Balschmiter v. TD Auto Finance LLC

303 F.R.D. 508, 90 Fed. R. Serv. 3d 52, 2014 U.S. Dist. LEXIS 163771, 2014 WL 6611008
CourtDistrict Court, E.D. Wisconsin
DecidedNovember 20, 2014
DocketCase No. 13-CV-1186-JPS
StatusPublished
Cited by9 cases

This text of 303 F.R.D. 508 (Balschmiter v. TD Auto Finance LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. Wisconsin primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Balschmiter v. TD Auto Finance LLC, 303 F.R.D. 508, 90 Fed. R. Serv. 3d 52, 2014 U.S. Dist. LEXIS 163771, 2014 WL 6611008 (E.D. Wis. 2014).

Opinion

ORDER

J.P. STADTMUELLER, District Judge.

The plaintiff, Amanda Balschmiter (“Bal-schmiter”), filed a putative class action complaint against TD Auto Finance LLC (“TDAF”), alleging that, as a non-customer of TDAF, the auto-dialed debt-collection calls TDAF placed to her cell phone1—and, presumably, to the cell phones of other non-customers—violated the Telephone Consumer Protection Act of 1991 (“TCPA”), 47 U.S.C. § 227. (Docket # 1).

Balschmiter filed a motion for class certification, pursuant to Federal Rule of Civil Procedure 23, on July 18, 2014. (Docket #31, #36). Balschmiter seeks to certify a class consisting of:

All persons within the United States who, on or after October 21, 2009, received a non-emergency telephone call from or on behalf of TDAF to a cellular telephone through the use of an automatic telephone dialing system or an artificial or prerecorded voice, who did not have a contractual relationship with TDAF.

(Docket # 36 at 12).

Specifically, the plaintiff requests certification under Rule 23(b)(3) and 23(b)(2) or “certifying the equitable portion ... of the case under Rule 23(b)(2) and the damages portion of the case under Rule 23(b)(3).” (Docket #36 at 26). The plaintiff requests, in the alternative (if certification under Rule 23(b) is inappropriate), that an “issues class” be certified under Rule 23(c)(4). Id. at 27. TDAF filed a brief in opposition on August 29, 2014. (Docket # 47). On September 22, 2014, Balschmiter filed a reply to TDAF’s brief in opposition (Docket #56) and her objections to the expert testimony of Dr. Debra J. Aron (“Dr. Aron”). (Docket # 54). TDAF replied to the plaintiffs objection to Dr. Aron’s testimony on October 7, 2014. (Docket # 58). The Court will now address the plaintiffs motion for class certification.

[511]*5111. BACKGROUND2

1.1 Alleged TCPA Violations Against the Plaintiff

In April 2012, the plaintiffs boyfriend, Victor Loshek (“Loshek”), purchased a used ear; Loshek’s loan was serviced by TDAF and he was the only signatory on the loan. Loshek went into default on the loan in July 2012. In 2012 and 2013, Balschmiter called TDAF on Loshek’s behalf to make payments on the loan, inquire about due dates, etc.;3 Bal-schmiter did so to assist Loshek while he was at work.

The plaintiff, after making calls to TDAF on Loshek’s behalf, began to receive autod-ialed debt-collection calls from TDAF regarding Loshek’s loan. The parties dispute whether the plaintiff gave prior express consent—or could give prior express consent, for that matter—to receive these types of calls during her conversations with TDAF. TDAF’s account notes for Loshek “reflect that Plaintiff acted on Loshek’s behalf and was designated as a ‘contact approved’ non-customer, meaning that both Plaintiff and Loshek authorized TDAF to speak with Plaintiff regarding the Loshek account.” (Docket #47 at 11). TDAF’s records also indicate that, at least for one particular number, the plaintiff gave consent to be called by TDAF at that number, and then revoked consent at a later date. Nevertheless, the plaintiff eventually changed her number in an attempt to avoid future calls, apparently to no avail.

1.2 TDAF’s Debt-Collection Practices

TDAF uses a customer account servicing system (“CASS”) to keep track of “a host of information about its relationship with its customers, including contact information, ... payment history, notes memorializing contacts with the customer, and dialing fields to list telephone numbers associated with the account.” (Docket # 47 at 13). Initially, the CASS fields are populated with information provided by customers on their credit applications. However, the fields are often updated with newer information when customer service representatives speak with customers or “contact approved” individuals.

Germane to the case at hand, the CASS has six dialer fields for telephone numbers— “Tl” through “T6”—which hold the borrower’s home, work, and cellular numbers (“Tl” to “T3”) and the co-borrower’s (if there is one) home, work, and cellular numbers (“T4” to “T6”). When autodialing customers for debt-collection, the CASS can only access the numbers in these fields. The plaintiff alleges that according to TDAF’s own policy, non-customer telephone numbers should never be entered into the autodialer fields. Those numbers may only be dialed manually, and are typically listed in the account notes.

As TDAF describes it, “contact approved” individuals—those who were noncustomers but consented to phone calls from TDAF— could end up in autodialer fields: “when TDAF identified a new number associated with an account—from a borrower, co-borrower, or contact approved—TDAF’s policy required the customer service representative to manually dial the number to obtain consent to call that number before the number was placed in an autodialed field.” (Docket # 47 at 13). Further, a “contact approved” individual’s consent is supposedly noted in the account notes of CASS, as well as the customer service representative’s decision to move their number into one of the autodialer fields. An individual may revoke consent, according to TDAF (and its policy), whereby the number is removed from the autodialer fields.

TDAF states that in addition to its policies regarding autodialing, it “maintains quality [512]*512assurance and control processes designed to monitor customer service representatives’ compliance with these and other policies.” (Docket # 47 at 14). However, much of this auditing was related to the quality of their employees’ interactions with customers; compliance with its cell phone policy was grouped in with those other customer service metrics and was not independently audited before October 2013. See id. (“Though TDAF initially grouped together cell phone compliance data with a range of other policy data, as of October 2013 TDAF began to document and review cell phone compliance data separately.”). The plaintiff points out that this change in policy—monitoring cell phone compliance separately—began in the same month that this case was filed.

The parties dispute, not surprisingly, how compliant TDAF was with its own policies for handling cell phone numbers during the class period. Compare (Docket # 36 at 6) (alleging pre-October 2013 compliance rates in two locations of 41% and 35.7%) with (Docket #47 at 26 n. 7) (“Though Plaintiff claims TDAF ha[d] a ‘41% compliance rate’ in May 2013,” that rate “reflects TDAF’s compliance with its internal policies (for example, greeting the caller properly, documenting the notes properly, following call procedures, etc.) and does not reflect ... TDAF’s rate of compliance with the TCPA”). TDAF does note that “[o]nce cell phone policy compliance was tracked separately from other data, TDAF consistently observed a 94% compliance rate.” (Docket # 47 at 14),

1.3 Balschmiter’s Cell Phone Numbers in TDAF’s CASS

As part of discovery TDAF produced a list of all of the telephone numbers it autodialed during the class period. Both of the cellular telephone numbers the plaintiff alleges received autodialed calls in violation of the TCPA were on that list.

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Cite This Page — Counsel Stack

Bluebook (online)
303 F.R.D. 508, 90 Fed. R. Serv. 3d 52, 2014 U.S. Dist. LEXIS 163771, 2014 WL 6611008, Counsel Stack Legal Research, https://law.counselstack.com/opinion/balschmiter-v-td-auto-finance-llc-wied-2014.