Alaei v. Government Employees Insurance Company (GEICO)

District Court, S.D. California·Decided March 25, 2021·No. 3:20-cv-00262·Unknown

Opinion

Case No.: 3:20-cv-00262-L-WVG MEHRAN DAVID ALAEI, an individual,

all others similarly situated, and the general public, ORDER GRANTING IN PART AND DENYING IN PART DEFENDANTS’ Plaintiff, MOTION TO DISMISS AND v. DENYING DEFENDANTS’ MOTION GOVERNMENT EMPLOYEES INSURANCE COMPANY (GEICO), a Delaware corporation; GEICO GENERAL INSURANCE COMPANY, a Maryland corporation, and DOES 1 to 10, Defendants. Plaintiff brings this putative class action before the Court, alleging Defendants’ conduct in the sale of insurance violates various California consumer protection laws. Defendants now move to dismiss or strike portions of Plaintiff’s complaint under Rules 12(b)(6) and 12(f) of the Federal Rules of Civil Procedure. Plaintiff filed an opposition, and Defendants replied. The Court decides this matter on the briefs without oral argument. See Civ. L. R. 7.1.d.1. For the reasons stated below, Defendants’ motion to dismiss is GRANTED IN PART AND DENIED IN PART and Defendants’ motion to strike is Defendants Government Employees Insurance Company and GEICO General Insurance Company (collectively “GEICO” or “Defendants”) engage in the marketing, promotion, sale, and service of auto insurance policies to consumers in the United States, including the County of San Diego. (Doc. no. 1-4 at 2). This action arises from Defendants’ alleged fraudulent sale of insurance policies to consumers who believed they were receiving “full coverage” that included collision coverage on their vehicles. (Compl. (doc. no. 1) ¶ 5). In or around August 2017, Plaintiff Mehran David Alaei,(“Plaintiff”) a San Diego resident, called a GEICO field office in San Diego to inquire about auto insurance options for his two vehicles: a 2012 Lexus RX350, owned by Plaintiff, and a 2016 Lexus ES350, leased by Plaintiff. (Id. ¶ 10). Specifically, Plaintiff requested an “apples to apples” quote1 from GEICO “because the representative stated, consistent with GEICO’s general marketing message, that Plaintiff could save up to 15% on the policy by switching to GEICO.” (Id. ¶ 11). Consumers seek an “apples to apples” quote for two reasons: (1) to compare the price of Defendants’ insurance premium to their existing premium, and (2) to purchase auto insurance coverage from Defendants that is identical to their existing coverage at a lower price. (Id. ¶¶ 1, 2). At the time of Plaintiff’s initial call to GEICO, both vehicles were insured by ESURANCE with “full coverage”—a term commonly used in the auto insurance industry to refer to a policy that includes both liability and collision coverage.2 (Id. ¶¶ 11, 22, 24). The GEICO representative informed Plaintiff that he could save approximately $600.00 every six months by switching to Defendants’ “full comprehensive coverage policy.” (Id. ¶ 11). Plaintiff claims the representative assured him that Defendants’ full comprehensive

1 An “apples to apples” quote is a comparison of one’s existing auto insurance policy to an identical policy offered by a competitor. (Compl. ¶ 1). 2 Liability insurance “covers damages that an insured individual causes to another driver”; and collision insurance “covers damages to the insured’s vehicle in the event of an accident where the insured is package was identical to Plaintiff’s existing full coverage policy. (Id.). On or about August 23, 2017, Plaintiff, relying on the representative’s assurance, switched from his ESURANCE full coverage policy to Defendants’ full comprehensive package policy. (Id.). On or about October 13, 2018, Plaintiff reported a claim to Defendants for repairs to his 2012 Lexus RX350 due to an at-fault accident. (Id. ¶ 12). That same day, Defendants denied Plaintiff’s claim because his full comprehensive package policy had only liability coverage for the vehicle. (Id. ¶ 13). Plaintiff replied in protest, relying on the first representative’s affirmation that his new policy would be identical to his prior full coverage policy. (Id. ¶ 14). The claim was denied. (Id.). Plaintiff alleges Defendants deliver on their marketed promise of “15 minutes could save you 15% or more on car insurance” by fraudulently presenting inferior policies as full coverage policies. (Id. ¶ 23). Defendants instruct their representatives to present “full coverage” and “comprehensive insurance” as identical to consumers who request an “apples to apples” quote. (Id. ¶¶ 21, 23-26). It is commonly understood to consumers and Defendants that a “full coverage” policy will provide liability and collision coverage. (Id. ¶ 14). Consumers are not, however, familiar with the difference between comprehensive insurance and collision coverage. (Id. ¶ 25 (“Comprehensive insurance is intended to be an ‘add on’ to either a liability-only policy or a full-coverage policy . . . 68 percent of Americans incorrectly believe that comprehensive auto insurance covers car damage from collision. This is decidedly not the case.”). Defendants’ use of “comprehensive” in combination with “full” and “package”— terms associated with being “complete”—leads consumers to believe they are purchasing a full coverage policy. (Id. ¶¶ 25, 27-29). In response to customer and employee complaints on the confusion caused by the full comprehensive package policy, Defendants’ 2019 sales training guide instructs representatives to read the following statement: “Now that we have worked through the package you would like to purchase, I just want to let you know that since you do not have collision protection, your vehicle will not be covered if you are in an at fault accident.” (Id. ¶ 39). The representative must disclose this to the consumer prior to taking payment, but only after the consumer has agreed to purchase the “inferior policy.” (Id. ¶¶ 40-42). Plaintiff alleges that other consumers have been harmed by Defendant’s fraudulent conduct. (See id. ¶¶ 5-6). Accordingly, Plaintiff seeks to represent a class of “[a]ll consumers within the State of California who purchased a ‘Full Comprehensive Package’ from Defendants and did not receive collision insurance on their vehicle during the applicable statute of limitations.” (Id. ¶ 44). Plaintiff asserts four causes of action against Defendants: (1) violation of California’s Unfair Competition Law, Cal. Bus. & Prof. Code §§ 17200, et seq. (“UCL”); (2) violation of California’s Consumer Legal Remedies Act, Cal. Civ. Code §§ 1750, et seq. (“CLRA”); (3) breach of contract, and (4) unjust enrichment. The Court has jurisdiction under 28 U.S.C. section 1332(d). The matter has been fully briefed by the parties. A. Motion to Dismiss A motion under Rule 12(b)(6) tests the sufficiency of the complaint. Navarro v. Block, 250 F.3d 729, 732 (9th Cir. 2001).3 Dismissal is warranted where the complaint lacks a cognizable legal theory. Shroyer v. New Cingular Wireless Serv., Inc., 622 F.3d 1035, 1041 (9th Cir. 2010). Alternatively, a complaint may be dismissed if it presents a cognizable legal theory yet fails to plead essential facts under that theory. Robertson v. Dean Witter Reynolds, Inc., 749 F.2d 530, 534 (9th Cir. 1984). A pleading must contain “a short and plain statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). Plaintiffs’ allegations must provide “fair notice” of the claim being asserted and the “grounds upon which it rests.” Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555 (2007). 3 Unless otherwise noted, internal quotation marks, ellipses, brackets, citations and In reviewing a Rule 12(b)(6) motion, the Court must assume the truth of all factual allegations and construe them most favorably to the nonm

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Alaei v. Government Employees Insurance Company (GEICO), (S.D. Cal. 2021).

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