Ali Aziz, By and Through his Natural Mother and Next Friend, Annette Brown v. Jack in the Box, Eastern Division, LP, a Limited Partnership, and Jack in the Box, Inc., a Corporation

CourtMissouri Court of Appeals
DecidedSeptember 1, 2015
DocketED101003
StatusPublished

This text of Ali Aziz, By and Through his Natural Mother and Next Friend, Annette Brown v. Jack in the Box, Eastern Division, LP, a Limited Partnership, and Jack in the Box, Inc., a Corporation (Ali Aziz, By and Through his Natural Mother and Next Friend, Annette Brown v. Jack in the Box, Eastern Division, LP, a Limited Partnership, and Jack in the Box, Inc., a Corporation) is published on Counsel Stack Legal Research, covering Missouri Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Ali Aziz, By and Through his Natural Mother and Next Friend, Annette Brown v. Jack in the Box, Eastern Division, LP, a Limited Partnership, and Jack in the Box, Inc., a Corporation, (Mo. Ct. App. 2015).

Opinion

In the Missouri Court of Appeals Eastern District DIVISION FOUR

ALI AZIZ, BY AND THROUGH HIS ) No. ED101003 NATURAL MOTHER AND NEXT FRIEND, ) ANNETTE BROWN, ) ) Respondents, ) Appeal from the Circuit Court ) of the City of St. Louis vs. ) 1122-CC00629 ) JACK IN THE BOX, EASTERN DIVISION, ) Honorable Thomas C. Grady LP, A LIMITED PARTNERSHIP, AND ) JACK IN THE BOX, INC., ) A CORPORATION, ) ) Appellants. ) Filed: September 1, 2015

Jack in the Box, Eastern Division, LP, and Jack in the Box, Inc. (collectively

“Defendant”)1 appeals the trial court’s denial of its motion for judgment notwithstanding the

verdict following a jury verdict in favor Ali Aziz, by and through his natural mother and next

friend Annette Brown (“Plaintiff”) on Plaintiff’s claim for premises liability, stemming from an

assault that occurred on Defendant’s property. Defendant also appeals the trial court’s denial of

its motion for a new trial for failure to admit impeachment evidence against an expert witness.

We affirm.

1 Jack in the Box, Eastern Division, LP is a wholly owned subsidiary of Jack in the Box, Inc. We refer to them in the singular as they do in their own brief. I. BACKGROUND

Plaintiff brought a claim for premises liability against Defendant. A jury trial adduced

the following facts, viewed in the light most favorable to the verdict.

Defendant owns and operates a fast food restaurant (“the restaurant”) open twenty-four

hours a day. Between the hours of 10:00 p.m. and 6:00 a.m., only the drive-thru window is open,

and the dining room is closed. The restaurant is located near many bars, and as a result attracts

many late-night customers. Diane Malone, one of Defendant’s employees, described many

customers on weekend nights as “drunks” and “weirdos.”

Defendant has an asset protection department that is charged with promoting customer

safety and security at its restaurants. Defendant’s internal policies recognize the dangers of

loitering and disruptive customers. The policies on loitering and disruptive activity required that

action be taken “immediately” because such activity leads to “fighting,” “injury,” or other danger

to people on the premises. The policies prohibit walking up to the drive-thru window. They

advise employees to encourage disruptive customers to leave or to call the police. Despite these

policies, Defendant’s employees at the restaurant received no formal training on how to deal

with disruptive customers.

The restaurant did not have any on-site security guards during the period relevant to this

appeal. Rather, Defendant retained an outside security service, Westec Interactive Security, Inc.

(“Westec”), to provide remote assistance. Defendant’s employees had a “duress button” and a

“red phone” that allowed them to contact Westec directly in the event of a disruptive situation.

Westec could make an announcement over an outside loudspeaker directing the disruptive

customers to leave, or it could call the police.

2 The restaurant had fourteen surveillance cameras inside and outside. A live feed from the

cameras was sent to monitors located in the manager’s office inside the restaurant. The footage

was supposed to be watched by the manager, so that he or she could call Westec or the police in

the event of a disturbance.

Sometime before 5:00 a.m. on June 20, 2010, a group of nine young men and women

between the ages of seventeen and twenty-three arrived in two cars (“the Lane group”). A white

Grand Am, driven by Johnnie Lane, pulled into the drive-thru lane and the second car parked in

the parking lot next to the drive-thru lane. The cars played loud music and the five passengers in

the parked car exited the car and were dancing and roaming through the parking lot and drive-

thru lane. The Lane group walked up to the drive-thru window, held up the drive-thru lane,

climbed onto the hood of one person's car, danced on another customer's car, approached

numerous other vehicles and customers waiting in and around the drive-thru.

Defendant’s employee described it as a “crazy night and very busy” at the restaurant.

Customers honked their horns and pulled away because of the disruption by the Lane group. The

parties dispute how long the Lane group remained in the parking lot, but one member of the

group stated it could have been “thirty minutes, forty minutes, could have been as long as an

hour.” Despite this lengthy disruption to Defendant’s business, Defendant’s employees took no

action to disperse the Lane group or direct them back to their cars, and no employee contacted

Westec. Defendant’s employee at the drive-thru window did ask one individual, who was

jumping on the hood of another customer’s car, to get down, and she complied.

At approximately 5:13 a.m., Plaintiff and his passenger drove into the parking lot. They

exited the car and were engaged by several members of the Lane group as they approached the

restaurant. Over the next three minutes, additional members of the Lane group walked back and

3 forth between the parking lot and the drive-thru lane, engaging Plaintiff. Lane asked

Defendant’s drive-thru employee: “Excuse me, ma’am, I have to go break this up,” and she

replied, “[g]o ahead.”

Subsequently a fight broke out, and one of the members of the Lane group knocked

Plaintiff to the ground, where he was surrounded by the group. They beat him and kicked him in

the head repeatedly. Plaintiff’s passenger fled the scene. After the assault, when Plaintiff was

lying unconscious and bleeding on the ground, the Lane group robbed Plaintiff and also fled the

scene. The attack lasted approximately ninety seconds.

At approximately 5:18 a.m., another customer in the drive-thru lane called 911. The

police arrived in response to that call at 5:27 a.m. Defendant’s manager did not call the police

until 5:26 a.m., after the assault had ended and the police were already on their way.

Defendant’s drive-thru employee asked the manager to call the police before the Lane group

attacked Plaintiff, but he did not do so until she asked him a second time. Defendant’s manager

admitted he did not take any action the first time the drive-thru employee called out for help and

stated that he was not paying attention to the video monitors and was counting money in

anticipation of an upcoming shift change. No employee ever pressed the panic button or called

Westec to request assistance. No employee called the police when the disruptive activity was

causing other customers to leave the premises or at any time during the assault on Plaintiff.

Plaintiff was unresponsive and unable to breathe on his own when he was taken to the

emergency room after the attack. He suffered a skull fracture, a fractured jaw, loss of blood, and

brain damage. He remained in a coma for approximately two years. Plaintiff spent two months

in the hospital after his attack, mostly in intensive care, before moving to a rehab center.

4 Plaintiff’s mother, Annette Brown, did not think her son was receiving adequate care at

the rehab center, so she quit her job and brought Plaintiff home to live with her. She has cared

for him ever since. Plaintiff has anoxic brain damage and many physical limitations. He has

severe contraction of his left arm and his legs from being bedridden and comatose, and he is

unable to sit, stand, walk, or take care of himself in any way. He takes a number of medications

and requires constant care.

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