Agha v. Rational Software Corp.

252 F. Supp. 2d 1074, 2003 U.S. Dist. LEXIS 4027, 91 Fair Empl. Prac. Cas. (BNA) 575, 2003 WL 1485399
CourtDistrict Court, D. Oregon
DecidedFebruary 28, 2003
DocketCIV.02-107-KI
StatusPublished
Cited by1 cases

This text of 252 F. Supp. 2d 1074 (Agha v. Rational Software Corp.) is published on Counsel Stack Legal Research, covering District Court, D. Oregon primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Agha v. Rational Software Corp., 252 F. Supp. 2d 1074, 2003 U.S. Dist. LEXIS 4027, 91 Fair Empl. Prac. Cas. (BNA) 575, 2003 WL 1485399 (D. Or. 2003).

Opinion

OPINION

KING, District Judge.

Plaintiff Raed Agha, of Arab descent, brings a discrimination action against his former employer, Rational Software Corporation, alleging disparate treatment and hostile work environment following the events of September 11, 2001. Before the court is defendant’s motion for summary judgment (# 34) and defendant’s motion to strike (# 51). For the following reasons, defendant’s motion to strike is granted in part and denied in part, and defendant’s motion for summary judgment is granted in its entirety.

FACTS

Plaintiff Raed Agha was hired by defendant Rational Software Corporation in Au *1077 gust 2000. Plaintiff was interviewed and hired by Sales Manager Nora Drake and the Senior Manager of Telesales, Jill Linzi Cooper. Plaintiff was hired as a Corporate Account Representative (“CAR”), which is also referred to as a Telesales Representative, in Rational’s Beaverton Office.

A CAR works as part of an Account Team, together with another CAR, two software engineers and an Account Executive who works outside of the office as a sales representative in the Account Team’s territory.

As a CAR, plaintiff was responsible for inside sales, including making telephone calls, initially identifying incoming prospects for outside sales people, and closing smaller deals. As an Account Team member, a CAR’s job is to “qualify” leads by speaking with potential customers and determining whether an on-site visit from an Account Executive would be the appropriate way for Rational to facilitate the sale. A CAR plays an integral role in the entire team’s success in attaining its goals.

Each Account Team has a Team Quota that it is required to fill each quarter. The Team Quota includes a Product and Initial Maintenance (“PIM”) quota, which refers to the amount of new product sold and maintenance records required to implement the product.

CARs are instructed that they are expected to perform in accordance with Rational’s Five Field Measures included in the Proposed Goals for Telesales’ Reps. The Five Field Measures are: “Bookings,” which is essentially revenues generated; “Customer Success,” which involves understanding each customer’s situation and helping the customer see how Rational’s products and services may fit that customer’s needs; “Team Contribution,” which includes participating in team meetings, and qualifying leads for Account Executives; “Territory Growth,” which involves selling to new customers; and “Business Basics,” which includes punctuality, preparedness for meetings and other general sales skills.

Pursuant to the Five Field Measures, plaintiff was required to meet his sales goal and track his progress toward his sales goal throughout each quarter. Plaintiffs personal goals were usually set at 30 — 40 % of his Account Team’s PIM quota. Plaintiff states that he did not understand that he was absolutely required to meet' these numbers and track his progress. Plaintiff perceived them to be “goals,” rather than more rigid personal quotas.

As a Sales Manager, it was Drake’s responsibility to supervise the Telesales Team in the Beaverton Office.

Early on in plaintiffs employment he had a conversation with Drake during which he stated that he was thinking of taking additional English courses and other business and marketing courses. Plaintiff asked Drake whether Rational would pay for such courses. She stated that Rational would pay for the courses and that she thought it was a good idea for plaintiff to take them.

In early January and February 2001, Chris Yates, plaintiffs Account Executive, complained to Drake about plaintiffs performance. Yates’ comments largely concerned plaintiffs, poor grammar, inconsistent use of fonts and spelling errors, as well as a lack of understanding of Rational’s policies and procedures. Yates also expressed concern about plaintiffs ability to properly qualify customers and close sales deals that Yates perceived to be basic transactions. Both Yates and Drake worked with plaintiff primarily through verbal coaching to address these problems.

In April 2001 plaintiff was placed on a new Account Team, with a new Account *1078 Executive, Nancy Crawford. Crawford expressed similar concerns about plaintiffs performance. Crawford discussed her concerns with her District Manager, Chris Murray, who suggested she continue to work with Drake to help plaintiff improve. Drake and Crawford continued to coached plaintiff about these performance issues.

CARs were routinely ranked by the Sales Manager with respect to meeting the Five Field Measures. Rational’s numbers show that during certain rankings, plaintiff performed well in discrete areas for which he was measured. For example, plaintiff won the July revenue contest in the Bea-verton Office. He had turned in the most purchase orders and generated more revenue than any representative in the office during the last five days of July. As of August 30, 2001 plaintiff was second in the office “against quota” in one of the five categories for which the CARs were ranked.

However, in the overall rankings, defendant was frequently at or near the bottom. In May 2001, plaintiff was ranked 17 of 20; in June 2001, plaintiff was ranked the lowest of all CARs in Beaverton; and in August 2001,. plaintiff was ranked 18 of 21 CARs in the Western Sales Region.

Although plaintiff acknowledges that he received various coachings and ongoing mentoring from several supervisors prior to the events of September 11, 2001, plaintiff felt that he had a good relationship with Drake and his other co-workers and supervisors prior to that date, and that Drake had been complimentary of his performance to him and to others on several occasions.

After September 11, 2001, plaintiff perceived there to be a difference in the way in which Drake treated him. Plaintiff observed that she was nervous around him, “closed” to him, and no longer interested in his culture. Plaintiffs co-workers Tom Favara and Kim Silva state that Drake was less friendly and laudatory of plaintiffs performance following September 11, 2001.

Plaintiff also states that he had a difficult time getting Drake to meet with him and discuss his performance post-September 11, 2001. There were, however, several ongoing dialogues during the month of October 2001 between Drake and plaintiff via email regarding his performance. Plaintiff admits that some of Drake’s suggestions via email were helpful and were evidence of a “normal relationship between the manager and employee.”

On October 9, 2001 Cooper and Drake placed plaintiff on a Performance Improvement Plan (“PIP”). PIPs are part of Rational’s Progressive Discipline Policy. According to the policy, a supervisor should give two written notices if performance did not correct after general counseling. Despite the fact that this was Rational’s written policy, many people were terminated for poor performance following several coachings and only one written warning. At least five people in plaintiffs region, the Western Sales Region, had been terminated with only one written warning. Plaintiff received only one formal written notice, the PIP itself.

Defendant explains that it placed plaintiff on a PIP in an effort to correct plaintiffs performance problems.

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252 F. Supp. 2d 1074, 2003 U.S. Dist. LEXIS 4027, 91 Fair Empl. Prac. Cas. (BNA) 575, 2003 WL 1485399, Counsel Stack Legal Research, https://law.counselstack.com/opinion/agha-v-rational-software-corp-ord-2003.