Allen, Heather v. Deliveries via ISG, LLC

2025 TN WC App. 16
CourtTennessee Workers' Compensation Appeals Board
DecidedApril 29, 2025
Docket2023-06-7576
StatusPublished

This text of 2025 TN WC App. 16 (Allen, Heather v. Deliveries via ISG, LLC) is published on Counsel Stack Legal Research, covering Tennessee Workers' Compensation Appeals Board primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Allen, Heather v. Deliveries via ISG, LLC, 2025 TN WC App. 16 (Tenn. Super. Ct. 2025).

Opinion

FILED Apr 29, 2025 11:54 AM(CT) TENNESSEE WORKERS' COMPENSATION APPEALS BOARD

TENNESSEE BUREAU OF WORKERS’ COMPENSATION WORKERS’ COMPENSATION APPEALS BOARD

Heather Allen ) Docket No. 2023-06-7576 ) v. ) State File No. 44213-2023 ) Deliveries via ISG, LLC, et al. ) ) ) Appeal from the Court of Workers’ ) Compensation Claims ) Joshua D. Baker, Judge )

Affirmed and Remanded

The employee in this interlocutory appeal was involved in a motor vehicle accident while operating a company vehicle within the course and scope of her employment. The employee’s authorized treating physician diagnosed several medical conditions and eventually recommended a multi-level cervical fusion. The employer declined to authorize the recommended surgery, arguing that the employee’s preexisting degenerative conditions were the primary cause of her need for surgery. Following an expedited hearing, the trial court determined the expert medical evidence offered by the employer did not rebut the presumption of correctness afforded the causation opinion of the panel-selected authorized treating physician, and it ordered the employer to authorize the recommended surgery. The employer has appealed. Having carefully reviewed the record, we affirm the trial court’s order and remand the case.

Presiding Judge Timothy W. Conner delivered the opinion of the Appeals Board in which Judge Pele I. Godkin and Judge Meredith B. Weaver joined.

A. Allen Grant and Benjamin T. Norris, Nashville, Tennessee, for the employer- appellant, Deliveries via ISG, LLC

Brian Dunigan, Goodlettsville, Tennessee, for the employee-appellee, Heather Allen

Factual and Procedural Background

Heather Allen (“Employee”) worked as a delivery driver for Deliveries via ISG, LLC (“Employer”). On April 26, 2023, while she was operating a company vehicle within the course and scope of her employment, Employee’s delivery van was rear-ended

1 by another vehicle, which pushed Employee’s van into a ditch. She informed Employer of the accident and reported suffering injuries to her right knee, back, and neck.

Employee was transported by ambulance from the accident scene to Ascension St. Thomas Hospital West, where she reported head and neck pain, as well as right knee and low back pain. A CT of the head revealed no abnormalities, and a CT of the cervical spine showed no acute fractures or subluxations. A lumbar x-ray also showed no acute fractures or subluxations, and x-rays of the right knee revealed no acute abnormalities. The provider released Employee from the emergency department with diagnoses of lumbar strain, cervical strain, right knee pain, and headache. She was prescribed medications and instructed to follow up with a primary care provider. 1

Employee was evaluated by a physician’s assistant at Sport Ortho Urgent Care on June 21, 2023. Her primary complaint at that time was neck pain. She described a “progressive worsening” of symptoms following the accident, and she rated her average pain as between four and six out of ten. She also reported radiating pain in her arms with numbness and tingling in both hands, which were worsening with time, as well as intermittent headaches that worsened throughout the day. She denied any neck surgeries or treatments prior to the work accident. In addition, Employee reported that she had been terminated by Employer because she was unable to tolerate driving or loading vehicles after the work accident.

A cervical MRI was completed in September that revealed a C4/5 anterolisthesis with spondylosis resulting in severe canal stenosis with spinal cord deformity. It further showed multilevel cervical spondylosis with severe canal stenosis at C3/4 and C5/6.

In October 2023, Employee was evaluated by Nurse Practitioner Angela Allen at Ortho Sport and Spine due to complaints of ongoing neck pain, low back pain, and right knee pain. She denied experiencing any neck pain prior to the motor vehicle accident. NP Allen noted that Employee’s cervical MRI revealed “cord compression with abnormal signal at C4/5 with C3/4 cord flattening and at C5-6.” She also noted that the cervical CT showed “[m]ultilevel degenerative changes in the cervical spine.” Employee complained of constant burning and throbbing with sharp pain that radiated to both shoulders and arms, worse on the left. She also reported “numbness and tingling” in both hands, left worse than right, with no feeling in her first and second fingers. With respect to Employee’s neck condition, NP Allen diagnosed cervicalgia, radicular pain, stenosis, spinal cord compression, and cervical myelopathy. She prescribed medications and recommended a referral to a spine surgeon for consideration of surgical treatment of the cervical spine. The following week, Employee was evaluated at Ortho Sport and Spine

1 As the issue in this appeal centers on Employee’s cervical spine condition, we need not address any other medical conditions Employee alleges arose primarily from the work-related accident at this time. 2 again, and Dr. Mark Flood discussed his recommendation for surgery, including spinal cord decompression and a multi-level cervical fusion.

Employee was next evaluated by neurosurgeon Dr. Gregory Lanford, who Employer stipulated was selected from a panel of physicians. In his January 24, 2024 report, Dr. Lanford noted Employee’s history of the work-related motor vehicle accident leading to neck, back, and right knee pain. He also commented that “she states she has had no previous similar history of neck pain or numbness in her hand.” Dr. Lanford’s physical examination showed evidence of diminished range of motion in her neck and a “positive foramen closure testing.” After reviewing the diagnostic test results, Dr. Lanford concluded, “I would plan a decompressive cervical laminectomy C3-7 with an anterior cervical discectomy and fusion C4-6.”

Prior Medical History

Employer declined to authorize the surgery recommended by Dr. Lanford. In support of its position, Employer noted evidence of prior accidents and medical treatment, which it asserted showed relevant preexisting conditions. For example, in February 2015, Employee was evaluated after complaining of left upper arm pain after lifting heavy wire at work. In a February 24, 2015 report, Dr. J. Jordan noted that Employee reported experiencing numbness and tingling in her left arm as a result of the lifting incident, which she reported “will resolve spontaneously in 10 minutes or less.” Dr. Jordan diagnosed left arm tendonitis. She was treated with medication and physical therapy. When Employee returned to Dr. Jordan’s office the following month, she reported some shoulder pain with radiating pain down the arm. Dr. Jordan altered her medications and therapy regimen. The last report from Dr. Jordan in the record is dated March 2015.

In 2017, Employee was treated for facial swelling and left neck pain. A CT scan revealed a dental abscess involving the second and third left molars. These records reveal no diagnosis related to the neck.

In 2019, Employee reported to Ascension St. Thomas Hospital West with complaints of chest pain and speech difficulty. Her symptoms included left arm numbness and tingling, which then “progressed” to numbness and tingling in both arms and legs, as well as lip tingling. She was evaluated for “stroke-like symptoms,” but there were no diagnoses related to the cervical spine.

Finally, in November 2020, Employee was treated at Skyline Medical Center for a work-related injury. She reported falling after being struck by the swinging door of her delivery van. She landed on her left side and experienced pain from her left hip down her left leg. Pertinent to the present appeal, she also reported “chronic neck pain,” but she

3 denied that the 2020 work accident had worsened this condition.

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Cite This Page — Counsel Stack

Bluebook (online)
2025 TN WC App. 16, Counsel Stack Legal Research, https://law.counselstack.com/opinion/allen-heather-v-deliveries-via-isg-llc-tennworkcompapp-2025.