AEZ Rent A Car New York, LLC v. Visa, Inc.

CourtDistrict Court, E.D. New York
DecidedSeptember 12, 2025
Docket1:23-cv-02534
StatusUnknown

This text of AEZ Rent A Car New York, LLC v. Visa, Inc. (AEZ Rent A Car New York, LLC v. Visa, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
AEZ Rent A Car New York, LLC v. Visa, Inc., (E.D.N.Y. 2025).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF NEW YORK -------------------------------------------------------------------x AEZ RENT A CAR NEW YORK, LLC,

Plaintiff, MEMORANDUM AND ORDER -against- 23-CV-02534 (OEM) (PK)

VISA, INC. and VISA USA, INC.,

Defendants. -----------------------------------------------------------------x

ORELIA E. MERCHANT, United States District Judge:

Plaintiff AEZ Rent A Car New York, LLC (“AEZ”) brings this breach of contract claim against Defendants Visa, Inc., and Visa USA, Inc. (“Defendants”), alleging that Defendants failed to reimburse 294 cardholders for the costs of damage repairs to vehicles rented from AEZ. Amended Complaint (“Am. Compl.”), ECF 20. Before the Court is Defendants’ fully-briefed motion for summary judgment under Federal Rule of Civil Procedure 56.1 For the following reasons, Defendants’ motion is granted.

1 Defendants’ Notice of Motion for Summary Judgment, ECF 54; Declaration of Attorney Jeffrey J. Imeri, ECF 54-1; Defendants’ Local Civil Rule 56.1 Statement (“Defs.’ 56.1”), ECF 54-2; Declaration of Jo-Ann Quintana (“Quintana Decl.”), Senior Director, Global Litigation and Competition at Visa USA, ECF 54-3; Declaration of Lindsey Fox (“Fox Decl.”), Bankcard Analyst at Allianz Partner, ECF 54-4; Defendants’ Memorandum of Law In Support of Motion for Summary Judgment (“Defs.’ Mem.”), ECF 54-5; Plaintiff’s 56.1 Counterstatement (“Pl.’s 56.1”), ECF 60; Plaintiff’s Memorandum of Law in Opposition (“Pl.’s Opp’n”), ECF 64; Exhibits A to D, ECF 64-1-64-5; Defendants’ Reply (“Defs.’ Reply”), ECF 65. BACKGROUND2 A. The Parties Plaintiff AEZ is a vehicle rental company operating out of locations in New York. Am. Compl. ¶ 8.

Defendant Visa, Inc. (“Visa”) is a global payments technology company that connects consumers, businesses and merchants, and financial institutions to facilitate electronic payments and transactions instead of cash and checks. Defs.’ 56.1 ¶¶ 2, 11. Visa owns and manages the Visa brand. Id. ¶ 4. Visa does not issue credit cards. Id. ¶¶ 7, 17. Instead, financial institutions, also known as issuing banks, issue credit cards. Id. Each issuing financial institution using Visa- branded payment cards independently determines the terms and conditions of each issued card. Id. ¶ 6. As such, Visa does not have a direct relationship with cardholders; rather, the direct relationship exits between the cardholders and the financial institutions that issue the credit cards. Id. ¶ 8-9. Defendant Visa USA, Inc. (“Visa USA”), is a subsidiary of Defendant Visa, Inc.

B. The Auto Rental Collision Damage Waiver AEZ has a standard form rental agreement that rental customers sign when renting its cars. That form contains a collision damage waiver (“AEZ CDW”), which states that: By initialing, Renter DECLINES Collision Damage Waiver (CDW)[.] Renter is providing coverage through but not limited to either Sales Tax, their own personal policy, credit card, or coverage purchased from a third party.

AEZ Rental Form, ECF 20. The form’s additional terms and conditions state that:

2 The facts in this section are drawn from the parties’ 56.1 statements and supporting declarations and exhibits. These facts are undisputed unless otherwise stated. Where facts stated in a party’s Rule 56.1 Statement are supported by testimonial or documentary evidence and are denied with only a conclusory statement by the other party or without citation to evidence, the Court finds such facts to be true. E.D.N.Y. Local Rule 56.1 (c)-(d). You are responsible for damages to and loss of the Vehicle, [i]ncluding any consequential damages, as explained in Paragraph 4 of this Agreement, unless You purchase a damage waiver, where available.

Id. Banks and financial institutions that issue credit cards offer certain benefits to cardholders, including an auto rental collision damage waiver often found in the credit card’s benefits guide. Defs.’ 56.1 ¶ 19. Allianz is a third-party plan benefits administrator that processes reimbursement claims submitted by cardholders pursuant to auto rental collision damage waivers. Id. ¶ 13. C. AEZ’s Allegations Based on Cardholder Claims Plaintiff alleges that between March 2019 and December 2022, 294 customers who rented cars through AEZ using their Visa-branded credit cards declined the AEZ CDW and instead obtained coverage through a “Visa Collision Damage Waiver.” Am. Compl. ¶¶ 12-13. Plaintiff alleges that these 294 rental customers were involved in various types of collisions, where the AEZ rental cars sustained damages. Plaintiff further alleges that, pursuant to the collision damage waiver, these 294 customers filed claims with their credit cards, but that Visa and Visa USA failed to reimburse them for the cost of damage repairs as required by the “Visa Collision Damage Waiver.” The 294 individuals rented the vehicles using various types of Visa-branded credit cards, including Chase Sapphire Preferred, Chase Sapphire Reserve, Business, Student. See ROGs. Resp. 3, ECF 42-3. These issuing banks of the Visa-branded credit cards include Auto Rental Collision Damage Waiver as card benefits. See, e.g., Ex. to Am. Compl., ECF 20; Defs.’ Pre-Motion Conference Request (“Defs.’ PMC”), Ex. B, ECF 42-4; Plaintiff’s Supplemental Letter, ECF 66. PROCEDURAL HISTORY Plaintiff commenced this action by filing a complaint in the Eastern District of New York on April 3, 2023. Complaint, ECF 1. The case was first assigned to U.S. District Judge Rachel P. Kovner.

On May 15, 2023, Defendants filed a pre-motion conference request on their anticipated motion to dismiss the complaint under Federal Rules of Civil Procedure 12(b)(6). Visa argued that AEZ did not have standing to sue because there was no privity of contract between Visa and AEZ and that the complaint did not allege that the cardholders had assigned their rights to AEZ; that there was no “mention of Visa anywhere” on the purported “Visa Collision Damage Waiver” attached to the complaint that Plaintiff alleged was the agreement between Defendants and Plaintiff; and that each of the claims pertained to different types of credit cards that have their own benefit guides with different terms and conditions of the benefits offered to the cardholders. ECF 9. Plaintiff filed a response letter, and the Court granted the pre-motion conference request. A conference was held on June 6, 2023. At that conference,

The parties agreed to meet and confer about the issues raised in defendants' pre- motion conference letter, including (1) whether plaintiff has assignments of claim from all the cardholders whose claims are at issue in this case; (2) what cardholder agreements govern for each of the cardholders at issue in this case; and (3) whether any of the cardholders' claims are time-barred in light of the terms of the applicable cardholder agreements.

6/6/23 Minute Entry & Order. Judge Kovner directed the parties to file a joint status report by July 21, 2023. Id. On July 7, 2023, this case was reassigned to the undersigned. On July 21, 2023, the parties filed a joint status report, indicating that Plaintiff had turned over proof of the assignments of claims to Defendants, and that Defendants were in the process of providing the applicable cardholder agreements. ECF 14. The parties also indicated that they were engaging in limited pre-answer discovery and requested the postponing of full discovery. Id. The parties filed a proposed scheduling order, setting deadlines to amend pleadings, discovery, and motion practice. ECF 15.

A. Operative Pleadings On November 16, 2023, Plaintiff filed an amended complaint, which is the operative complaint in this action. ECF 20.

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AEZ Rent A Car New York, LLC v. Visa, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/aez-rent-a-car-new-york-llc-v-visa-inc-nyed-2025.