Ashley Albert v. Global TelLink Corp.

68 F.4th 906
CourtCourt of Appeals for the Fourth Circuit
DecidedMay 25, 2023
Docket22-1472
StatusPublished
Cited by4 cases

This text of 68 F.4th 906 (Ashley Albert v. Global TelLink Corp.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fourth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ashley Albert v. Global TelLink Corp., 68 F.4th 906 (4th Cir. 2023).

Opinion

USCA4 Appeal: 22-1472 Doc: 41 Filed: 05/25/2023 Pg: 1 of 16

PUBLISHED

UNITED STATES COURT OF APPEALS FOR THE FOURTH CIRCUIT

No. 22-1472

ASHLEY ALBERT; ASHLEY BAXTER; KARINA JAKEWAY; MELINDA JABBIE, on behalf of themselves and all others similarly situated,

Plaintiffs − Appellants,

v.

GLOBAL TEL*LINK CORP.; SECURUS TECHNOLOGIES, LLC; 3CINTERACTIVE CORP.,

Defendants – Appellees.

Appeal from the United States District Court for the District of Maryland, at Greenbelt. Lydia Kay Griggsby, District Judge. (8:20−cv−01936−LKG)

Argued: January 26, 2023 Decided: May 25, 2023

Before DIAZ and THACKER, Circuit Judges, and Catherine C. EAGLES, United States District Judge for the Middle District of North Carolina, sitting by designation.

Vacated and remanded by published opinion. Judge Diaz wrote the opinion, in which Judge Thacker and Judge Eagles joined.

ARGUED: George Fuad Farah, HANDLEY FARAH & ANDERSON PLLC, New York, New York, for Appellants. Jason Robert Scherr, MORGAN LEWIS & BOCKIUS, LLP, Washington, D.C., for Appellees. ON BRIEF: Benjamin D. Brown, Robert A. Braun, COHEN MILSTEIN SELLERS & TOLL PLLC, Washington, D.C., for Appellants. Jonathan B. Pitt, WILLIAMS & CONNOLLY LLP, Washington, D.C., for Appellee USCA4 Appeal: 22-1472 Doc: 41 Filed: 05/25/2023 Pg: 2 of 16

3Cinteractive Corp. Jonathan I. Gleklen, ARNOLD & PORTER KAYE SCHOLER LLP, Washington, D.C., for Appellee Global Tel*Link Corp.

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DIAZ, Circuit Judge:

Plaintiffs Ashley Albert, Ashley Baxter, Karina Jakeway, and Melinda Jabbie

appeal the district court’s dismissal, under Federal Rule of Civil Procedure 12(b)(6), of

their Racketeer Influenced and Corrupt Organizations Act (“RICO”) claims. The district

court held that Plaintiffs failed to allege that Defendants Global Tel*Link Corp. (“GTL”);

Securus Technologies, LLC; and 3Cinteractive Corp. (“3Ci”) proximately caused

Plaintiffs’ injuries. But we hold that Plaintiffs have pleaded facts that satisfy RICO’s

proximate-causation requirement, as explained in Bridge v. Phoenix Bond & Indemnity

Co., 553 U.S. 639 (2008). So we vacate the district court’s dismissal and remand for further

proceedings.

I.

A.

Plaintiffs’ complaint alleges the following, relevant to the RICO claims on appeal.

GTL and Securus are the largest providers of inmate calling services, which allow

those serving time in prison or jail to communicate with the outside world. GTL and

Securus are competitors. 3Ci works with GTL and Securus by providing marketing

services, processing charges to consumers, and managing GTL’s and Securus’s websites.

Friends and family members can receive calls from inmates by setting up an account

with the correctional facility’s calling-services provider. An account allows call recipients

to be charged at a per-minute rate set by a contract between the provider and the state or

local government that operates the facility. In 2017, the average price of a charged-per-

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minute call from an inmate in a state prison lasting 15 minutes was about $1.87, or less

than $0.13 per minute.

Along with setting per-minute rates, contracts between providers and governments

also establish a (typically percentage-based) “site commission” that the provider pays to

the government for each call. Traditionally, the site commission for a per-minute call is

about 50% of the total price of the call.

In 2010, Securus launched a “single call” program to supplement its per-minute

offering. With Securus’s single-call program, a consumer could pay a single flat fee per

call rather than being charged by the minute. The single-call option lets consumers skip

the step of setting up an account.

But Securus’s single calls are more expensive than per-minute calls: Each single

call costs $14.99 (up to 15 minutes) or $9.99 (up to 10 minutes). And governments receive

proportionally smaller site commissions for these calls. Unlike per-minute calls, where

site commissions averaged around 50% of the price of the call, site commissions for single

calls are a flat $1.60 for each $14.99 call and $0.30 for each $9.99 call.

After Securus launched its single-call offering, GTL developed its own. GTL at

first offered single calls at a lower price: a flat $3 fee on top of the per-minute rate. So a

15-minute call under GTL’s early single-call platform would typically cost less than $5.

When government agencies were reviewing bids during this time, most would

choose GTL over Securus because GTL’s single calls were cheaper. But rather than

lowering its own prices to stay competitive, Securus colluded with GTL (through 3Ci) to

fix single calls at Securus’s higher price.

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And indeed, in 2013, GTL scrapped its lower-priced single-call offerings and

replaced them with $14.99 and $9.99 single-call offerings that are functionally identical to

Securus’s. Even GTL’s site commissions were the same as Securus’s. The result was that

Securus’s and GTL’s bids to governments were effectively indistinguishable. While

Securus and GTL entered contracts with governments on a jurisdiction-by-jurisdiction (or

facility-by-facility) basis, the prices and site commissions were non-negotiable. So

Securus’s and GTL’s contracts all provided for the same single-call prices and site

commissions, nationwide.

When reviewing GTL’s and Securus’s now largely identical bids, governments

would often ask why single-call prices were so high (and site commissions so low).

Plaintiffs allege that Securus and GTL falsely claimed that most of the price consumers

paid went to 3Ci as unavoidable transaction costs. So Securus and GTL had to charge high

prices (and pay low site commissions) to be profitable, they said. In fact, only a small sum

of the price went to 3Ci. After paying the site commission, Securus and GTL pocketed the

balance of the inflated price. 1

The complaint cites declarations from unnamed former Securus and GTL executives

to corroborate this scheme of misrepresentations to government agencies. The declarants

state that if the governments knew the truth (that only a small portion of the price went to

3Ci), they would demand lower prices for consumers and higher site commissions for

1 The complaint also alleges that Defendants made misrepresentations directly to consumers. But the district court rejected that theory and Plaintiffs don’t defend it on appeal. They instead rely on the alleged misrepresentations to government entities.

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themselves. And GTL and Securus would be forced to accede to those demands to remain

competitive.

Defendants kept up this scheme for as long as they could, but by 2018, Securus and

GTL began phasing out single calls, in part because of governments’ opposition to the high

prices and low site commissions. But some facilities still use Securus’s and GTL’s single-

call products because the facilities don’t yet have new inmate-calling-services contracts.

B.

Plaintiffs are consumers who used Securus’s or GTL’s single-call products. They

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