(2002)

87 Op. Att'y Gen. 83
Procedural entryThis page is a short order in (2002). Read the opinion of the Court — 87 Op. Att'y Gen. 17
Maryland Attorney General Reports·Decided June 4, 2002·Published

Opinion

Dear Mr. Anthony Myers, Acting Chairman

You requested our opinion concerning the types of expenditures that the Emergency Number Systems Board ("ENSB") may authorize from the 911 Trust Fund ("the Fund"). In particular, you asked whether a wireless telephone company is entitled to recover from the Fund its costs of providing enhanced 911 service for its customers.

In our opinion, a wireless telephone company does not have a right to recover from the Fund its expenses of providing enhanced 911 service. However, the ENSB has discretion to approve payments from the Fund for those costs, if the company incurs the costs pursuant to a contract with a local government, if the request is consistent with local plans for enhanced 911 services, and if the expenses otherwise qualify for reimbursement under the State 911 Law.1

I
911 Services
Although emergency services and the telephone number "911" have long been synonymous, the technology involved in the operation of 911 systems has changed significantly since 911 first became the universal emergency telephone number. For many years, when a person dialed 911, the call was directed through a central office of the local telephone company to a "public safety answering point" or "PSAP." A dispatcher at the PSAP answered the call, determined the location and needs of the caller, and notified the appropriate agency of the required emergency services. However, the areas covered by a telephone company's central offices and the boundaries of political jurisdictions operating PSAPs rarely coincided. Moreover, the dispatcher would not know the caller's location without a verbal inquiry.

Advances in technology led to the development of "enhanced 911" systems. An "enhanced 911" system automatically connects a caller to the appropriate PSAP and displays for the dispatcher on a computer monitor the caller's number, the name and address of the subscriber of that number, and possibly additional information.2 If the caller is disconnected or if a caller is unable to speak, assistance can still be dispatched to the appropriate location. An "enhanced 911" system accomplishes this through such features as automatic number identification ("ANI"), automatic location information ("ALI"), and selective routers.

ANI automatically informs the dispatcher at the PSAP of the caller's number. An ALI database automatically relates that telephone number to the subscriber's name and address. When the address of the telephone can be automatically determined, a selective router, which connects multiple central offices, can relay the call to the appropriate PSAP based on the caller's location.

Some advances in telephone technology have challenged the ability of 911 systems to provide enhanced 911 service. When 911 service began, virtually all telephone service was provided by local "wireline" telephone companies. The explosive increase in the number of wireless telephones has compromised the ability of 911 systems to provide automatic location information. The provision of enhanced 911 services for wireless callers is complex and involves technology in addition to that needed for wireline services.

When a 911 call is made from a wireless telephone, it passes through the wireless carrier's mobile switching center before it enters the existing wireline network and is directed to the 911 selective router of the local wireline telephone company. To provide enhanced 911 service, a wireless carrier must convert a 911 call into a format that the wireline carrier can process and transmit to the appropriate PSAP.

Without additional technology, the system is unable to transmit automatically and precisely the wireless caller's location.

II
Maryland's 911 Law
A. Mandate for Enhanced 911

In 1979, the General Assembly established 911 as "the primary emergency telephone number" in the State and enacted legislation "to provide for the orderly installation of 911 systems." Chapter 730, Laws of Maryland 1979, now codified at Annotated Code of Maryland, Article 41, § 18-101 et seq. ("911 Law").3 The 911 Law now requires each county4 in Maryland to have in place an enhanced 911 system. § 18-102(a). The ENSB5 is responsible for "coordinat[ing] the enhancement of county 911 systems." Counties were required to submit plans to the ENSB for enhanced 911 systems in accordance with ENSB guidelines. §§ 18-103(h)(1) and 18-104. An "enhanced 911" system must include ANI, ALI, and any "future technological advancements that the [ENSB] may require." § 18-101(f)(6).

B. The 911 Trust Fund

As part of the 911 Law, the Legislature established the Fund to assist counties with the costs of 911 systems and enhancements. The Fund consists in part of a monthly 10¢ fee imposed on subscribers to "switched local exchange access service, wireless telephone service, or other 911-accessible service." § 18-105(b). State law also permits each county to impose an additional charge of up to 50¢ per month for subscribers within the county. § 18-105(c). Both the Statewide fee and local charges are collected by telephone companies as part of a subscriber's telephone bills and forwarded to the Fund.6 § 18-105(b)-(c).

Subject to the State budget, the proceeds of the Statewide fee are available to the ENSB to reimburse the counties for the costs of 911 system enhancements. §§ 18-105(a), (f), and 18-107. A county may use distributions of the additional local fee to offset operational costs of its 911 system, including "telephone company charges, equipment costs or equipment lease charges, repairs, utilities, personnel costs, and appropriate carryover costs from previous years." §§ 18-107(f)(2) and 18-108(b).

Direct payments may be made from the Fund to a private contractor for system enhancements provided to a county, as long as the enhancements are required by the ENSB and the ENSB has given advance approval of the cost. §§ 18-103(h)(11) and 18-107(f)(1)(ii). Each county's expenditures from the Fund are subject to audit by the ENSB. § 18-108(a).

C. Wireline Telephone Companies under the Maryland 911 Law

When 911 systems were first implemented, an individual could reach a PSAP by dialing 911 because that number is translated into a seven- or ten-digit number of a PSAP at a central office of the wireline telephone company. Unsurprisingly, the 911 Law has always defined a "911 system" to include equipment outside the PSAP that belongs to the wireline telephone company: "equipment for connecting and outswitching 911 calls within a telephone central office, [and] trunking facilities from the central office to a public safety answering point. . . ." See § 18-101(f)(5).

A wireline telephone company is not obligated to provide this equipment without charge. In particular, the 911 Law provides that "[n]othing in this subtitle requires a [wireline telephone company] to provide any equipment or service other than pursuant to tariffs. . . ." § 18-106(a).

Free access — add to your briefcase to read the full text and ask questions with AI

(2002), 87 Op. Att'y Gen. 83 (Md. 2002).

87 Op. Att'y Gen. 83 ((2002)) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related