Andersen v. Royal Caribbean Cruises Ltd

District Court, S.D. Florida·Decided June 14, 2021·No. 1:19-cv-24639·Unknown

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

Case No. 19-cv-24639-BLOOM/O’Sullivan

TROY ANDERSEN,

Plaintiff, v.

ROYAL CARIBBEAN CRUISES LTD.,

Defendant. _________________________________/

ORDER DENYING MOTION FOR SUMMARY JUDGMENT THIS CAUSE is before the Court on Defendant’s Motion for Summary Judgment, ECF No. [82] (the “Motion”). The Court has considered the Motion, all opposing and supporting submissions, the record in the case, the applicable law, and is otherwise fully advised. For the reasons that follow, the Motion is denied. I. BACKGROUND AND UNDISPUTED FACTS This case arises out of injuries Plaintiff Troy Andersen (“Plaintiff”) sustained when he slipped and fell in water that came through the ceiling of his cabin suite while on Defendant Royal Caribbean’s (“Defendant”) cruise ship. The following facts are undisputed, unless otherwise indicated. A. The Incident On November 17, 2018, at or about 2:30 p.m., Plaintiff, his wife, and daughter were in their two-level passenger cabin suite located on Deck 17 aboard Defendant’s cruise ship, the Harmony of the Seas. ECF No. [81] ¶ 1; ECF No. [90] ¶ 1; ECF No. [1] ¶¶ 8, 10; ECF No. [81-5] at 2; ECF No. [81-1] at 13, 17.] The following is Plaintiff’s account of the incident: Plaintiff and his wife were in the upstairs part of the suite, while his daughter, Gabby, was in the downstairs part of the suite. [Pl.’s Dep. at 65:7-20, ECF No. [81-1] at 17. 1 Gabby yelled, “Papa, there’s water pouring out of the ceiling.” Id. at 65:21-22. Plaintiff then “stood up and . . . looked over the balcony . . . and could see the water pouring out of the sprinkler” or something resembling a sprinkler on the lower part of the downstairs ceiling. Id. at 65:22–66:20. Plaintiff likened the leak to water coming out of a faucet. Id. at 66:21-23, 70:10-11.

Upon seeing the water coming from the ceiling, Plaintiff immediately grabbed an eight- to ten-inch ice bucket and put it under the pouring water, then “dialed the number that’s on the phone for Guest Services.” Id. at 67:1-12, 77:14-18. Plaintiff called Guest Services twice. Id. at 68:5. The first time, the phone rang approximately eight times and there was no answer. Id. at 68:4-15. Plaintiff then hung up and immediately called Guest Services again—the phone rang five to eight times, then stopped, “like somebody picked up and just put [the phone] down or picked up [and] put [him] on hold.” Id. at 68:16-23. Throughout the course of the incident, Plaintiff walked from his suite to the Suite Lounge (located approximately 150 feet from his suite) and back three times. Id. at 59:13-15, 95:23-97:7.

Because Guest Services was not responding to Plaintiff’s phone calls, he “immediately went down to the Suite Lounge” and “spoke with Oscar . . . the bartender in the Suite Lounge because there was nobody at the concierge desk.” Id. at 68:24-69:7. Plaintiff told Oscar about the water and Oscar told Plaintiff he would get help right away. Id. at 69:11-20. Plaintiff saw Oscar pick up the phone and call someone. Id. at 69:18-20. Plaintiff went back to his suite, where the ice bucket was overflowing with water. Id. at 69:19-23. Plaintiff and Gabby “dumped the ice bucket” in the bathroom sink and “started laying

1 Defendant attaches Plaintiff’s deposition transcript to its Statement of Material Facts and copies and pastes portions of the transcript to its Statement of Material Facts. ECF No. [81] ¶ 3; ECF No. [81-1]. towels down.” Id. at 70:1-3, 75:6-8. Plaintiff, who was wearing canvas loafers with rubber soles, stepped on the wet towels as he was laying them down. Id. at 75:17–76:10. Plaintiff waited twenty- five minutes (during which time the ice bucket did not make a difference so he moved it and put a bathrobe in its place), then he and Gabby went to the Suite Lounge a second time to ask Oscar for help again. Id. at 76:14–76:13. On his second trip to the Suite Lounge, Plaintiff “[w]alked across

the wet towels” as well as some tile flooring. Id. at 79:8–80:10. Plaintiff again asked Oscar for help, and Oscar said he would call maintenance again. Id. at 80:18–81:2. Plaintiff heard Oscar on the phone saying, “There’s a leak in the cabin and somebody needs to get up there.” Id. at 80:24- 25. Oscar then told Plaintiff someone was on the way to his suite. Id. at 81:8. Plaintiff and Gabby went back to the suite. Id. at 81:16-18. The water was still coming down. Id. at 81:21. Plaintiff’s wife threw more towels down and laid them down to soak up the water. Id. at 81:22-24. Another twenty-five minutes passed with no assistance from Defendant. Id. at 82:3-8. Meanwhile, water “started pouring out of the vent directly in front of the bathroom door . . . like a

shower . . . water was coming through . . . the vent cover.” Id. at 82:6–83:7. Plaintiff made another attempt to lay more towels down, then went back to the Suite Lounge a third time; he was able to walk around the shower-like water coming through the vent. Id. at 84:1-25. When he got to the Suite Lounge for the third time, Plaintiff told Oscar that it was getting worse, that no one had come, and that he needed help. Id. at 85:16-24. There were two other crewmembers, who Plaintiff believed to work for the Suite Lounge restaurant, standing with Oscar. Id. at 86:2-5. Oscar appeared to pick up the phone and make another call. Id. at 86:7-9. One of the other crewmembers went to the kitchen and returned with another crewmember, a man who wore a suit. Id. at 86:10- 13. The suit-wearing crewmember walked down to the suite with Plaintiff, looked into the suite, and saw the water coming out of the ceiling. Id. at 87:9-11. The suit-wearing crewmember then got on his radio and said, “Someone needs to get up to the room – the 17th floor.” Id. at 87:13-25. The suit-wearing crewmember then left Plaintiff’s suite without saying or doing anything else. Id. Plaintiff then went back inside the suite. Id. at 88:1-2. Gabby expressed concern that her clothes and suitcases were about to be destroyed from the spreading water, so Plaintiff decided to

step across the room to “grab her stuff.” Id. at 88:14-18. Water was still coming out of the vent at this point. Id. at 112:8-12. Plaintiff pushed some of the towels, which he had laid down to soak up the water, toward the bathroom. Id. at 88:19-22. Plaintiff bent over and grabbed some of Gabby’s belongings, then turned. Id. at 88:23-24. As soon as Plaintiff turned, his right foot slipped and went right under the bathroom door and got jammed between the floor and the door, causing him to fall backwards in the hallway toward the bathroom. Id. at 89:1-5. The water had been leaking in the suite for “at least one hour” prior to Plaintiff’s fall. Id. at 190:25–191:8. As a result of the incident, Plaintiff sustained the following injuries: a torn right bicep, torn right ankle ligaments, and nerve damage to his right leg between his knee and ankle. Id. at 27:13–

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