Plaintiffs oppose both motions. Dkts. #55, 56. Parties have requested oral argument on both 20 motions, but the Court finds oral argument unnecessary to resolve the relevant issues. Having 21 reviewed Defendant’s Motions, Plaintiff’s Responses, Defendant’s Replies, and the remainder of 22 the record, the Court ORDERS that Defendant Healthy Paws’ Motion to Dismiss is GRANTED 23 IN PART AND DENIED IN PART, and its Motion to Strike is DENIED. 24 ORDER GRANTING IN PART AND DENYING IN PART 1 II. BACKGROUND 2 A. Factual Background 3 A full background of this case is not necessary given the Court’s previous orders in this 4 matter. See Dkt. #42. Plaintiffs Steven Benanav, Bryan Gage, Monica Kowalski, Lindsay Purvey,

5 Stephanie Caughlin and Katherine Thomas bring this class action complaint against Defendant 6 Healthy Paws, a company that markets and administers pet insurance policies to consumers on 7 behalf of insurance companies. Dkt. #45 at ¶¶ 1-2. The insurance companies underwriting the 8 policies advertised and administered by Healthy Paws are Markel American Insurance Company 9 (“Markel”), ACE American Insurance Company (“ACE”), Indemnity Insurance Company of 10 North America (“Indemnity”), and Westchester Fire Insurance Company (“Westchester”), which 11 are subsidiaries of parent company CHUBB Ltd. (“CHUBB”). Id. at ¶¶ 3-5. Pursuant to a General 12 Agency Agreement dated October 1, 2012 between Healthy Paws and the insurance companies, 13 Healthy Paws is responsible for selling and administering the policies through advertising, website 14 development, policy quoting, issuance, servicing, and claims adjudication.

15 Between 2011 and 2017, Plaintiffs purchased pet insurance policies through Healthy Paws. 16 Id. at ¶¶ 15-20. At the time Plaintiffs purchased their policies, they were not made aware that 17 Healthy Paws increased the policy premiums each year due to their pets’ age. Mr. Benanav claims 18 that his premiums for his pet Mali increased by over 200% between 2013 and 2020, starting with 19 a $33.85 monthly premium in January 2013 to his current payment of $104.50 in 2020. Id. at ¶¶ 20 89-93. Ms. Thomas purchased insurance in July 2014, and her monthly premiums increased from 21 $40.61 in 2014 to $54.53 in 2020. Id. at ¶¶ 111-112. Ms. Kowalski purchased her policy in 2011 22 for her dogs Lola, Olive and Jenks. Id. at ¶¶ 121. Jenks passed away in 2015, but Ms. Kowalski’s 23 premiums for Lola and Olive increased from $25.41 and $31.44 per month in 2011 to $69.18 and

24 ORDER GRANTING IN PART AND DENYING IN PART 1 $86.36 in 2020. Id. at ¶ 129. Mr. Gage purchased a policy in 2017 for his dog, Woodhouse, and 2 the monthly premium increased by over 97% from 42.56 per month in 2017 to $84.13 in 2020. Id. 3 at ¶¶ 140-141. Similarly, Ms. Purvey’s monthly premiums for her dog, Toby, increased from 4 $46.32 in 2013 to $143.11 in 2021, while Ms. Caughlin’s premiums for her dog, Penny, increased

5 from $40.56 in 2015 to $91 in 2020, at which point she cancelled her policy. Id. at ¶¶ 152-158; 6 165-167. Plaintiffs claim that had they known the monthly premiums would drastically increase 7 as their pets aged, they never would have signed up for the policies. 8 Plaintiffs allege that Healthy Paws misrepresented the basis for changes to a policyowner’s 9 monthly premiums. This alleged misrepresentation is contained in (1) the insurance policy, (2) a 10 sample policy document posted on Healthy Paws’ website (“the Sample Policy”); and (3) a 11 “Frequently Asked Questions” page on Healthy Paws’ website (“the FAQ page”). Id. at ¶¶ 44-54. 12 Each of Plaintiffs’ policies contains the same language under paragraph I(5): 13 MONTHLY PREMIUM: Your monthly premium is set forth on your declarations page. Monthly premiums may change for all 14 policyholders to reflect changes in the costs of veterinary medicine. We will notify you at least sixty (60) days in advance of such 15 change.

16 Id. at ¶ 52 (emphasis added). Plaintiffs contend that these statements misled them to believe that 17 their premium would only increase as the costs of veterinary medicine increased. Id. at ¶ 6. The 18 Sample Policy repeats the same language stating that policy premiums may change “to reflect 19 changes in the costs of veterinary medicine.” Id. at ¶ 50. 20 Furthermore, when Plaintiff Kowalski signed up for her policy in 2011, Healthy Paws 21 stated the following on its FAQ Page: 22 Will my premiums increase over the life of my pet? Due to the increasing cost of new technology and advances in 23 veterinary care, your rates will increase slightly each year. These 24 ORDER GRANTING IN PART AND DENYING IN PART 1 slight increases provide you the opportunity to offer your pet the best medical and diagnostic options available today. Keep in mind 2 your rates will never go up to due to making claims. And all pet insurance companies, no matter how they try to market their 3 benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. 4 Id. at ¶ 45 (emphases added). Healthy Paws posted a similar statement on its FAQ Page when 5 Plaintiffs Benanav and Thomas purchased their policies in 2012 and 2014, respectively: 6 Will my premiums increase over the life of my pet? 7 Due to the increasing cost of new technology and advances in veterinary care, your rates will increase slightly each year. Our plan 8 has factored the expected increase in the cost of veterinary care into your rates so that the annual premium increases are manageable. 9 These manageable annual increases provide you the opportunity to offer your pet the best medical and diagnostic options available 10 today. Rest assured, we will never penalize you with higher rates for 11 making claims. It’s not your fault your pet is unlucky! All pet insurance companies, no matter how they market their benefits, will 12 raise rates periodically to keep up with the rapidly rising cost of veterinary care. 13 Id. at ¶ 46 (emphases added). As of the date Plaintiffs filed this Second Amended Complaint, the 14 FAQ Page stated the following: 15 Will my premiums increase over the life of my pet? 16 Due to the increasing cost of new technology and advances in veterinary care, your rates will likely increase to align with the 17 claim payouts of each state. These annual increases provide you the opportunity to offer your pet the best medical and diagnostic options 18 available today. Premium increases are not based on claim submissions. 19 Additional Actions Affecting Premiums 20  Change of address  Adding or removing pet(s) 21  Changing coverage options (reimbursement or deductible levels) 22  Transfer of account ownership (if applied to new address)

23 24 ORDER GRANTING IN PART AND DENYING IN PART 1 For additional information please click here to see policy specific provisions related to this FAQ. 2 Id. at ¶ 48 (emphases added). 3 Plaintiffs contend that notwithstanding Healthy Paws’ representations to the contrary, their 4 monthly pet insurance premiums have increased based on factors besides changes in the cost of 5 veterinary medicine, such as the pet’s age. Id. at ¶ 55.

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Benanav v. Healthy Paws Pet Insurance LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/benanav-v-healthy-paws-pet-insurance-llc-wawd-2021.