Aoki v. Mobilehelp, LLC

District Court, D. Hawaii·Decided April 19, 2022·No. 1:20-cv-00464·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF HAWAII COLETTE AOKI, Individually and ) Civ. No. 20-00464 HG-RT as Personal Representative of ) the Estate of Grace S. Aoki; ) CHARLENE AOKI; and DOE ) PLAINTIFFS 1-5, ) ) Plaintiffs, ) ) vs. ) ) MOBILEHELP, LLC; MOBILEHELP ) GROUP HOLDINGS, LLC; DOES 1-5; ) and DOE ENTITIES 1-5, ) ) Defendants. ) ) ORDER GRANTING DEFENDANTS’ MOTION FOR SUMMARY JUDGMENT (ECF No. 90) On November 25, 2019, Grace S. Aoki (“Decedent”) died at the age of 84 years old. The Decedent had stage IV chronic kidney disease, coronary artery disease, type II diabetes, peripheral vascular disease, hyperlipidemia, and a history of heart complications. She was legally blind and had additional medical issues. At the time of her death, the Decedent was in possession of Defendants MobileHelp, LLC and MobileHelp Group Holdings’ (“Defendants”) medical alert system, which included a pendant device. The system is intended to allow a user to seek assistance by pressing a button on one of the devices to receive assistance in contacting emergency services. 1 Plaintiffs are Colette and Charlene Aoki, the Decedent’s daughters. They have filed suit asserting thirteen claims against the Defendants, seeking to hold them responsible for the death of the Decedent. Defendants filed a Motion for Summary Judgment asserting that there is no evidence that Defendants’ actions or omissions caused or contributed to the death of the Decedent. Defendants’ Motion for Summary Judgment (ECF No. 90) is GRANTED. PROCEDURAL HISTORY

On September 24, 2020, Plaintiff Colette Aoki, individually and as a representative of the Estate of Grace S. Aoki, Plaintiff Charlene Aoki, and Doe Plaintiffs 1-5 (“Plaintiffs”) filed a Complaint in the Circuit Court of the First Circuit, State of Hawaii. (ECF No. 1-1). On October 29, 2020, Defendants MobileHelp, LLC, MobileHelp Holdings, LLC, MobileHelp Group Holdings, LLC, and MobileHelp Employee Holdings, LLC, removed the action to this Court. (ECF No. 1). On December 22, 2020, the Parties stipulated to the dismissal, without prejudice, of Plaintiffs’ claims against Defendants MobileHelp Holdings, LLC and MobileHelp Employee Holdings, LLC. (ECF No. 26). On November 15, 2021, MobileHelp, LLC and MobileHelp Group 2 Holdings, LLC (“Defendants”) filed a Motion for Summary Judgment and a Concise Statement of Facts (“CSF”). (ECF Nos. 90 and 91). On December 9, 2021, Plaintiffs filed an Opposition and a Concise Statement of Facts in Opposition to Defendants’ Motion for Summary Judgment. (ECF Nos. 98 and 99). On December 17, 2021, Defendants filed a first Errata to correct an exhibit attached to their CSF. (ECF No. 102). On January 7, 2022, Defendants filed a Reply in support of their Motion for Summary Judgment. (ECF No. 110). Defendants also filed a Further Concise Statement of Facts in Support of their Motion (“FCSF”). (ECF No. 111). On January 8, 2022, Defendants filed a second Errata to correct errors in their Reply. (ECF No. 112). The same day, Defendants filed a third Errata to correct a declaration included in their FCSF. (ECF No. 113). On January 14, 2022, Plaintiffs filed a Supplemental Declaration in support of their Opposition to Defendants’ Motion for Summary Judgment. (ECF. No. 119). The same day, Defendants filed a fourth Errata to correct

two declarations included in their FCSF. (ECF No. 120). On January 19, 2022, Defendants filed a Response to Plaintiffs’ Supplemental Declaration. (ECF No. 125). On February 1, 2022, the Court held a hearing on Defendants’ Motion for Summary Judgment. (ECF No. 132). 3 BACKGROUND The following facts are undisputed:

The MobileHelp Medical Alert System Defendant MobileHelp, LLC is a company that develops and distributes devices and services that enable consumers to seek assistance and potentially summon emergency services by pressing a button on a device.1 The MobileHelp Cellular Classic model is one of the medical alert systems developed and distributed by Defendant MobileHelp, LLC. The MobileHelp Cellular Classic is composed of three items: (1) a cellular base station,

(2) a pendant that may be worn around the neck using a lanyard, and, (3) a button that may be worn around the wrist like a wristwatch.

(Photographs of an example of the MobileHelp Cellular Classic components, contained in the expert report of Andrew Paris, attached to Defs.’ Reply at Ex. T, ECF No. 111-11; MobileHelp User Guide, attached as Ex. E to Defs.’ Concise Statement of Facts in Support of Motion (“CSF”), ECF No. 91-6). The cellular base station is powered by a cord through an 1 Defendant MobileHelp Holdings, LLC is an equity holding company that does not transact or engage in business. (Declaration of Dennis Boyle (“Boyle Decl.”), President and Chief Operating Officer of MobileHelp, LLC, attached to Defs.’ CSF, ECF No. 91-1). 4 electrical outlet, and it has a battery backup. (MobileHelp User Guide, Ex. E to Defs.’ CSF, ECF No. 91-6). The neck pendant and wrist button are battery operated. (Id.) Each of the three items contains a button that, when pressed, contacts a central monitoring station staffed by Defendant MobileHelp, LLC operators. (Id. at p. 12). The operator is able to speak with the user through the equipment. (Id.) The operator may then contact emergency services if requested by the user or if the operator otherwise finds it necessary. (Id. at pp. 12-16). The equipment is not sold to the user but is leased pursuant to a monitoring agreement. (MobileHelp Personal Emergency System Monitoring Agreement, attached as Ex. B to Defs.’ CSF, ECF No. 91-3). The monitoring agreement provides that the user is to test the medical alert system on a monthly basis. (Id.; see Boyle Decl. at ¶ 11, attached to Defs.’ CSF, ECF No. 91-1; MobileHelp Newsletter at p. 2, attached as Ex. F to Defs.’ CSF, ECF No. 91-7).

The Decedent Possessed The Defendants’ MobileHelp Cellular Classic Product Defendant MobileHelp, LLC’s MobileHelp Classic medical alert system was purchased in October 2011 for Grace Aoki (“Decedent”) by a third-party. (MobileHelp Invoice dated October 14, 2011, attached as Ex. A to Defs.’ CSF, ECF No. 91-2). 5 In December 2013, Defendant MobileHelp, LLC shipped an upgraded system to the Decedent. (MobileHelp Invoice dated December 30, 2013, attached as Ex. D to Defs.’ CSF, ECF No. 91- 5). On January 14, 2014, the newly received system was successfully set-up and tested with the help of a MobileHelp technician, with the Decedent’s daughter, Plaintiff Charlene Aoki, also on the call. (Boyle Decl. at ¶ 15, ECF No. 91-1; see Spreadsheet of MobileHelp Account Tickets pertaining to Grace S. Aoki, attached as Ex. C to Defs.’ CSF, ECF No. 91-4). The Decedent’s 2013 MobileHelp system was successfully tested eight separate times between August 9, 2015 and June 18, 2019. (MobileHelp Central Station History Summaries for Grace S. Aoki, attached as Ex. G to Defs.’ CSF, ECF No. 91-8).

The Decedent’s Death On November 25, 2019

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Aoki v. Mobilehelp, LLC, (D. Haw. 2022).

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