Amended April 4, 2016 Darla Legg and Jason T. Legg, on Behalf of Themselves and All Persons Similarly Situated v. West Bank

CourtSupreme Court of Iowa
DecidedJanuary 22, 2016
Docket14–0692
StatusPublished

This text of Amended April 4, 2016 Darla Legg and Jason T. Legg, on Behalf of Themselves and All Persons Similarly Situated v. West Bank (Amended April 4, 2016 Darla Legg and Jason T. Legg, on Behalf of Themselves and All Persons Similarly Situated v. West Bank) is published on Counsel Stack Legal Research, covering Supreme Court of Iowa primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Amended April 4, 2016 Darla Legg and Jason T. Legg, on Behalf of Themselves and All Persons Similarly Situated v. West Bank, (iowa 2016).

Opinion

IN THE SUPREME COURT OF IOWA No. 14–0692

Filed January 22, 2016

Amended April 4, 2016

DARLA LEGG and JASON T. LEGG, on Behalf of Themselves and All Persons Similarly Situated,

Appellees,

vs.

WEST BANK,

Appellant.

Appeal from the Iowa District Court for Polk County, Bradley

McCall, Judge.

Defendant applied for interlocutory appeal from a district court

ruling denying its two motions for summary judgment. DECISION OF

DISTRICT COURT AFFIRMED IN PART, REVERSED IN PART, AND

REMANDED.

Wade R. Hauser III, Jason M. Craig, Lindsay A. Vaught, and

Michael J. Streit of Ahlers & Cooney, P.C., Des Moines, for appellant.

Ann E. Brown-Graff, Brad J. Brady, and Matthew L. Preston of

Brady Preston Brown PC, Cedar Rapids, Joseph R. Gunderson of

Gunderson, Sharp & Walke, Des Moines, and Thomas J. Duff of Duff

Law Firm, P.L.C., Des Moines, for appellees. 2

Robert L. Hartwig, Johnston, for amicus curiae Iowa Bankers

Association.

Emily Anderson of RSH Legal, Cedar Rapids, for amici curiae Iowa

Association for Justice, Iowa Citizen Action Network, and National

Consumer Law Center. 3

ZAGER, Justice.

In this interlocutory appeal, we are asked to determine whether the

district court properly denied the bank’s two motions for summary

judgment. The plaintiffs filed a multiple-count consumer class action

lawsuit against the bank challenging the one-time nonsufficient funds

(NSF) fees it charged when the plaintiffs used their debit cards to create

overdrafts in their checking account. For the reasons set forth below, we

find that the district court erred in denying the motions for summary

judgment except as to the good-faith claim involving the sequencing of

the overdrafts. The decision of the district court is affirmed in part,

reversed in part, and remanded for further proceedings.

I. Background Facts.

West Bank is a state-chartered Iowa bank. Plaintiffs Darla and

Jason Legg are former customers of West Bank. They opened a joint

checking account with West Bank on November 26, 2002. They closed

their last account with West Bank in April 2013. The claims arising in

this case, discussed in detail below, arise out of the payment of

overdrafts and resulting NSF fees charged by West Bank.

West Bank issues bank cards to its customers. Customers use

their bank cards in one of two ways: automatic teller machine

withdrawals (ATM withdrawals) or point of sale purchases (POS

purchases). Customers may also make electronic payments using their

West Bank accounts that are processed in the same way as ATM

withdrawals and POS purchases. All three of these transactions are

classified as “bank card transactions.” When customers are issued a

bank card, they receive a “Deposit Account Agreement” (Agreement). The

Agreement provides that West Bank “shall have an obligation to 4

Depositor to exercise good faith and ordinary care in connection with

each account.”

When a customer of West Bank uses his or her bank card to begin

a transaction, an electronic request is sent to Shazam. Shazam in turn

sends an electronic request to Fiserv. Fiserv is a banking platform that

processes payment requests for West Bank. Based on the customer

balance available at the time the electronic request is made, Fiserv either

denies or allows the transaction. The district court summarized what

happens next as follows:

When a customer uses a Bank Card, once the transaction is approved at the point of sale the bank is required to pay the transaction when presented, even if there are not sufficient funds in the account by the time the transaction is posted to the account. Such posting typically occurs one to three days after the original transaction.

If West Bank is called upon to pay a Bank Card transaction when there are insufficient funds in the account, the bank advances sufficient money to cover the amount by which the account is short, and assesses a non-sufficient funds (NSF) fee. Those advances are automatically deducted from the customer account and repaid to the bank the next time a deposit sufficient to cover the advances is made to the account. 1

Debit card transactions are thus classified as “force-pay”

transactions. Once they are authorized by Fiserv, West Bank is required

to pay them, even if the customer’s account has insufficient funds at the

time the transaction is processed. These transactions may be presented

for payment up to three days after the transaction is approved. The

decision to pay the bank card transaction is made separately from the

1West Bank disputes whether the services are automated. However, since facts are viewed in the light most favorable to the nonmoving party in a motion for summary judgment, we assume without deciding that the system in question is automated. Smidt v. Porter, 695 N.W.2d 9, 14 (Iowa 2005). 5

assessment of the NSF fee. After the NSF fees are applied to a

customer’s account, a reviewing West Bank employee has the discretion

to waive the fees. The plaintiffs in this case had NSF fees waived on at

least one occasion. The NSF fee West Bank charged customers was

originally $27.00. It was later raised to $30.00. West Bank sets its NSF

fee based on market studies of competitors.

West Bank does not post customer account balances in real time.

Rather, transactions are posted in a batch at the end of the day. Prior to

July 1, 2006, West Bank posted bank card transactions with the lowest

amount for each day’s debits posted first and the highest amount posted

last (low-to-high sequencing). After July 1, 2006, West Bank reversed its

posting sequencing and posted bank card transactions with the highest

amount posted first and the lowest amount posted last (high-to-low

sequencing). Beginning October 1, 2010, West Bank changed its posting

order back to low-to-high sequencing.

After the 2006 change, a Miscellaneous Fees document was

provided to customers that included two footnotes relating to sequencing.

The first footnote stated, “[C]hecks written on your account will be paid

in order daily with the largest check paid first and the smallest check

paid last.” The second footnote provided that insufficient fund charges

applied to “items” posted to accounts and defined items to include

checks, money transfers, ATM debits, debit card debits, and ACH debit

withdrawals.

In 2009, footnote two on the Miscellaneous Fees document West

Bank provided to customers was modified to state that overdrafts would

be posted high to low, based on the amount of the transaction. It

provided that 6

[c]hecks written on your account will be paid in order daily with the largest items paid first and the smallest items paid last. NSF fees apply to overdrafts created by check, in person withdrawal, ATM withdrawal or other electronic means.

West Bank discussed in an internal memo that the low-to-high

sequencing had created a business expectation for customers. West

Bank acknowledged that an Iowa Bankers Association Compliance

Officer had discussed the proposed high-to-low sequencing order with an

attorney and concluded in an internal memo that customers would need

to be notified of the change. The summary judgment record supported

an inference that West Bank made the change without adequately

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