ALLIED WORLD ASSURANCE COMPANY (US) INC v. BENECARD SERVICES, INC.

CourtDistrict Court, D. New Jersey
DecidedMay 31, 2020
Docket3:17-cv-12252
StatusUnknown

This text of ALLIED WORLD ASSURANCE COMPANY (US) INC v. BENECARD SERVICES, INC. (ALLIED WORLD ASSURANCE COMPANY (US) INC v. BENECARD SERVICES, INC.) is published on Counsel Stack Legal Research, covering District Court, D. New Jersey primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
ALLIED WORLD ASSURANCE COMPANY (US) INC v. BENECARD SERVICES, INC., (D.N.J. 2020).

Opinion

NOT FOR PUBLICATION

UNITED STATES DISTRICT COURT DISTRICT OF NEW JERSEY

ALLIED WORLD ASSURANCE COMPANY (US) INC., Plaintiff, Civil Action No, 17-12252 (MAS) (TJB) v. MEMORANDUM OPINION BENECARD SERVICES, INC., Defendant.

SHIPP, District Judge This matter comes before the Court upon Defendant Benecard Services Inc.’s (“Benecard”) Motion for Partial Summary Judgment (“Motion”) (ECF No. 43) and Plaintiff Allied World Assurance Company (US) Inc. (“Allied World”) Opposition to Benecard’s Motion and Cross- Motion for Summary Judgment (“Cross-Motion”) (ECF No. 50). Benecard opposed Allied World’s Cross-Motion (ECF No. 60), and Allied World filed a reply (ECF No. 64). The Court has carefully considered the parties’ arguments and decides the matter without oral argument pursuant to Local Civil Rule 78.1. For the reasons set forth herein, Benecard’s Motion for Partial Summary Judgment is denied and Allied World’s Cross-Motion for Summary Judgment is granted. I. BACKGROUND A. Undisputed Facts 1. The Smart Action In 2012, Smart Insurance Company (“Smart”) was approved by the Centers for Medicare and Medicaid Services (“CMS”) to act as a Medicare Part D plan sponsor. (Benecard’s Statement

of Material Facts (“BMF”) 2, ECF No. 48 (citing Smart’s Compl. § 24, Ex. A to Bartell Cert., ECF No. 43-2); Allied World’s Responsive Statement of Material Facts (““AWRMF”) 4 2, ECF No. 50-2 at |.) Benecard agreed to provide Smart with certain services in connection with the Part D plans. (BMF § 3 (citing Smart’s Compl. ff 16-19); AWRMF § 3.) Smart alleged that Benecard was tasked with (1) handling all matters related to member enrollment; (2) managing the plan formulary and adjudicating member claims for coverage at the point of sale; (3) administering the coverage determination, appeal, and grievance process; (4) providing Smart with real-time, online access to Benecard’s prescription drug claims database and system; (5) running the call center and answering member questions; and (6) complying with federal law and CMS requirements. (Smart’s Compl. § 19.) On April 23, 2013, after auditing the plans, CMS sanctioned Smart, suspending enrollment in and marketing of the plans. (BMF § 4 (citing Smart’s Compl. 150); AWRMF { 4; Smart's Comp). § 50.) The day before CMS imposed sanctions, Smart wrote to Benecard advising it that “a dispute between Smart and Benecard [was] a likelihood,” and asking Benecard to “preserv[e] the documents relevant to the parties’ relationship” and to “take whatever actions are necessary to preserve status quo and protect the parties’ respective rights and obligations.” (BMF {ff 6-7 (quoting Smart's Apr. 22, 2014 Correspondence, Ex. B to Bartell Cert., ECF No. 43-3); AWRMF 6-7.) Smart sold the plans that August and, on December 15, 2014, advised Benecard that it “intend[ed] to pursue claims against [it] for, among other things, breach of contract and fraud.” (BMF {J 5, 8 (quoting Smart’s Dec. 15, 2014 Correspondence, Ex. C to Bartell Cert., ECF No. 43-4); AWRMF 9 5, 8; Smart’s Compl. § 74; Smart’s Dec. 15, 2014 Correspondence.) On June 8, 2015, Smart filed suit against Benecard in the United States District Court for the Southern District of New York in an action captioned Smart Insurance Company v. Benecard

Services, Inc., No. 15-4384 (the “Smart Action”), (BMF © 9; AWRMF { 9), alleging claims “aris[ing] out of the failure of Benecard to perform its contractual obligation to manage Smart’s Medicare Part D Prescription Drug plans,” and “out of a number of intentionally false representations and material omissions that Benecard made to convince Smart not to terminate their contract,” (Smart’s Compl. J 1). Smart asserted two counts: {1) breach of contract and (2) fraudulent misrepresentation, omission, or concealment. (/d. J] 86-92, 94-105.) Beginning with the contractual failures, (id. §§ 27, 54-55), Smart alleged that, {a]fter the Plans were launched on January 1, 2013, Smart’s monitoring efforts uncovered a number of problems with Benecard’s performance, including but not limited to: (a) its failure to properly handle and process a number of beneficiary enrollment requests, (b) its failure to provide required information to beneficiaries in a timely manner, (c) its failure to provide a toll-free claims service to answer general program questions and specific inquiries from beneficiaries, providers and pharmacies, (d) its failure to provide proper notice to Smart of certain compliance issues and (e) its improper rejection of claims at the point-of-sale. § 33.) Smart claimed that its supervision of Benecard’s efforts to redress those problems “were thwarted by Benecard’s . . . efforts to conceal the true nature and extent of its problems from Smart.” (/d. 4 35.) According to Smart, Benecard knew even before the launch date that it was not going to be ready to process claims or handle coverage determination requests, appeals, and grievances, and that significant problems were going to occur on launch. (/d. { 38.) Nevertheless, Smart alleged, Benecard “concealed the information,” and “Benecard’s senior management, including Chief Executive Officer Michael Perry, instructed Benecard’s staff to make sure Smart falsely believed Benecard would be ready to launch the Plans by [January |, 2013].” Ud.) Smart claimed Benecard ignored its corrective efforts, refused assistance, and spurned Smart’s repeated requests for real-time access to its systems until the eve of CMS’s audit. (/d. §] 39-42.) Furthermore, after CMS’s audit identified several problems with Benecard’s system, including the

improper denial of prescription drug coverage at the point of sale, Smart alleged “Benecard represented to Smart that it had fixed the identified problems.” (/d. 45-47.) According to Smart, CMS’s sampling of claims showed Benecard had not fixed many of the issues and identified ten new deficiencies. (id. 9 47.) CMS imposed sanctions, including prohibiting new member enrollment and marketing, which Smart alleged cost it “tens of thousands of new members and millions of dollars,” (/d. J 50.) Turning to Benecard’s alleged “misrepresentations, omissions and concealment,” Smart alleged Benecard “made a number of false representations and material omissions” “and concealed critical information from Smart, knowingly and intentionally and with the goal of ensuring that Smart did not terminate the Agreement.” (/d. FJ 56-57.) As an example, Smart alleged “Benecard representatives, including Michael Perry, represented to Smart throughout the last quarter of 2012 that Benecard would be ready to handle its claim processing responsibilities and coverage determination, appeal and grievance processing responsibilities on January 1, 2013,” but that “Benecard knew these representations were false,” and “Perry instructed his staff to conceal from Smart that Benecard would not be ready and that it was falling further and further behind schedule.” (/d. § 58.) Smart further alleged, among many other examples, that Benecard’s senior personnel instructed its employees to ignore Smart’s corrective action plans, that Benecard assigned untrained personnel to its call center after telling Smart it would rapidly increase the number of properly trained staff, and that Benecard’s Chief Operating Officer told employees that its system was proprietary and that Smart would not be given access to it after repeatedly representing to Smart that it would be given real-time online access. (/d. J] 59-61.) Smart asserted that “[wjhen Benecard made these misrepresentations and omissions to Smart, it knew they were false, or, alternatively, it made them recklessly and without knowledge as to their truth or falsity{,]”

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ALLIED WORLD ASSURANCE COMPANY (US) INC v. BENECARD SERVICES, INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/allied-world-assurance-company-us-inc-v-benecard-services-inc-njd-2020.